Global Credit Network

April 21, 2015Dear [redacted] ***, The purpose of this letter is to respond to Complaint ID [redacted] which was initiated by [redacted] [redacted] indicates she believes the underlying collection account may be the result of identity theftTo date there has been no report of identity theft made to GlobalIn a previous conversation with [redacted] she suggested the account may have been paid directly to the medical providerThe medical provider advised Global that their system shows no record of paymentThe account balance was generated from two dates in which medical services were provided [redacted] 's health insurance was billed and the remaining balance is considered the patient responsibility.Identity theft is a serious crime and if this is a matter of such theft it would be suggested she report this activity to the authoritiesAttached is a copy of the billing statementIf after review of the statement and [redacted] 's records she recalls receiving medical services, she may contact Global to arrange paymentIf [redacted] believes the balance has already been paid, please have her provide proof of payment or a valid receipt.Once this account is satisfactorily resolved in a manner appropriate to the situation, Global will adjust any reporting to the Credit Bureau accordinglyPlease feel free to contact me directly with any questions or commentsWe look to be of service to [redacted] in resolving her complaintSincerely, Eliot G Community Relations

July 31, Dear [redacted] ***,Global is in receipt of the above referenced complaint ID [redacted] .The complaint filed by [redacted] indicates that a representative put him on hold for minutesI was alarmed to hear this so I pulled a system generated report which I've attached.Our system called [redacted] at 12:45pm on July 17thThe telephone wasn't answered [redacted] returned the call seconds later.When he called, the representative did put the call on hold for minutes and seconds as displayed on the report,Pursuant to [redacted] ***'s request in the complaint, effective immediately we will note our system to not place any telephone calls to his telephone number ###-###-#### in reference to the accounts currently on our systemAs the underlying accounts are still unresolved the account is still in collectionIf [redacted] would like to contact us for assistance in resolving his accounts, we are pleased to provide such assistance.Please contact me directly with any need for further information regarding this complaint.Sincerely,Eliot GCommunity Relations

July 22, 2014Dear [redacted] ***,Global is in receipt of the above referenced complaint ID [redacted] .Management has had the opportunity to discuss the complaint and Global’s preceding communicationsThis chance to review ** [redacted] ’s account has given all parties a clearer view of an intricate situation.The refund that ** [redacted] was expecting was sent out the same day as the complaint was filed** [redacted] has acknowledge receipt of the refundAfter Global has applied a settlement to the account, the underlying account has been listed as satisfied.** [redacted] has been provided with the contact information for [redacted] , Globals CEO, if she ever has any additional questions or concerns.Please contact me directly with any need for further information regarding this complaint

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have spoken to the CEO of the company regarding the issues that had taken place However, I dont see his acknowledgment nor acceptance of the issues with his employees All it states is that a refund was issued That wasnt the only issue I believe that it needs to be on record that this has happened and the company acknowledges the problems and issues At that point I will see this as resolved Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Dear *** ***,I apologize for the confusionI read that I had to submit a written reply within days, I assumed it meant a physical letterI will copy my letter from August 1, in this rejection formI am surprised at this
business’s replyLooking at my phone’s call history, I have an incoming call
on May 22, at 1:25pmThe call duration is listed as minutes and
secondsWhen I first answered the call the recorded voice instructed me to
hold while an agent could get to meIt never even told me what the call was
aboutAfter nearly minutes of being on hold I gave up.The second call was done
on July 17, at 12:43pmAs before, I was immediately placed on hold
without even being told who was calling meThe call duration was only
minutes and seconds, so at least I was on hold for a much shorter timeThis
is the time I spoke with the agentI find it incredibly rude
to call someone and have them wait for someone to be availableThey should
only call if they are ready to talk, instead of wasting people’s time and
minutesFurthermore, even though MrEliot G*** claims that my number was removed
from the system and they were not going to contact me anymore at my phone
number, the exact same recorded voice called me August 1, at 9:51amI
am very disappointed that this business has now lied twice to the Revdex.com
I will be happy to submit my phone records if needed, I will be happy to never
have to deal with this incredibly rude, dishonest and wasteful business again,
though ideally I don't think anyone at all should have to suffer their
rudeness
In the meantime, I am submitting two screenshots from my phoneThe first one
shows the nearly minute phone call that I was on hold on for the entirety of
the timeIt also shows that they contacted me again today despite their
statement that they wouldn't contact me anymoreThe second screenshot is the
phone call where I actually managed to speak to someone that MrEliot
G*** referenced in his letterTo re-iterate, what I want is to truly never be contacted by this company againIdeally, I think they should change the manner in which they contact people to a less rude and obnoxious manner
Sincerely,
*** ***
1) Watch the National Zoo’s
conservation efforts firsthand along the Asia TrailPay a visit to
giant pandas Mei Xiang and Tian Tian - and of course, their new adorable
offspring, Bao Bao - and take a peek at their tiny neighbors, the red
pandas
2) See the stars in Rock Creek Park at the only planetarium operated by the National Park ServiceTours of the night sky are free
3) Explore an exhibition and create an art project to take home through the Freer & Sackler Gallery's Imaginasia family programming
4) See the National Mall with DC by Foot,
a walking tour company that gives free, kid-friendly tours (gratuity
recommended) infused with games, fun facts and triviaTours include the
Arlington Cemetery Walking Tour, the Lincoln Assassination Walking Tour
and the Twilight Washington Bus Tour
5) Take pictures with Fala, the famous presidential pooch, at the Franklin Delano Roosevelt Memorial
6) Make money (or see money being made) with a free tour of the Bureau of Engraving & Printing
During the peak season (March-August), first-come, first-served
same-day tickets are requiredThe ticket office opens at a.m
7) Putter to East Potomac Golf Course
for a round of miniature golfPlayers and under pay $per game
Gorgeous views of the Potomac River and planes roaring into National
Airport are gratis
8) Play pilot in a mock cockpit at America by Air, an exhibition on permanent display at the National Air and Space Museum
9) Walk among living butterflies at the National Museum of Natural History's
Butterfly Pavilion ($for adults, $for children)Tuesdays are free,
but timed-entry tickets are requiredThey are available at the
Butterfly Pavilion box office beginning at a.mevery Tuesday- See more at: http://washington.org/article/100-free-things-family-friendly#sthash.ejUnW0lc.dp...⇄

February 4, 2015Dear *** ***,
Your letter mentions there are two sides to every disputeIn this case I believe *** *** and Global are really on the same sideThe facts as *** *** has listed in her complaint are correctDue to the circumstances surrounding
her account, Global agreed to submit a deletion request to the Credit BureauGlobal submitted the deletion request.It is only through receipt of this complaint that we are being made aware that the Credit Bureau hasn’t deleted the account listing on *** ***' credit reportToday we have submitted another request to have the account deleted from her credit report (request attached)Unfortunately we don’t have a direct telephone contact at the bureaus to expedite this requestThere have been situations in the past in which a person may dispute the credit listing directly with the bureaus and the credit bureau then proactively contacts us for verificationOur goal is the same as *** ***We wish to have the account deleted from her credit reportIf *** *** checks her credit in days and the item is still listing on her credit, I would offer for her to contact me directly to seek some alternate source of resolving this issue.Please contact me directly with any questionsSincerely,
Eliot GCommunity Relations,

July 31, 2014
Dear [redacted],Global is in receipt of the above referenced complaint ID [redacted].The complaint filed by [redacted] indicates that a representative put him on hold for 20 minutes. I was alarmed to hear this so I pulled a system generated report which I've...

attached.Our system called [redacted] at 12:45pm on July 17th. The telephone wasn't answered. [redacted] returned the call 35 seconds later.When he called, the representative did put the call on hold for 2 minutes and 16 seconds as displayed on the report,Pursuant to [redacted]'s request in the complaint, effective immediately we will note our system to not place any telephone calls to his telephone number ###-###-#### in reference to the accounts currently on our system. As the underlying accounts are still unresolved the account is still in collection. If [redacted] would like to contact us for assistance in resolving his accounts, we are pleased to provide such assistance.Please contact me directly with any need for further information regarding this complaint.Sincerely,Eliot GCommunity Relations

April 21, 2015Dear [redacted],
The purpose of this letter is to respond to Complaint ID [redacted] which was initiated by [redacted]. [redacted] indicates she believes the underlying collection account may be the result of identity theft.
To date there has been...

no report of identity theft made to Global. In a previous conversation with [redacted] she suggested the account may have been paid directly to the medical provider. The medical provider advised Global that their system shows no record of payment. The account balance was generated from two dates in which medical services were provided. [redacted]'s health insurance was billed and the remaining balance is considered the patient responsibility.Identity theft is a serious crime and if this is a matter of such theft it would be suggested she report this activity to the authorities. Attached is a copy of the billing statement. If after review of the statement and [redacted]'s records she recalls receiving medical services, she may contact Global to arrange payment. If [redacted] believes the balance has already been paid, please have her provide proof of payment or a valid receipt.Once this account is satisfactorily resolved in a manner appropriate to the situation, Global will adjust any reporting to the Credit Bureau accordingly.
Please feel free to contact me directly with any questions or comments. We look to be of service to [redacted] in resolving her complaint.
Sincerely,
Eliot G.
Community Relations

July 22, 2014Dear [redacted],Global is in receipt of the above referenced complaint ID [redacted].Management has had the opportunity to discuss the complaint and Global’s preceding communications. This chance to review **. [redacted]’s account has given all parties a clearer view of...

an intricate situation.The refund that **. [redacted] was expecting was sent out the same day as the complaint was filed. **. [redacted] has acknowledge receipt of the refund. After Global has applied a settlement to the account, the underlying account has been listed as satisfied.**. [redacted] has been provided with the contact information for [redacted], Globals CEO, if she ever has any additional questions or concerns.Please contact me directly with any need for further information regarding this complaint.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].   I have spoken to the CEO of the company regarding the issues that had taken place.  However, I dont see his acknowledgment nor acceptance of the issues with his employees.  All it states is that a refund was issued.  That wasnt the only issue.   I believe that it needs to be on record that this has happened and the company acknowledges the problems and issues.  At that point I will see this as resolved.   
Regards,
[redacted]

Review: October 22, 2013

Dear

On October 18, 2013 I received the enclosed communication from Global Credit Network, LLC for the sum of $64.71 and for the sum $108.13.1 have never received a bill for either of these amounts from [redacted]. I have tried to contact [redacted] and Global Credit Network, LLC by phone. They hang up on me. I have left messages for them to call me. They never return my calls. I need a bill from them in order to understand what this is all about. I am a senior. I need to be sure this is not someone trying to scam me. Please help me to resolve this matter. Your help will be appreciated.

Sincerely,Desired Settlement: see Attached document

Business

Response:

November 15, 2013

**. [redacted]:

Please be advised we have reviewed the complaint mailed to our office on 11 /22/2013 for consumer [redacted]. We are not in receipt of prior notices but are responding to this letter promptly. Enclosed please find validation for all accounts assigned to our office for this consumer. Due to HIPAA regulations, we are mandated to not provide detailed medical information without expressed written consent from the patient to release medical records. Therefore, we are providing summary

proof of the accounts.

The consumer may contact me directly anytime to discuss the matter at ###-###-####. Please close this file and kindly update our status as we hold it extremely important. If you have any questions, you may contact me directly at the telephone number below.

Thank you,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Dear **. [redacted],

This is frightening. The fact that a company I have never done business with has my birth date and social security number really frightens me. I am not asking for my medical records. I hope they do not have access to those records. All I am asking for is the customary bill, statement that is sent from a doctor's office with the Patients account number , Patients name , Date of service and Balance due. I have never received this information from [redacted] or Global Credit Network, LLC. This is information I usually receive from other organizations or agencies before I pay them. This information helps me with my record keeping.

Regards,

Review: This company will randomly call throughout the day, if I answer it will immediately place me on hold. Once I waited over 20 minutes on hold before giving up. They waste my time, I don't understand why they can't at least call when they are actually ready to talk to me instead of wasting my time on hold pointlessly. So frustrating.Desired Settlement: Stop wasting people's times and actually call them when you're ready to talk. Some people have prepaid minutes that you're just wasting away for no reason.

Business

Response:

July 31, 2014Dear [redacted],Global is in receipt of the above referenced complaint ID [redacted].The complaint filed by [redacted] indicates that a representative put him on hold for 20 minutes. I was alarmed to hear this so I pulled a system generated report which I've attached.Our system called [redacted] at 12:45pm on July 17th. The telephone wasn't answered. [redacted] returned the call 35 seconds later.When he called, the representative did put the call on hold for 2 minutes and 16 seconds as displayed on the report,Pursuant to [redacted]'s request in the complaint, effective immediately we will note our system to not place any telephone calls to his telephone number ###-###-#### in reference to the accounts currently on our system. As the underlying accounts are still unresolved the account is still in collection. If [redacted] would like to contact us for assistance in resolving his accounts, we are pleased to provide such assistance.Please contact me directly with any need for further information regarding this complaint.Sincerely,Eliot GCommunity Relations

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Dear [redacted],I apologize for the confusion. I read that I had to submit a written reply within 10 days, I assumed it meant a physical letter. I will copy my letter from August 1, 2014 in this rejection form. I am surprised at this

business’s reply. Looking at my phone’s call history, I have an incoming call

on May 22, 2014 at 1:25pm. The call duration is listed as 19 minutes and 50

seconds. When I first answered the call the recorded voice instructed me to

hold while an agent could get to me. It never even told me what the call was

about. After nearly 20 minutes of being on hold I gave up.The second call was done

on July 17, 2014 at 12:43pm. As before, I was immediately placed on hold

without even being told who was calling me. The call duration was only 4

minutes and 15 seconds, so at least I was on hold for a much shorter time. This

is the time I spoke with the agent.

I find it incredibly rude

to call someone and have them wait for someone to be available. They should

only call if they are ready to talk, instead of wasting people’s time and

minutes.Furthermore, even though Mr. Eliot G[redacted] claims that my number was removed

from the system and they were not going to contact me anymore at my phone

number, the exact same recorded voice called me August 1, 2014 at 9:51am. I

am very disappointed that this business has now lied twice to the Revdex.com.

I will be happy to submit my phone records if needed, I will be happy to never

have to deal with this incredibly rude, dishonest and wasteful business again,

though ideally I don't think anyone at all should have to suffer their

rudeness.

In the meantime, I am submitting two screenshots from my phone. The first one

shows the nearly 20 minute phone call that I was on hold on for the entirety of

the time. It also shows that they contacted me again today despite their

statement that they wouldn't contact me anymore. The second screenshot is the

phone call where I actually managed to speak to someone that Mr. Eliot

G[redacted] referenced in his letter.To re-iterate, what I want is to truly never be contacted by this company again. Ideally, I think they should change the manner in which they contact people to a less rude and obnoxious manner.

Sincerely,

1) Watch the National Zoo’s

conservation efforts firsthand along the Asia Trail. Pay a visit to

giant pandas Mei Xiang and Tian Tian - and of course, their new adorable

offspring, Bao Bao - and take a peek at their tiny neighbors, the red

pandas.

2) See the stars in Rock Creek Park at the only planetarium operated by the National Park Service. Tours of the night sky are free.

3) Explore an exhibition and create an art project to take home through the Freer & Sackler Gallery's Imaginasia family programming.

4) See the National Mall with DC by Foot,

a walking tour company that gives free, kid-friendly tours (gratuity

recommended) infused with games, fun facts and trivia. Tours include the

Arlington Cemetery Walking Tour, the Lincoln Assassination Walking Tour

and the Twilight Washington Bus Tour.

5) Take pictures with Fala, the famous presidential pooch, at the Franklin Delano Roosevelt Memorial.

6) Make money (or see money being made) with a free tour of the Bureau of Engraving & Printing.

During the peak season (March-August), first-come, first-served

same-day tickets are required. The ticket office opens at 8 a.m.

7) Putter to East Potomac Golf Course

for a round of miniature golf. Players 18 and under pay $5 per game.

Gorgeous views of the Potomac River and planes roaring into National

Airport are gratis.

8) Play pilot in a mock cockpit at America by Air, an exhibition on permanent display at the National Air and Space Museum.

9) Walk among living butterflies at the National Museum of Natural History's

Butterfly Pavilion ($6 for adults, $5 for children). Tuesdays are free,

but timed-entry tickets are required. They are available at the

Butterfly Pavilion box office beginning at 10 a.m. every Tuesday. - See more at: http://washington.org/article/100-free-things-family-friendly#sthash.ejUnW0lc.dp...⇄

Review: We entered into a collections agreement in early 2013 with this firm and [redacted] was their rep.

He indicated that once our clients are turned over to him for collections, Global Credit starts the collection process right away with a phone call or letter to the delinquent client. Our firm turned over a client to this company and her name was [redacted] but its been over 8 months and we have not heard any progress on this account although we have tried to contact Global Credit on numerous occasions throughout the year. We understand that a collections procedure takes time but we expected to have at least a response or an update for our collections account. We aren't even sure if this company is providing us with the promised collection services we agreed to in a mutually agreed contract. This lack of acknowledgment by Global Credit leads us to believe that our delinquent client is not being pursued for the amount she still owes and we would like to get an immediate update so we can take appropriate action against her. If in fact Global Credit has failed to pursue this delinquent account we would need to discuss the appropriate outcome because time was of the essence on this account and we may not be able to pursue this client any longer or enforce the mechanics lien placed on the clients property.Desired Settlement: Please provide us with an update as to whether or not the account for [redacted] is being pursued and where the account stands at this point.

Business

Response:

December 16, 2013

Dear Ms. Horne:

The purpose of this letter is to respond to your letter dated 12/11/2013 in reference to complaint [redacted] – Regarding [redacted]

of “[redacted].

Global Credit Network did accept a collection account from [redacted] on a contingency basis. The debtor involved, [redacted], was being assisted by the JAG Office. No collection was effected on the account. The account is closed and now being considered returned to the client. I have personally called **. [redacted] this morning but was only able to leave a message.

Please contact me directly with any questions.

Sincerely,

Review: I have been paying 25.00 until beginning of June when my purse was stolen. I called and told them not to use my checking account and to please use credit card. They continue to take out payments through my checking account and they are also using my credit card and taking payments out of my account twice a week. I have asked them numerous times to stop using my checking account and they refuse. I have also proved to them that I have paid them 584.66 towards a 623.00 bill. They are not crediting my account for the payments made. I have called the hospital and they have also told me that I have paid that amount and not sure why they are trying to collect more than what is owed. I have left messages every day since June 10th and NOT ONE call has been returned. They are also refusing to fix the billing issues on my account to show that I have made payments. They also took a payment out by checking account that they said they had cancelled which they didnt, it caused my account to over draw. I sent them proof of this and they said it was their error and they would refund. That was 30 days ago and nothing has been resolved and nothing returned. They have added additional charges to my account and wont tell me why. In my eyes they are stealing from me.Desired Settlement: First I want them to stop taking money out of my checking account. 2. I want a refund of the 70.00 that I was charged due to their error in taking duplicate payments out without permission. 3. I want them to honor the 623.00 bill and take off the extra 82.00 that they are wanting to bill for. I should only owe 38.34. I also want people to know that this place is not a very good collection agency.

Business

Response:

July 22, 2014Dear [redacted],Global is in receipt of the above referenced complaint ID [redacted].Management has had the opportunity to discuss the complaint and Global’s preceding communications. This chance to review **. [redacted]’s account has given all parties a clearer view of an intricate situation.The refund that **. [redacted] was expecting was sent out the same day as the complaint was filed. **. [redacted] has acknowledge receipt of the refund. After Global has applied a settlement to the account, the underlying account has been listed as satisfied.**. [redacted] has been provided with the contact information for [redacted], Globals CEO, if she ever has any additional questions or concerns.Please contact me directly with any need for further information regarding this complaint.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. I have spoken to the CEO of the company regarding the issues that had taken place. However, I dont see his acknowledgment nor acceptance of the issues with his employees. All it states is that a refund was issued. That wasnt the only issue. I believe that it needs to be on record that this has happened and the company acknowledges the problems and issues. At that point I will see this as resolved.

Regards,