Thank you for your recent letter regarding the complaint submitted to your organization by *** ***Zotec Partners, LIC provides medical billing management services on behalf of Central Coast RadiologyAs such, I am responding to your Inquiry on their behalfit Is our mutual goal to provide
accurate and timely billing services in a satisfying mariner to the patients of Central Coast Radiology.Our review of the patient's account has resulted in these findings:
For the 09/03/date of service, we did not receive complete insurance information in order to bill the patient's insuranceA statement was sent to the patient on 09/24/A successful automated call was sent to the patient on 11/24/The caller answered the phone and then hung upThe charges for the 09/03/date of service were sent to collections on 01/05/since there was no communication back from the patient to provided updated Insurance InformationThe patient called us on 04/20/to provide the updated Insurance informationAs a result of these findings, we have taken the following corrective actions:
The collection agency has requested a deletion of the debt with the credit bureausWe apologize for the inconvenience this has caused *** ***At this time, we request you close this complaint as we have resolved it in a satisfactory mannerIf you have any questions, please feel free to contact me bye-mail at ra***@zotecpartners.com
Renee A***
ManagerZotec PartnersNMeridian Street, Ste 200Carmel, IN 46032cc: Ned C***, Chief Compliance Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I want my credit history restored and account deleted. Also, Zotec Partners claim that they tried to contact me via phone and Mail are false. I would have been happy to provide insurance details to this company. The fact that my insurance company has never received an invoice from them proves they just sent the bill to a collections agency without giving me and my health insurance the opportunity to pay.
Thank you for your recent letter regarding the complaint submitted to your organization by *** ***Zotec Partners, LIC provides medical billing management services on behalf of Central Coast RadiologyAs such, I am responding to your Inquiry on their behalfit Is our mutual goal to provide
accurate and timely billing services in a satisfying mariner to the patients of Central Coast Radiology.Our review of the patient's account has resulted in these findings:
For the 09/03/date of service, we did not receive complete insurance information in order to bill the patient's insuranceA statement was sent to the patient on 09/24/A successful automated call was sent to the patient on 11/24/The caller answered the phone and then hung upThe charges for the 09/03/date of service were sent to collections on 01/05/since there was no communication back from the patient to provided updated Insurance InformationThe patient called us on 04/20/to provide the updated Insurance informationAs a result of these findings, we have taken the following corrective actions:
The collection agency has requested a deletion of the debt with the credit bureausWe apologize for the inconvenience this has caused *** ***At this time, we request you close this complaint as we have resolved it in a satisfactory mannerIf you have any questions, please feel free to contact me bye-mail at ra***@zotecpartners.com
Renee A***
ManagerZotec PartnersNMeridian Street, Ste 200Carmel, IN 46032cc: Ned C***, Chief Compliance Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I want my credit history restored and account deleted. Also, Zotec Partners claim that they tried to contact me via phone and Mail are false. I would have been happy to provide insurance details to this company. The fact that my insurance company has never received an invoice from them proves they just sent the bill to a collections agency without giving me and my health insurance the opportunity to pay.
[redacted]