Global Crisis Solutions LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

The whom it may concern,I [redacted] was the initial case evaluator on the [redacted] file. During that intake he stated the loan was originated prior to 2009 and that he was fed up working with [redacted] directly after two attempts on his own. At this time he was $20,000.00 behind and he...

was in the foreclosure process and was worried he’d lose his home.During the process it came to light his loan was originated after 2009 and he made $10,000.00 more annually then initially disclosed. These two factors made him ineligible for the HAMPII program and [redacted] my processor disclosed this to him. He stated that it was long ago and had made a mistake on the date but wanted to still move forward because of the pending sale as well as not having $20,000.00 to pay off the default amount.Unfortunately this happens often, our clients are generally under a lot of pressure/stress/anxiety about losing their homes and have suffered some hardship loss of income/divorce/illness. Often they have selective/bad memories or make desperate statements. Ultimately we are a processing company and do not guarantee any results as we are bound to state and federal guidelines just like anybody else on these programs. This is fully disclosed in our agreement which a signed copy is available upon request.We feel that we have performed. Mr. [redacted] was informed once we knew about him having to go with a traditional modification versus a HAMP II and his payment would be going up for the reasons: A) the rate would be higher based on the origination date being after 2009. B) The $20,000.00 arrearages would have to be added to the loan balance. C) Monthly escrow of $616.00 would have to be incorporated into the payment to help avoid future delinquencies. D) That these are income /hardship driven programs so the additional $10,000.00 of income affected the rate.Once he obtained his approval, which is always sent directly from the lender to the borrower he called here complaining, swearing and using obscenities to both [redacted] and myself stating he could have done better himself (even though he’d been declined twice in the past and on the verge of losing his house) and demanded a refund or else he would “Bash” us on the internet.Again we feel we did him a good service and are willing to make the following available 1. Copy of the agreement B. Copy of the CRM conversation log with [redacted] proving we did the work C. Name and number of clients who are extremely happy with our services.