Global Development Strategies, Inc.

Hello,
I wanted to show your response the attention that it deserves and do apologize for any late response. I personally spoke with you when you called in a couple of weeks after the cable broke. You stated that a representative was recently at your home and unable to...

complete the job and I personally set an appt to have some one come out on the 19th of Febuary to assist. That is the last time we have heard from you therefore Im under the impression that the cable and any other issues was handled. If there is any other problems as I have advised you before,please feel free to give us a call and we will be more than happy to accommodate you. As far as a refund of 2000, please allow an update on what your current situation is and allow us an opportunity to help you. Again, there has been no communication since I set up the last service call going on a month ago. A refund of the entire bill when you have 14 different parts would not be feesable but ensuring that everything works hand in hand is what we will be more than happy to make ensure. Please give us a call if you are having any other issue outside of our last conversation.Im not sure what number you have for our VP of sales in our corporate California office,but that is an active number as well. Look forward to hearing from you if there is anything we can do to help.
Respectfully,
GDS

On 11/12/13 GDS replaced parts to the client's torsion system of the door, cost totaling $401.61. Client has an old Genie system ( 14 yrs old) and needed multiple parts replaced including the operator. The client was wanting to keep cost down and we were able to accommodate, this is why we only did...

the parts we did, otherwise we would have replaced the entire system including the operator for$1000 + tax. The technician notes point out that he needed to return because the client's operator was malfunctioning. Our technician returns the next day and adjusts tries to adjust the limits on their existing operator, however it is shot and needs to be replaced, so once again technician calls the office to see what we can do for this client cost wise. Our office offers to replace the client's unit for $250 out the door...this quote is down from our minimum price of this operator from $351 + tax. The client declines because they claim to not be able to afford the repair. GDS gave a upfront quote to this client for all repair and repaired to the needs of this client, the client did not have to go with our company if there was an issue with the cost. We even came back at our own cost and try to provide a free alternative with the limits, however the operator was shot. The door works. Not to mention this client has stopped payment on their check on 11/27/13 and did not try to contact us at all before doing so. GDS feels this is unfair and we have done everything we can to accommodate this client. Again our parts are still on their door for free and we have yet to receive payment. There is nothing else to accommodate this client on. We hope this satisfies this complaint fully.

Hello,

I wanted to show your response the attention that it deserves and do apologize for any late response. I personally spoke with you when you called in a couple of weeks after the cable broke. You stated that a representative was recently at your home and unable to...

complete the job and I personally set an appt to have some one come out on the 19th of Febuary to assist. That is the last time we have heard from you therefore Im under the impression that the cable and any other issues was handled. If there is any other problems as I have advised you before,please feel free to give us a call and we will be more than happy to accommodate you. As far as a refund of 2000, please allow an update on what your current situation is and allow us an opportunity to help you. Again, there has been no communication since I set up the last service call going on a month ago. A refund of the entire bill when you have 14 different parts would not be feesable but ensuring that everything works hand in hand is what we will be more than happy to make ensure. Please give us a call if you are having any other issue outside of our last conversation.Im not sure what number you have for our VP of sales in our corporate California office,but that is an active number as well. Look forward to hearing from you if there is anything we can do to help.

Respectfully,

GDS

In response, we have already accomodated client being that he was unhappy. [redacted] in particular gave the client exactly what he wanted, he was only charged for the $159.07 that he is suggesting in this complaint that he wants to pay.We give a lifetime warranty on all of our parts and no parts were...

included in the price. We do charge a service call of $89 that was reduced to $61 and the minimum labor is $89. Our warranty information including pricing after the normal 30 day labor warranty has expired is in writing on our invoices. Again we did accomodate the price and client paid what he agreed and felt most comfortable paying.

                                                                                                                                                                                                                                              Respectfully,

I reviewed GDS' response. They state that I as the customer paid what I felt comfortable paying & agreed to & that I was accommodated. They state they 'gave the client what he wanted.' This is not true; I did not agree to this amount and when requested to speak with a manager, was not given one. Therefore, I made the payment as otherwise I'm sure there would have been more consequences if I didn't pay while the tech was at my home. When I spoke with [redacted] on the phone, I requested if he would be willing to waive the $89 service call and he stated he was not able to and was ONLY willing to reduce the cost by $50. if GDS reviews my original complaint, I was given a cost of $89 service fee and $110 labor + tax= $200.43. I believe in my resolution, I requested to be only charged for the $89 service call fee for a reimbursement of $70. Again the parts were installed by one of their techs and within 3 months there was an issue--how do I know as a customer if the work was done properly. Now the door opens/closes slower than before. I also requested a phone call from a Manager of which I did not receive, so my resolution was a complaint with the Revdex.com.

Hello,

   I went back and listened to the calls between you and [redacted] myself.  When you initially called in to set appointment for the service call you did ask if we were charging you for service today because you had warranties. [redacted] advised to you that you have a lifetime warranty for the parts and a 30 labor warranty.I do agree with you to a certain degree regarding the service call because your a prior customer in the 1st call he did advise that he can give you $40 off the service bringing it down to $49. The service call and labor are 2 seperate charges. A service call is for coming out and doing a safety inspection and diagnostic check. Basically we check everything to verify the true nature of the issue. Once done then we quote for labor to be done prior to working. The minimum labor is $89. There were a few calls in between then discussing time frame and emergency work needed in an hour and he advised to you the tech would be there after he finished the current job he was on. The last call you made was when the tech was there and in speaking to [redacted] you did state your unhappiness with him charging you $200. [redacted] stated he would take $50 off and as I listened in the call you were dis satisfied with that arrangement as well and I do empathize. However in the initial call you did agree to the $49 service call to come out and I do agree that you should've been charged only $49. As I stated earlier the min labor is $89 and that covers the re-balancing of door,adjusting cables and springs to make sure everything is working accordingly. He must do this after he made sure the op was working to ensure a smooth transition between door and op. You should've been only charged for the $49 service call and the minimum labor of $89 totaling $138..We will be more than willing to issue a refund of the difference from what you paid(159.07) which is $21.07. We can accommodate you by sending  this back via check in which the matter you paid or a [redacted] gift card in this amount. Please advise to the best method. Respectfully,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. If you could please send a check, that will be appreciated.

Also if you could please relay to GDS that their technician never quoted me a price prior to doing the work AND he was leaving without charging me until I was honest to say I was to pay. Then I was told it was going to be a $200 charge for labor. Here is where I became upset; as a customer I should have been given a price prior to work being completed. Though I was not happy with GDS this time around, I do appreciate Revdex.com and GDS reviewing my complaint.

Happy Holidays 

Regards,