After receiving this complaint, I immediately contacted the third party provider to research this because we have not run any sponsored email advertisements in quite a while We believe this gentleman\ received a "phishing" email and are utilizing our resources to find out where it is generating from I did not want this complaint to go unanswered while we research this matter and will contact MrPeters as soon as we have gotten to the bottom of this
The representative who last spoke with [redacted] and they were able to work out any misunderstandings We also refunded [redacted] in the amount of $which was sent via company check We waited to respond to the complaint until the monies have been received and cashed by *** [redacted] , which we see took place yesterday It was further explained that all obligations on the company part will be fulfilled, and he will not be contacted for any future purchases We believe this matter is settled, and [redacted] stated he would notify the Revdex.com of his satisfaction with the resolution
After numerous attempts to speak with [redacted] so we could rectify the situation amicably, [redacted] finally got a hold of her on the fourth attemptAs stated in our initial response, we refunded the money for the directoryHowever the secondary issue that came up after was without merit [redacted] explained to her that her biography and picture have been up online since February when she took the membershipAlthough the book is not released it is with the printers scheduled to start delivery within 4-weeks as the formatting, editing, print, package and ship process takes several months for a book this size (over pages)We also explained we knew of no such issue about changes to her biography until she put in the secondary complaint for no reasonShe explained to [redacted] that she had fallen on some difficult times, which delayed her getting back to usUnfortunately we cannot correct or resolve any issues unless we know we have oneUnfortunately we cannot refund her initial charge because all the work had been completed and she also recieved a wall plaque in which she was given an additional discount on her original purchaseWe did however extend [redacted] a second year at no charge since health issues kept her from utilizing the membership throughout the first partWe had [redacted] who is our editor contact her to go over any other changesThe situation has been rectified and would have been without the need of a Revdex.com complaintWe now believe the situation to be resolved
After speaking with *** *** and reviewing the account, he was most certainly surprised by the allegationsWhile it was aknowledged that *** *** phoned in on March **, 2014, he simply explained that the directory was part of the membership which has a deferred payment approx 30-days after
the initial chargeFurther, ** *** gave *** *** a significant discount on the publication as the price is normally $plus shipping totalling $Also, *** *** would not have told her the book would be ready in June because we just begun the new print cycle for this years directory*** *** also never called us back with any concerns or we would have addressed it directly with herNonetheless, we have no desire to pursue this any further and will refund the money as per her requestOnce again, if we knew there was an issue we would have refunded the money regardlessThe Global Directory of Whos Who is proudly closing out our 10th editionWe have 15,members worldwide and have conducted over 30,transactionsIt is unfortunate we did not get a chance to rectify this issue directly with the customer, but unfortunately we had to be subject of a needless complaintWe are in the process or contacting the customer and the money will be refunded
After numerous attempts to speak with *** *** so we could rectify the situation amicably, *** *** finally got a hold of her on the fourth attemptAs stated in our initial response, we refunded the money for the directoryHowever the secondary issue that came up after was without merit*** *** explained to her that her biography and picture have been up online since February when she took the membershipAlthough the book is not released it is with the printers scheduled to start delivery within 4-weeks as the formatting, editing, print, package and ship process takes several months for a book this size (over pages)We also explained we knew of no such issue about changes to her biography until she put in the secondary complaint for no reasonShe explained to *** *** that she had fallen on some difficult times, which delayed her getting back to usUnfortunately we cannot correct or resolve any issues unless we know we have oneUnfortunately we cannot refund her initial charge because all the work had been completed and she also recieved a wall plaque in which she was given an additional discount on her original purchaseWe did however extend *** *** a second year at no charge since health issues kept her from utilizing the membership throughout the first partWe had *** who is our editor contact her to go over any other changesThe situation has been rectified and would have been without the need of a Revdex.com complaintWe now believe the situation to be resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is less than satisfactory to me, but I do not think I will receive a better resolution from the company and I consider this matter has been resolved. I may take additional steps to ensure others do not find themselves in a similar situation
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
The representative who last spoke with *** *** and they were able to work out any misunderstandings. We also refunded *** *** in the amount of $which was sent via company check. We waited to respond to the complaint until the monies have been received and cashed by ***
***, which we see took place yesterday. It was further explained that all obligations on the company part will be fulfilled, and he will not be contacted for any future purchases. We believe this matter is settled, and *** *** stated he would notify the Revdex.com of his satisfaction with the resolution
After receiving this complaint, I immediately contacted the third party provider to research this because we have not run any sponsored email advertisements in quite a while. We believe this gentleman\ received a "phishing" email and are utilizing our resources to find out where it is
generating from. I did not want this complaint to go unanswered while we research this matter and will contact MrPeters as soon as we have gotten to the bottom of this
After reading the complaint, we are not sure what issue is and why there would be mention of billing issuesWhat *** *** is alleging is that we are a scam because she filled out an invitation to be included and that we would call her and ask for moneyFirst off, we have been in business for
almost yearsWe just shipped our 8th edition, we closed out our 9th edition on December **, and have begun the collaboration for our 10th publicationWe also provide an online forum to compliment the hard covered copy of the bookThe online biography also allows member instant access to thier biography as well as that of the other professionals so they can network amongst each otherOnce a candidate fills out an invitation form we do call to verify and we also "offer" programs in the event a candidate would like to expand on thier listingThis is NOT an obligation and if no purchase is made, the candidate receives a complimentary listing in the hard covered directoryUnfortunately people do not realize there are numerous costs to publish the book and operate the businessTo be labeled as a "scam" when there has been no interaction with us is extremely unfairWe take pride in our product and servicesWhen alluding to what was read online about us, all we can say is that we have conducted over 30,transactions and to date have 15,existing membersThe complaint is a fraction of a percentage point but we take our reputation very seriouslyWe have a very liberal cancellation and refund policy and work very hard to keep our members happy*** *** has nothing to fear as we will not be including any of her information and we will have the *** *** call her to put any further concerns to rest
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Although I appreciate the response from the Global Who's Who as to my refund, I have yet to receive this and until I do, I am not fully satisfied with the resolutionIn my original complaint, I did not mention their failure to present my member profile correctly I did not know if I needed to file a second complaint for this I was told that I could make changes on their website to my biographical information, following the phone interviewI have done so repeatedly because there are spelling errors and my home address is listedI don't want that available to anyone! After submitting the changes to my profile, when I go back to look a few days later, the information is the same including the spelling errors!
If the corrections cannot be made on the website, then how can I expect my profile to be correct in their directory either? I want my membership cancelled and a refund for this as well
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We are extremely sorry that *** *** continues to receive any emails, however, we are not the provider who is sending out the invitations. There are 3rd party media companies responsible for the campaigns, and we have not utilized any in quite some time. If *** *** can forward the
email to our secretary's attention at *** we can see for ourselves what the advertisement is and help get to the bottom of it. If there is a site that is "phishing" with our information we need to take precautions on our endNonetheless, we will do everything we can to remove it
After receiving this complaint, I immediately contacted the third party provider to research this because we have not run any sponsored email advertisements in quite a while We believe this gentleman\ received a "phishing" email and are utilizing our resources to find out where it is generating from I did not want this complaint to go unanswered while we research this matter and will contact MrPeters as soon as we have gotten to the bottom of this
The representative who last spoke with [redacted] and they were able to work out any misunderstandings We also refunded [redacted] in the amount of $which was sent via company check We waited to respond to the complaint until the monies have been received and cashed by *** [redacted] , which we see took place yesterday It was further explained that all obligations on the company part will be fulfilled, and he will not be contacted for any future purchases We believe this matter is settled, and [redacted] stated he would notify the Revdex.com of his satisfaction with the resolution
After numerous attempts to speak with [redacted] so we could rectify the situation amicably, [redacted] finally got a hold of her on the fourth attemptAs stated in our initial response, we refunded the money for the directoryHowever the secondary issue that came up after was without merit [redacted] explained to her that her biography and picture have been up online since February when she took the membershipAlthough the book is not released it is with the printers scheduled to start delivery within 4-weeks as the formatting, editing, print, package and ship process takes several months for a book this size (over pages)We also explained we knew of no such issue about changes to her biography until she put in the secondary complaint for no reasonShe explained to [redacted] that she had fallen on some difficult times, which delayed her getting back to usUnfortunately we cannot correct or resolve any issues unless we know we have oneUnfortunately we cannot refund her initial charge because all the work had been completed and she also recieved a wall plaque in which she was given an additional discount on her original purchaseWe did however extend [redacted] a second year at no charge since health issues kept her from utilizing the membership throughout the first partWe had [redacted] who is our editor contact her to go over any other changesThe situation has been rectified and would have been without the need of a Revdex.com complaintWe now believe the situation to be resolved
After speaking with *** *** and reviewing the account, he was most certainly surprised by the allegationsWhile it was aknowledged that *** *** phoned in on March **, 2014, he simply explained that the directory was part of the membership which has a deferred payment approx 30-days after
the initial chargeFurther, ** *** gave *** *** a significant discount on the publication as the price is normally $plus shipping totalling $Also, *** *** would not have told her the book would be ready in June because we just begun the new print cycle for this years directory*** *** also never called us back with any concerns or we would have addressed it directly with herNonetheless, we have no desire to pursue this any further and will refund the money as per her requestOnce again, if we knew there was an issue we would have refunded the money regardlessThe Global Directory of Whos Who is proudly closing out our 10th editionWe have 15,members worldwide and have conducted over 30,transactionsIt is unfortunate we did not get a chance to rectify this issue directly with the customer, but unfortunately we had to be subject of a needless complaintWe are in the process or contacting the customer and the money will be refunded
After numerous attempts to speak with *** *** so we could rectify the situation amicably, *** *** finally got a hold of her on the fourth attemptAs stated in our initial response, we refunded the money for the directoryHowever the secondary issue that came up after was without merit*** *** explained to her that her biography and picture have been up online since February when she took the membershipAlthough the book is not released it is with the printers scheduled to start delivery within 4-weeks as the formatting, editing, print, package and ship process takes several months for a book this size (over pages)We also explained we knew of no such issue about changes to her biography until she put in the secondary complaint for no reasonShe explained to *** *** that she had fallen on some difficult times, which delayed her getting back to usUnfortunately we cannot correct or resolve any issues unless we know we have oneUnfortunately we cannot refund her initial charge because all the work had been completed and she also recieved a wall plaque in which she was given an additional discount on her original purchaseWe did however extend *** *** a second year at no charge since health issues kept her from utilizing the membership throughout the first partWe had *** who is our editor contact her to go over any other changesThe situation has been rectified and would have been without the need of a Revdex.com complaintWe now believe the situation to be resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is less than satisfactory to me, but I do not think I will receive a better resolution from the company and I consider this matter has been resolved. I may take additional steps to ensure others do not find themselves in a similar situation
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
The representative who last spoke with *** *** and they were able to work out any misunderstandings. We also refunded *** *** in the amount of $which was sent via company check. We waited to respond to the complaint until the monies have been received and cashed by ***
***, which we see took place yesterday. It was further explained that all obligations on the company part will be fulfilled, and he will not be contacted for any future purchases. We believe this matter is settled, and *** *** stated he would notify the Revdex.com of his satisfaction with the resolution
After receiving this complaint, I immediately contacted the third party provider to research this because we have not run any sponsored email advertisements in quite a while. We believe this gentleman\ received a "phishing" email and are utilizing our resources to find out where it is
generating from. I did not want this complaint to go unanswered while we research this matter and will contact MrPeters as soon as we have gotten to the bottom of this
After reading the complaint, we are not sure what issue is and why there would be mention of billing issuesWhat *** *** is alleging is that we are a scam because she filled out an invitation to be included and that we would call her and ask for moneyFirst off, we have been in business for
almost yearsWe just shipped our 8th edition, we closed out our 9th edition on December **, and have begun the collaboration for our 10th publicationWe also provide an online forum to compliment the hard covered copy of the bookThe online biography also allows member instant access to thier biography as well as that of the other professionals so they can network amongst each otherOnce a candidate fills out an invitation form we do call to verify and we also "offer" programs in the event a candidate would like to expand on thier listingThis is NOT an obligation and if no purchase is made, the candidate receives a complimentary listing in the hard covered directoryUnfortunately people do not realize there are numerous costs to publish the book and operate the businessTo be labeled as a "scam" when there has been no interaction with us is extremely unfairWe take pride in our product and servicesWhen alluding to what was read online about us, all we can say is that we have conducted over 30,transactions and to date have 15,existing membersThe complaint is a fraction of a percentage point but we take our reputation very seriouslyWe have a very liberal cancellation and refund policy and work very hard to keep our members happy*** *** has nothing to fear as we will not be including any of her information and we will have the *** *** call her to put any further concerns to rest
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Although I appreciate the response from the Global Who's Who as to my refund, I have yet to receive this and until I do, I am not fully satisfied with the resolutionIn my original complaint, I did not mention their failure to present my member profile correctly I did not know if I needed to file a second complaint for this I was told that I could make changes on their website to my biographical information, following the phone interviewI have done so repeatedly because there are spelling errors and my home address is listedI don't want that available to anyone! After submitting the changes to my profile, when I go back to look a few days later, the information is the same including the spelling errors!
If the corrections cannot be made on the website, then how can I expect my profile to be correct in their directory either? I want my membership cancelled and a refund for this as well
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We are extremely sorry that *** *** continues to receive any emails, however, we are not the provider who is sending out the invitations. There are 3rd party media companies responsible for the campaigns, and we have not utilized any in quite some time. If *** *** can forward the
email to our secretary's attention at *** we can see for ourselves what the advertisement is and help get to the bottom of it. If there is a site that is "phishing" with our information we need to take precautions on our endNonetheless, we will do everything we can to remove it