Global Diving & Salvage

January 22, 2018Re: Complaint [redacted] ***Global Diving & Salvage, Inc.'s position is as follows,Global was contracted to remove the customer's vessel, which was accomplished expediently.When the vessel was removed, we were asked by the insurance broker of the customer if there would be any chargesfor storage at our facilityWe stated that we would not charge any if the vessel was immediately removed (a coupleof days at most), as a courtesy to the customerUnbeknownst to us, the insurance company tendered salvage rightsto the customer, who was then personally responsible to remove the vessel from our yardIt remained at our yard forover a month longer than originally providedThe customer eventually made arrangements with a third party toaccept the boat (I believe on Craigslist), and when that individual arrived, they were completely unprepared to take itawayWe then obligated one of our employees to assist with loading and securing the vessel to a makeshift trailer,which took an additional couple of hours.As per our contract with the customer, she was responsible for all charges incurred, which is why we invoiced her foradditional facility charges and employee's time to address the situationWe did mail a copy of the invoice to thecustomer, and emailed her a copy when requested.Global does not agree with the disputed amount, and has no intention of refunding the customer.Respectfully,Devon G [redacted] CEOGlobal Diving & Salvage, Inc