Global Domains International Inc

Review: Global Domains International states that you make money online instantly which is incorrect they have been charging my PayPal account 10.00 for the past 3 months, I have contacted them several times and still haven't been able to close the account.Desired Settlement: Refund of 30.00 for the three months they have been charging me.

Business

Response:

Good afternoon [redacted],

Review: I've emailed them my cancellation request several times, after i've tried to call them and I was on the phone (long distant) for a long time, no responds. So I finally got an email from them saying that I need to give them my security answers for thier security questions they ask me on August 6th email .I told them that I wanted it to be canceled by thursday of the 8th. because I don't have money in that bank account.. I pacifically told them I am hard of hearing with hearing devices of why I couldn't call them. So I also left in the email that I wanted to cancel my gdi account with them. I never used it because I was no longer in business dues to my time away because of fighting cancer. So I never heard anything else from them after thier last email to me. I responds to thier email while I am in the hospital dues to my husband's trama accident from him being on motorcyce at my driveway..someone plowed into him in the back with a car going over 60 miles per hr. But Thanks to God he was with my husband all the way thru. I truly believe in helmet. Saved his life. So I came home this morning and found out from my bank that they said that my bank account had overdrafted from gdi's fee of 10.00 so they had to charge me additional 35.00 for bank draft. I am so highly mad and upset the fact the gdi didn't do thier job right. I knew I never did get the confirmation #s. So I took a chance and call Gdi ppl and talked to them after a long time waiting on the phone. I was told I was still on the account. Yes I was furious! But They were so unprofessional of handling cancellations situations as far how its works only just for phone calls only but not with email. I did told them in the email if they had any problems as far canceling the account thru email. please respond me with email to call them and they didn't . They just ask for my answers for their security questions. Now I finally got my confirmations #s my 12 yrs daughter had to get the numbers from them because of my hearing. I am very dissappointed of thier poorly service of handling this situations.. And I never had used this service. And I lost money that I didn't have. Now i'm not working or now my husband is in the hospital. I only have this bank account to keep it open to pay bills only and when I was working then.Desired Settlement: I only want my refund back into my bank account that i've got set up with them or send me a check thru mail. 10.00 for gdi fees and 35.00 for my bank draft (unsuffinient funds) totalled 45.00. I wouldn't bother if it was my fault. But I did my part right from beginning. Now i'm upset and afraid to do anything using my debit card. I can't afford this nonsense drafted fees. Thank you and Have God bless day.

Business

Response:

Good Afternoon,

We reviewed Mrs. [redacted]'s dispute and took it upon ourselves to contact Mrs. [redacted] directly to further discuss her complaint as there had been some miscommunication from both parties involved. Working together with Mrs. [redacted] and her bank, we were able to come to an amicable resolution regarding this matter. During our last conversation with Mrs. [redacted] on August 21st, 2013, she said she was pleased with the outcome and would be happy to attest to this if she were to be contacted. We thank the Revdex.com for bringing this to our attention, and Mrs. [redacted] for being open to working out an amiable resolution.

Kindest Regards,

Operations Manager

Global Domains International

Review: I have been trying to contact thisGlobal Domains International company office by phone and email to cancel my one webite name [redacted]I am locked out of my account with them and have sent 2 emails each telling them that I am locked out of my account and to cancel my order on godrocks.ws.

The company change the way to get help from a live person who could have done it before the company charged my debit card for $28.00Desired Settlement: A refund of $28.00 the cancelation of the webite [redacted] and some help to get back into my account

Business

Response:

Good Afternoon,

Review: I have tried to cancel my account with them because of their earnings disclaimer. [redacted] has suspended my account due to their webpage design several months ago. I have tried contacting them by phone several times and have sent them a written request to close my account and delete my website. Several months have passed and this website is still up and running!Desired Settlement: I need them to shut off my account and bring down my website.[redacted] IMMEDIATELY............[redacted] will NOT re-establish my account with them while this site is still up and running.

Business

Response:

Good afternoon [redacted],

Thank you for contacting us about this issue. We have attempted to convey the same information to Mr. [redacted] each of the times he has contacted us, as recently as February 4th, 2014.

Mr. [redacted] registered an account with our company on June 4th, 2012. The account username was "[redacted]" and the domain he registered at the time was [redacted]. At some point along the way, Mr. [redacted] also created a [redacted] account, which GDI has no partnership or affiliation with. In order to register an account with [redacted], Mr. [redacted] had to read and agree to their policies, terms, and conditions. [redacted]' policies clearly state:

"[redacted] doesn't allow ads or landing pages that promote multi-level marketing (MLM) including network franchises where users buy into a distributor program."

Despite his knowledge of [redacted]' policies he agreed to with them, Mr. [redacted] submitted an email to our Support department over 20 months ago asking for assistance to make his domain [redacted] forward to one of his GDI replicated distributor sites. The exact support request he submitted is as follows:

[BEGIN CUSTOMER MESSAGE]

From: [redacted]com [mailto:[redacted]com]

Sent: Mon 6/11/2012 11:50 PM

To: [redacted]

Subject: Support

Username: [redacted]

Type: MLM

Customer Name: [redacted]

Customer Email: [redacted]com

Customer Phone: ###-###-####

I want myo site at: www.[redacted].**

to have the same presentation as the Ferrari initially taking off at fast speed. Can you update my sit with this feature? I have not been able to do this from my member site.

[END CUSTOMER MESSAGE]

This a common support request where a customer asks for information about how to forward one of their domains to another location. Nowhere does Mr. [redacted] indicate his intention to submit his site to [redacted]. Obviously he was under no obligation to reveal that information, but had he done so, we could have warned him to reconsider submitting his replicated distributor site to [redacted].

In response to Mr. [redacted]' support request, we responded providing him step-by-step instructions for him to set forwarding for his domain. He made his desired changes, and then proceeded to submit his domain to [redacted] in spite of the domain displaying content prohibited by their policies. As a result, [redacted] soon suspended his account with them for violating their terms of service. Mr. [redacted] then came back to us 13 days later claiming it was our fault that his [redacted] account got suspended. The exact content of his email was as follows:

[BEGIN CUSTOMER MESSAGE]

From: [redacted]com [mailto:[redacted]com]

Sent: Sunday, June 24, 2012 7:56 PM

To: [redacted]

Subject: Support

Username: [redacted]

Type: MLM

Customer Name: [redacted]

Customer Email: [redacted]com

Customer Phone: ###-###-####

Your page that I advertised thru [redacted] adwords does not state that earnings posted are NOT typical.

This error on your part got me suspended. I will see if [redacted] can reinstate my site tomorrow. I am sure you already know this and automatically let your affiliates fail with this business practice. If [redacted] does not let me advertise, I also can not advertise with them on a PERMANENT basis on any other program that I need to promote. I need for you to give me a good explanation to pass on to [redacted].

[END CUSTOMER MESSAGE]

We sympathize with Mr. [redacted]' predicament, but we believe we have done nothing to contribute to his account with another company being suspended. He willfully chose to submit a replicated distributor page to [redacted] regardless of such pages being a violation of their policies.

And while it does not make distributor pages (whether ours or any other network marketing company's) compliant with [redacted]' policies, we would like to respectfully point out that our pages have contained the following disclaimer since 2006:

"Earnings vary depending on each individual affiliate's effort. Testimonials do not indicate an average or typical amount. As with any business, success with GDI takes hard work, commitment, leadership, and desire. GDI is a product-driven company, and we strongly encourage the use of our products and services by all affiliates and customers."

Mr. [redacted] was understandably upset about the situation with his [redacted] account, however his anger was misdirected towards our company. On November 12th, 2012, he initiated a dispute with [redacted] for his domain's service fee: a fee we eventually refunded to him in full. His registration for his former domain [redacted].ws subsequently expired and the domain dropped from his account for nonpayment two weeks later on November 27th, 2012. Mr. [redacted]' account with our company has remained inactive since that time and no further charges have been incurred. As with all expired domains, [redacted].ws has long-since been returned to the general pool and made available for purchase by anyone, either directly with us or through any of our contracted registrars that sell our .** domains.

Forward ahead 15 months, and Mr. [redacted] spoke with us 10 days ago on February 4th still angry about the situation with his [redacted] account. Apparently he is still trying to get the account unsuspended, but he mistakenly believes we are displaying his site for his old former domain and that is preventing him from making progress with [redacted].

We tried to explain to Mr. [redacted] multiple times that just because something displays for his former domain does not mean what is displaying has anything to do with him. As the one and only official Registry for the.** top-level domain extension, we ultimately control the zone for all .** domains anywhere in the world. This means we also control all traffic for every unowned .** domain, and we route this traffic to a landing page for our company. Because [redacted].ws is not registered by anyone, this domain also displays the same landing page that all other unowned .** domains route to. This page has nothing to do with Mr. [redacted], nor does it contain any information that would suggest otherwise. The content displayed for the currently unregistered domain [redacted].ws is no different than that of someotherunregistereddomain.ws or sfafliuvahfoiusfkhsdlhlsd.ws.

We suggested to Mr. [redacted] that he initiate contact with [redacted] through their proper channels to ensure they are made aware that he has not owned [redacted].ws since November 27th, 2012, and he has no ties to or control of the content currently displayed for the domain. Additionally, we provided guidance to Mr. [redacted] for how he and [redacted] can both verify the domain is no longer registered by anyone and is currently available for registration using a simple, industry-standard process known as a whois lookup. We are unsure if Mr. [redacted] followed our suggestion, but he did proceed to file this complaint with the Revdex.com the following day, 20 months after the issue developed.

We are genuinely sorry for the difficulties Mr. [redacted] is having with [redacted], but the issue is beyond the scope of our company. In spite of what we feel is misdirected anger, we strive to provide exceptional service for all customers, current and former. To that end we even called [redacted] at ###-###-#### on behalf of Mr. [redacted]. Unfortunately, we were unable to make progress resolving anything because they were (understandably) unwilling to discuss an account with anyone other than the account holder directly. We should point out that the representative we spoke with did offer up the advice that anyone can always create a new [redacted] account.

Lastly, we have no record of any prior cancellation requests from Mr. [redacted] as indicated in his Revdex.com complaint. We have now officially cancelled his "[redacted]" account with our company as asked for in his desired settlement; his cancellation confirmation is A4102-0214R. As we previously stated, no charges have been incurred since he filed his dispute with [redacted] in November 2012.

Hopefully Mr. [redacted] will be able to use our previous direction to come to a resolution with [redacted], either in getting his suspended account reinstated or establishing a new one.

Kindest regards,

Operations Manager

Global Domains International

Review: Absolutely no customer service for a simple problem. I have contacted them four times without a response.Desired Settlement: Provide normal customer service. Fix the simple problem. Provide a credit.

Business

Response:

Good afternoon [redacted],

Our records indicate that Mr. [redacted] created the account with username 'kenyasafari' and used our "Bring Your Own Domain" option with his domain 'gdiblog.wildtrailtoursandsafaris.com' on February 18th, 2014. The "Bring Your Own Domain" option is available so customers who already have a domain registered with another provider may take advantage of our products and services without the need of registering a new domain with us.

We fully understand the importance of having a properly working website, and we try to resolve all issues related to system errors within a reasonable timeframe in order to minimize any possible downtime that our customers may experience as a result. Unfortunately, issues related to content or customer error may take longer due to the troubleshooting process, as was the case with Mr. [redacted]'s situation.

With that in mind, we are sorry Mr. [redacted] is currently unhappy with our service. We strive to provide excellent support for all our customers, as Mr. [redacted] has experienced when dealing with past issues related to his other active account 'bonos'.

Mr. [redacted] began contacting us regarding issues he was experiencing with his 'kenyasafari' account within hours of creating it. We are unsure why Mr. [redacted] feels that customer service was not provided being that we gave appropriate support to all his emails regarding issues with his account password and his inability to connect by FTP. We wish all technical issues were solvable on the first attempt, but unfortunately that is not always the case given the highly technical nature of what we offer. Detailed troubleshooting, testing, and reviewing of the issue at hand is necessary and the timeframe an issue is resolved in will always vary depending on the complexity involved.

The last email we received from Mr. [redacted] on February 28th, 2014 at 9:47AM demanded that we reply to his email within 24 hours because he had someone he was working with on his website. While we understand Mr. [redacted]'s urgency, he has previously been notified that all emails are replied to in the order they are received. Under normal circumstances, emails are replied to within 24-72 hours, if not sooner. In Mr. [redacted]'s situation, his last email was received on a Friday at 9:47AM. Our support hours as listed on our website and all email correspondence are from 8:00AM-3:00PM Pacific Standard Time, Monday-Friday. Under normal circumstances, Mr. [redacted]'s email would not have been replied to until after the weekend which would have been well past his imposed deadline. As it happened though, one of our employees was available to answer Mr. [redacted]'s email on Sunday, March 2nd, but unfortunately by then, Mr. [redacted] opted to cancel his account and use another service for his domain. We understood Mr. [redacted]'s stance, and even though we would have preferred to maintain him as a customer with both of his then-active accounts, we proceeded to assist him with the cancellation of his second account as requested and a cancellation confirmation number was issued: #[redacted].

As a show of good faith, we have issued a refund for the charge that was secured on February 25th, 2014. The refund should post to Mr. [redacted]'s account within 7-14 business days depending on his bank. We hope Mr. [redacted] will maintain his other active account with username 'bonos'.

Kindest regards,

Operations Manager

Global Domains International

Review: The company processed a debit from my account after I changed the billing details for my bank card.

I tried several times to reach the company by the only number they provide with no contact to cancel

my service. They offer no way to cancel from within the account of the service they provide and do not

answer their phones so a customer can cancel their service.Desired Settlement: Refund my $10 illegally billed on August 19th and cancel my account. And provide a way to cancel or answer

the phone number listed so customers can cancel their accounts.

Business

Response:

Good Afternoon,