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Global Engine and Trans

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Global Engine and Trans Reviews (8)

I have attached the signed quote and invoice received from the customer to be used as a reference and proof of breach of contractAs you will see on the signed quote, the customer wrote in her "hyphenated" last name, as well as the CHECK number, which breached the contract, and of course her signatureAs far as the signed Invoice, we attached that to simply show that by signing it clearly states that you are satisfied with the job and then complain about it days laterHowever, it also shows that regardless of the breach, we STILL honored the discountAs far as the email the customer attached from me stating "whether its by check or cash", was because for 1) contract was already breached so payment method didn't matter at that point and for 2) the customer made a statement to me that "some people look at checks as cash"Therefore, from my end, let's jut this part is put to rest and move onto the true reason for complaint, which is the repair.I have told the customer that I would do the overlay and I will, however, she knows the temps will not be right for the repair until Spring, Even though my schedule is overloaded, I will make sure this customer is on the schedule as a priority and when the temps are right, I will be there to do the agreed upon repair and that's allI will notify the customer a day or prior to comingAlso, I have not received any emails or phone calls from this customer recentlyIf she did call, she did not leave a message and I do not save all customers phone numbers unless I have ongoing work to do for them.As I have stated many times, I am very busy, but do take the time to respond to emails as well as phone calls and the customer is fully aware of thisI have also attached a recent testimonial from a customer for your reference because it does talk about my hectic schedule.Thanks for your time and have a great day!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am accepting because he agreed to fix the overlay as discussedThe only reason it was paid in cash was because payment was asked for earlier than anticipated for payment and banks were closed for the day, He then stated he would take the checkWe have emails showing the business was contacted immediately after removal of the cones to ask about the discoloration and marks on concrete and we were told it would go away and if it didn’t they would fix itHe was then it acted again at the day mark and he said he would fix the issue if it didn’t dry properly or streaks were still visibleWe have all of this in writingEither way, the business agreed to make the job done correctly from the beginning which we paid in full for and he ACCEPTEDIf terms weren’t agreeable to him he shouldn’t have accepted our payment and asked for cash onlyWe appreciate him finishing the job inaTimely manner when weather permits and appreciate him making t priority as he stated he wouldWe have all email communication documented as he stated he always responds - we have no response from the last three emailsWe hope this matter will be resolved as he has agreed to Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]cash was available and business agreed to take a check - cash was available to them as wellThis was not a breech if contract as I have documentation stating from business that a check was absolutely fineDamage to driveway was not only from rainAccess to driveway and force of them to do job in shorter amount of time was never communicated to us.
Regards,
*** *** ***

We have explained to customer about temps to repair driveway and also made attempt last year to repair but was pushed off by customer due to having company and we would reschedule to do sometime this year, however, temps have still not been right for applying overlayThis incident occurred due to a
torrential downpour, that occurred an hour and half after concrete was pouredAlso, please note that this customer was given a "cash" discount that she breached by paying the downpayment with a checkTherefore, this was an act of nature, but have been more than willing to make this right with customerDue to area of driveway being structurally sound, this complaint is strictly cosmeticTherefore, due to all of this, customer can pay for materials and my time will not be charged

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.What the owner stated was incorrect. I have all documented contact and email discussions. We were promised that it would be fixed and given dates of when he would come fix it and he never came, pushing the job off each time. One of the times, which he referenced as us saying no was because we had family in town for a funeral and needed to access our house since this was a driveway. He stated it was no problem and then gave us a new date, then did not show up and continued to give us new dates. While the issue may be cosmetic, we were told it would be fixed. Additionally, not all the fixes promised were caused by the “act of god” of rain. There were also finishing issues. We have photos of all the damage as well. If we go to resell our home, the driveway looks horrible and may detract from our homes value. We would like the matter resolved correctly or a partial refund for the incomplete job.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

This job was price-reduced by $600.00 as a "cash price" job. Customer instead paid with a check, so that was breach of contract. Bu was threatened by the Condo's to not use their access to her property, so business had to do it in two pours under difficult circumstances. Customer was not charged extra for having to move the equipment. An unexpected rain occurred after the pour and business returned the next day to make corrections. Customer signed off on the completed job. All work on the job has been finished. No refund is available.

I have attached the signed quote and invoice received from the customer to be used as a reference and proof of breach of contract. As you will see on the signed quote, the customer wrote in her "hyphenated" last name, as well as the CHECK number, which breached the contract, and of course her signature. As far as the signed Invoice, we attached that to simply show that by signing it clearly states that you are satisfied with the job and then complain about it 17 days later. However, it also shows that regardless of the breach, we STILL honored the discount. As far as the email the customer attached from me stating "whether its by check or cash", was because for 1) contract was already breached so payment method didn't matter at that point and for 2) the customer made a statement to me that "some people look at checks as cash". Therefore, from my end, let's jut this part is put to rest and move onto the true reason for complaint, which is the repair.I have told the customer that I would do the overlay and I will, however, she knows the temps will not be right for the repair until Spring, 2018. Even though my schedule is overloaded, I will make sure this customer is on the schedule as a priority and when the temps are right, I will be there to do the agreed upon repair and that's all. I will notify the customer a day or 2 prior to coming. Also, I have not received any emails or phone calls from this customer recently. If she did call, she did not leave a message and I do not save all customers phone numbers unless I have ongoing work to do for them.As I have stated many times, I am very busy, but do take the time to respond to emails as well as phone calls and the customer is fully aware of this. I have also attached a recent testimonial from a customer for your reference because it does talk about my hectic schedule.Thanks for your time and have a great day!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am accepting because he agreed to fix the overlay as discussed. The only reason it was paid in cash was because payment was asked for earlier than anticipated for payment and banks were closed for the day, He then stated he would take the check. We have emails showing the business was contacted immediately after removal of the cones to ask about the discoloration and marks on concrete and we were told it would go away and if it didn’t they would fix it. He was then it acted again at the 17 day mark and he said he would fix the issue if it didn’t dry properly or streaks were still visible. We have all of this in writing. Either way, the business agreed to make the job done correctly from the beginning which we paid in full for and he ACCEPTED. If terms weren’t agreeable to him he shouldn’t have accepted our payment and asked for cash only. We appreciate him finishing the job ina. Timely manner when weather permits and appreciate him making t priority as he stated he would. We have all email communication documented as he stated he always responds - we have no response from the last three emails. We hope this matter will be resolved as he has agreed to. 
Regards,
[redacted]

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