Global Express Money Orders Inc.

Review: 4 Money Orders were purchased from [redacted] ($500.00, $300.00, $30.00, and $10.00) on September 6, 2012. Both parts of the money orders were lost - all four together. A claim for 2 of the money orders were submitted, along with the proper fee and paperwork. I am told that it could take up to 9 months to receive my refund, depending whether or not Global Express Money Orders, Inc. upper management believes my submission ot the paperwork and the fact that I indeed purchased the money orders. [redacted] store gave me a printout of their proof of selling me the four money orders. I was told by Global Express that -- that printout does not prove that I actually brought the money orders --- it only shows that the money orders were sold.Desired Settlement: As stated, I did purchase 4 money orders. I submitted a claim for only 2 money orders - the $500.00 money order and the $300.00 money order. I would like a refund of my money as soon as possible , this month --- as I have waited well over 6 monthes now - and neither of the 4 money orders have been cashed. I do not see why I should have to wait an addition 9 month for upper management to review. This is totally unfair and unacceptable to me.

Business

Response:

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