August 21, Better Business Bureau (Revdex.com) of San Diego Ms [redacted] Viewridge Ave Suite San Diego, CA RE: Revdex.com Complaint ID: [redacted] – Ms*** [redacted] Dear Ms [redacted] : I would like to notify the Better Business Bureau (Revdex.com) of San Diego that Ms [redacted] is misrepresenting the truth and the facts in this case and she has filed a fictitious complaintFor the record, Ms [redacted] is making the following allegations: Allegation #1: SFRC offered to help with FAFSA This is not trueSFRC has nothing to do with FAFSA, we have no idea where Ms [redacted] acquired this information SFRC is an independent organization devoted to helping students apply for and receive the best available free merit and need-based financial aidSFRC conducts extensive searches to match each student's qualifications and background to key federal, state, local, and private financial aid programs that are both merit and need-basedSFRC provides students with a comprehensive SFRC financial aid guidebook that explains all of the basics of financial aid and offers valuable tips, practical strategies, and clear guidelines for applying to SFRC’s specifically selected free merit and need-based financial aid programs Allegation #2: We never heard from SFRC This is absolutely not trueThe SFRC processing division received [redacted] ’s SFRC form in July of 2015; we processed it and sent a comprehensive SFRC financial aid package to: [redacted] L [redacted] [redacted] AVENUE [redacted] , IL [redacted] Student Profile Number (SPN): [redacted] Allegation #3: SFRC failed to provide a refund This is not trueMs [redacted] called our message call center several times and she was informed to send an email with proof of payment to usHowever, we never received an email from her until August 14, 2015, after she had already filed a Revdex.com complaint Ms [redacted] claimed that her husband (Mr [redacted] ) NOT HER, had sent three emails to us and we never respondedAgain, this is absolutely not trueWe believe Mr [redacted] was sending emails to the wrong email address box and Ms [redacted] kept on blaming and criticizing us for not responding to their emails Allegation #4: SFRC is unprofessional rund This is not trueMs [redacted] called our message call center several times and she verbally harassed our live message call center operators (that is why we were forced to end the calls with her) We utterly disagree with Ms [redacted] ’s subjective opinion and inaccurate information about SFRC organization, please be advised that we do not take these allegations lightly and our legal team is prepared to take the appropriate legal proceedings to preserve and protect its interests We demand Ms [redacted] to immediately cease and desist her defamatory and libelous statement against us and submit a written apology to our organizationOnce our demands are amply fulfilled, we will show our good faith and will demonstrate our outstanding customer service and will start her refund process To be clear, we will demand the following: A written apology for making defamatory and libelous statement against us and harassing our message call center operators.Send a copy of her cleared check (front and back) from her bank or some sort of proof of payment to SFRC and we will send your full refund within business days (Already Completed by Ms [redacted] ) Ms [redacted] , please remove this fictitious complaint from our Revdex.com recordIf you have any further questions pleases call 1(888) [redacted] or email me at c [redacted] @studentctr.org Sincerely, [redacted] SFRC - Executive Director
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I want a full refund of my $ dollar check that was processed, I have tried to contact the company and a automated machine answers as is stated in my original compliantI will not apologize for making a true statement in regards to this matter I feel like they are misguiding people and they should be the ones apologizing.I am a student working jobs and I will be starting school this upcoming fall, I need that money back to use it for something useful such as my school deposit or towards the books I will needI need all my money that I worked hard forI have been applying very hard and will continue to find real scholarships that are willing to help me with school fees.] Regards, [redacted]
Hello! Today I asked Student Financial Resource Center for my refund as they wanted the cancelled check sent to them(Which I have done).They emailed back saying they wanted a apology letter for harassing their call center(Which is not true - both times I called and spoke to the call center - we were polite to one another) And they want me to lie and say that they were never rude to me or that they didn't scam me.I would of never contacted you for help if this didn't happenI feel as if they want their name cleared and then still won't refund me.Can you please help me and guide me to handle this properly.Thank you - [redacted] Sent from my iPad
June 16, Better Business Bureau (Revdex.com) of San Diego Ms [redacted] Viewridge Ave Suite San Diego, CA RE: Complaint ID: [redacted] - Mrs [redacted] A [redacted] Dear Ms [redacted] : I would like to notify the Revdex.com (Revdex.com) of San Diego that Mrs [redacted] is misrepresenting the truth and the facts in this caseIn order to notify our clients when to expect to hear back from us, we have published the following information on our Letter, Form and website: “Once your refundable processing fee is endorsed, the SFRC Processing Division will require approximately four to six (4-6) weeks to process your certified Student Aid Profile Form (SAPF)For more information, please visit the SFRC website (http://www.studentctr.org), under the “Target Delivery Dates” link, to determine your package’s target delivery date.” According to Mrs [redacted] , we cashed her check on May 27, and she filed a complaint on June 12, (days later)As you can obviously see, she did not allow us the 4-weeks required after cashing her check to process her Form and mail an SFRC package Mrs [redacted] is also complaining that she cannot clearly read our endorsement on the back of her checkWe stamp all checks with our standard bank information and that’s how we collect paymentsMrs [redacted] bank obviously knows where and to what bank account her check was deposited toThis seems like a bank issue, we are not responsible or liable for banks photo and imaging quality We utterly disagree with Mrs [redacted] ’s subjective opinion and inaccurate information about SFRC organizationAs requested, we will delete Mrs [redacted] ’s daughter information from our computer system and will destroy her original Form Ms [redacted] , please remove this fictitious complaint from our Revdex.com recordIf you have any further questions pleases call 1(888) [redacted] or email me at c [redacted] @studentctr.org Sincerely, [redacted] SFRC - Executive Director
June 19, RevDex.com (Revdex.com) of San Diego Ms [redacted] Viewridge Ave Suite San Diego, CA RE: Complaint ID: [redacted] – Ms [redacted] *** Dear Ms [redacted] : I would like to notify the Revdex.com (Revdex.com) of San Diego that Ms [redacted] is misrepresenting the truth and the facts in this caseFor the record, the SFRC processing division received [redacted] L***’ SFRC form in March of 2015; we processed it and sent a comprehensive SFRC package to: [redacted] L*** [redacted] RD [redacted] , OH *** Ms [redacted] fails to report that we did send a comprehensive SFRC package to [redacted] L***Nonetheless, if Ms [redacted] was not satisfied with the SFRC comprehensive package, all she had to do was to notify us and send a copy of her cancelled check and we would have been happy to send her a full refund check within ten business days Before transferring all calls, we clearly state on our nationwide toll free number outgoing message that clients need to leave their contact information with our live local message call center operator and an official SFRC reprehensive will call them back promptly However, Ms [redacted] entirely ignored our initial outgoing message instruction and verbally harassed our live message call center operators (that is why we were forced to end calls with her) We demand Ms [redacted] to immediately cease and desist her verbal harassment to our message call center operators and submit a written apology to our organizationOnce our demands are amply fulfilled, we will show our good faith and will demonstrate our outstanding customer service and we will start her refund process To be clear, we will demand the following: A written apology for harassing our message call center operators Send a copy of her cleared check (front and back) from her bank or some sort of proof of payment to SFRC and we will send your full refund within business days Send certified mail to: SFRC - Refund DepartmentGovernor Drive Suite 144San Diego, CA 92122-Or She may send an email with a PDF file of the cleared check image to: [redacted] @studentctr.org Ms [redacted] , please remove this fictitious complaint from our Revdex.com recordIf you have any further questions pleases call 1(888) 730-or email me at c [redacted] @studentctr.org Sincerely, [redacted] SFRC - Executive Director
I believe this may be a scam SFRC states that if student does not receive any financial aid from their selected financial aid programs, you may request a full refund After the waiting period, I sent my request via email as instructed by SFRC and within two hours, received a response from SFRC that they have "ceased and suspended all of its 2016-operations" BEWARE!! I realize now that the ad only says you can request a full refund, but it does not say you will receive a refund
April 13, Revdex.com (Revdex.com) of San Diego [redacted] Viewridge Ave Suite San Diego, CA RE: Complaint ID: [redacted] – Ms [redacted] Dear Ms [redacted] : Once again, I would like to formally notify the RevDex.com (Revdex.com) of San Diego that Ms [redacted] is making very serious defamatory and libelous statement against the Student Financial Resource Center (SFRC) organization and she has filed a fictitious Revdex.com complaint We downright utterly disagree with Ms [redacted] ’s subjective opinion and remarkably inaccurate information about SFRC organization, please be advised that we do not take these allegations lightly and our legal team is prepared to take the appropriate legal proceedings to preserve and protect its interests We demand Ms [redacted] to immediately cease and desist her defamatory and libelous statement against us and submit a written apology to our organizationOnce our demands are amply fulfilled, we will show our good faith and will demonstrate our outstanding customer service and will start her refund process To be clear, we demand the following: A written apology for making defamatory and libelous statement against us Mail (must be certified) or Email a copy of her cleared check (front and back) from her bank or some sort of proof of payment to SFRC and we will send your full refund within business days Send certified mail to: SFRC - Refund Department [redacted] Or She may send an email with a PDF file of the cleared check image to: [redacted] Ms [redacted] , please remove this fictitious complaint from our Revdex.com recordIf you have any further questions pleases call [redacted] or email me at [redacted] Sincerely, [redacted] SFRC - Executive Director
August 21, Better Business Bureau (Revdex.com) of San Diego Ms [redacted] Viewridge Ave Suite San Diego, CA RE: Revdex.com Complaint ID: [redacted] – Ms*** [redacted] Dear Ms [redacted] : I would like to notify the Better Business Bureau (Revdex.com) of San Diego that Ms [redacted] is misrepresenting the truth and the facts in this case and she has filed a fictitious complaintFor the record, Ms [redacted] is making the following allegations: Allegation #1: SFRC offered to help with FAFSA This is not trueSFRC has nothing to do with FAFSA, we have no idea where Ms [redacted] acquired this information SFRC is an independent organization devoted to helping students apply for and receive the best available free merit and need-based financial aidSFRC conducts extensive searches to match each student's qualifications and background to key federal, state, local, and private financial aid programs that are both merit and need-basedSFRC provides students with a comprehensive SFRC financial aid guidebook that explains all of the basics of financial aid and offers valuable tips, practical strategies, and clear guidelines for applying to SFRC’s specifically selected free merit and need-based financial aid programs Allegation #2: We never heard from SFRC This is absolutely not trueThe SFRC processing division received [redacted] ’s SFRC form in July of 2015; we processed it and sent a comprehensive SFRC financial aid package to: [redacted] L [redacted] [redacted] AVENUE [redacted] , IL [redacted] Student Profile Number (SPN): [redacted] Allegation #3: SFRC failed to provide a refund This is not trueMs [redacted] called our message call center several times and she was informed to send an email with proof of payment to usHowever, we never received an email from her until August 14, 2015, after she had already filed a Revdex.com complaint Ms [redacted] claimed that her husband (Mr [redacted] ) NOT HER, had sent three emails to us and we never respondedAgain, this is absolutely not trueWe believe Mr [redacted] was sending emails to the wrong email address box and Ms [redacted] kept on blaming and criticizing us for not responding to their emails Allegation #4: SFRC is unprofessional rund This is not trueMs [redacted] called our message call center several times and she verbally harassed our live message call center operators (that is why we were forced to end the calls with her) We utterly disagree with Ms [redacted] ’s subjective opinion and inaccurate information about SFRC organization, please be advised that we do not take these allegations lightly and our legal team is prepared to take the appropriate legal proceedings to preserve and protect its interests We demand Ms [redacted] to immediately cease and desist her defamatory and libelous statement against us and submit a written apology to our organizationOnce our demands are amply fulfilled, we will show our good faith and will demonstrate our outstanding customer service and will start her refund process To be clear, we will demand the following: A written apology for making defamatory and libelous statement against us and harassing our message call center operators.Send a copy of her cleared check (front and back) from her bank or some sort of proof of payment to SFRC and we will send your full refund within business days (Already Completed by Ms [redacted] ) Ms [redacted] , please remove this fictitious complaint from our Revdex.com recordIf you have any further questions pleases call 1(888) [redacted] or email me at c [redacted] @studentctr.org Sincerely, [redacted] SFRC - Executive Director
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I want a full refund of my $ dollar check that was processed, I have tried to contact the company and a automated machine answers as is stated in my original compliantI will not apologize for making a true statement in regards to this matter I feel like they are misguiding people and they should be the ones apologizing.I am a student working jobs and I will be starting school this upcoming fall, I need that money back to use it for something useful such as my school deposit or towards the books I will needI need all my money that I worked hard forI have been applying very hard and will continue to find real scholarships that are willing to help me with school fees.] Regards, [redacted]
Hello! Today I asked Student Financial Resource Center for my refund as they wanted the cancelled check sent to them(Which I have done).They emailed back saying they wanted a apology letter for harassing their call center(Which is not true - both times I called and spoke to the call center - we were polite to one another) And they want me to lie and say that they were never rude to me or that they didn't scam me.I would of never contacted you for help if this didn't happenI feel as if they want their name cleared and then still won't refund me.Can you please help me and guide me to handle this properly.Thank you - [redacted] Sent from my iPad
June 16, Better Business Bureau (Revdex.com) of San Diego Ms [redacted] Viewridge Ave Suite San Diego, CA RE: Complaint ID: [redacted] - Mrs [redacted] A [redacted] Dear Ms [redacted] : I would like to notify the Revdex.com (Revdex.com) of San Diego that Mrs [redacted] is misrepresenting the truth and the facts in this caseIn order to notify our clients when to expect to hear back from us, we have published the following information on our Letter, Form and website: “Once your refundable processing fee is endorsed, the SFRC Processing Division will require approximately four to six (4-6) weeks to process your certified Student Aid Profile Form (SAPF)For more information, please visit the SFRC website (http://www.studentctr.org), under the “Target Delivery Dates” link, to determine your package’s target delivery date.” According to Mrs [redacted] , we cashed her check on May 27, and she filed a complaint on June 12, (days later)As you can obviously see, she did not allow us the 4-weeks required after cashing her check to process her Form and mail an SFRC package Mrs [redacted] is also complaining that she cannot clearly read our endorsement on the back of her checkWe stamp all checks with our standard bank information and that’s how we collect paymentsMrs [redacted] bank obviously knows where and to what bank account her check was deposited toThis seems like a bank issue, we are not responsible or liable for banks photo and imaging quality We utterly disagree with Mrs [redacted] ’s subjective opinion and inaccurate information about SFRC organizationAs requested, we will delete Mrs [redacted] ’s daughter information from our computer system and will destroy her original Form Ms [redacted] , please remove this fictitious complaint from our Revdex.com recordIf you have any further questions pleases call 1(888) [redacted] or email me at c [redacted] @studentctr.org Sincerely, [redacted] SFRC - Executive Director
June 19, RevDex.com (Revdex.com) of San Diego Ms [redacted] Viewridge Ave Suite San Diego, CA RE: Complaint ID: [redacted] – Ms [redacted] *** Dear Ms [redacted] : I would like to notify the Revdex.com (Revdex.com) of San Diego that Ms [redacted] is misrepresenting the truth and the facts in this caseFor the record, the SFRC processing division received [redacted] L***’ SFRC form in March of 2015; we processed it and sent a comprehensive SFRC package to: [redacted] L*** [redacted] RD [redacted] , OH *** Ms [redacted] fails to report that we did send a comprehensive SFRC package to [redacted] L***Nonetheless, if Ms [redacted] was not satisfied with the SFRC comprehensive package, all she had to do was to notify us and send a copy of her cancelled check and we would have been happy to send her a full refund check within ten business days Before transferring all calls, we clearly state on our nationwide toll free number outgoing message that clients need to leave their contact information with our live local message call center operator and an official SFRC reprehensive will call them back promptly However, Ms [redacted] entirely ignored our initial outgoing message instruction and verbally harassed our live message call center operators (that is why we were forced to end calls with her) We demand Ms [redacted] to immediately cease and desist her verbal harassment to our message call center operators and submit a written apology to our organizationOnce our demands are amply fulfilled, we will show our good faith and will demonstrate our outstanding customer service and we will start her refund process To be clear, we will demand the following: A written apology for harassing our message call center operators Send a copy of her cleared check (front and back) from her bank or some sort of proof of payment to SFRC and we will send your full refund within business days Send certified mail to: SFRC - Refund DepartmentGovernor Drive Suite 144San Diego, CA 92122-Or She may send an email with a PDF file of the cleared check image to: [redacted] @studentctr.org Ms [redacted] , please remove this fictitious complaint from our Revdex.com recordIf you have any further questions pleases call 1(888) 730-or email me at c [redacted] @studentctr.org Sincerely, [redacted] SFRC - Executive Director
I believe this may be a scam SFRC states that if student does not receive any financial aid from their selected financial aid programs, you may request a full refund After the waiting period, I sent my request via email as instructed by SFRC and within two hours, received a response from SFRC that they have "ceased and suspended all of its 2016-operations" BEWARE!! I realize now that the ad only says you can request a full refund, but it does not say you will receive a refund
April 13, Revdex.com (Revdex.com) of San Diego [redacted] Viewridge Ave Suite San Diego, CA RE: Complaint ID: [redacted] – Ms [redacted] Dear Ms [redacted] : Once again, I would like to formally notify the RevDex.com (Revdex.com) of San Diego that Ms [redacted] is making very serious defamatory and libelous statement against the Student Financial Resource Center (SFRC) organization and she has filed a fictitious Revdex.com complaint We downright utterly disagree with Ms [redacted] ’s subjective opinion and remarkably inaccurate information about SFRC organization, please be advised that we do not take these allegations lightly and our legal team is prepared to take the appropriate legal proceedings to preserve and protect its interests We demand Ms [redacted] to immediately cease and desist her defamatory and libelous statement against us and submit a written apology to our organizationOnce our demands are amply fulfilled, we will show our good faith and will demonstrate our outstanding customer service and will start her refund process To be clear, we demand the following: A written apology for making defamatory and libelous statement against us Mail (must be certified) or Email a copy of her cleared check (front and back) from her bank or some sort of proof of payment to SFRC and we will send your full refund within business days Send certified mail to: SFRC - Refund Department [redacted] Or She may send an email with a PDF file of the cleared check image to: [redacted] Ms [redacted] , please remove this fictitious complaint from our Revdex.com recordIf you have any further questions pleases call [redacted] or email me at [redacted] Sincerely, [redacted] SFRC - Executive Director