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Global Floor Designs

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The [redacted] which rites the laws in California has ruled that this project is well within industry guidelines for the state of California. This case has been settled by [redacted]. Which the client knows this and has a copy of there report.  To whom it may concern, My team and I have...

reviewed this online post regarding our company's integrity and workmanship of our finish product placements. We usually ignore such vindictive ignorance. It does not serve a useful purpose and we as a company have to perform our business with the consumer satisfaction in mind. Our company has always felt our initial stance should be the "customer is always right" reasonable or not. The most important feature of our business is an endeavor to have an ongoing improvement in customer satisfaction, regardless what that takes. In addition my partner has been in the flooring industry professionally for over 50 successful years. He has removed/demo and installed over 5,000,000 sq ft of floor media. He is highly respected by the entire Sacramento community for his steadfast position on quality. This man has been my mentor for years before we joined forces as the  Global Floor Designs team. The reason we teamed was that we share the same focus on providing durable and beautiful finish products for our customers at the most affordable price.   We are determined to keep our reputation untarnished by wrongful accusations from disgruntled, and/or ignorant customers. We wish to clarify your statements, which have caused harm to our companies reputation. First of all, your project was completed well within what is considered industry standards. Second, the extra 5 trips to your residence was in attempt to create a table top perfection to your project so that when you are on your knees with your white gloves, you could feel satisfied. Then, from that point on, we allowed you a payment schedule on the remaining balance of ($4,000.00) because you ran out of money. When we asked for the first installment payment you balked, and started redefining perfection. At that point, you called in individuals that would benefit from their bad report, which is illegal to do so. I called in [redacted] who educated you on the proper method of inspecting a finished floor and tolerance levels. You did not like what you heard, so you involved the ([redacted]), California State License Board. Their "Industry Experts" also have written a report and have exonerated our performance. to be within "Industry Standards". The only option left for you to do, is to pay the remaining balance of your contract cost, in full, with interest.  If you fail to to do this,  we will file a lien on your home. In addition, we considered this attempt to harm our reputation as a malicious action because we have documentation that proves our position and will challenge your slanderous accusations in court. If we do not receive our tardy/overdue payment before 12/31/16 we will file suit for slander, breach of contract, and all court costs. The smartest thing you can do is remove the online attacks and pay your balance in full. Sincerely, [redacted] Global Floor Designs

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Address: 4816 Canfield Dr., Shingle Springs, California, United States, 95682

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