Final Consumer Response / [redacted] (2000, 6, 2016/05/16) */ Today, I received an email from the graphics department with a proof ad and an offer to increase the size of the ad at no additional charge and that I was responsible for the invoice; If I wanted to cancel, that it had to be done by calling, that email cancellations were not accepted, I responded stating that I was not responsible for the invoice, nor that I had anything to cancel since I had not confirmed an order, along with other expressions, very shortly after, I received a phone call from ***, the owner of the companyWe had a discussion and I explained to her what my issues were and whyWe agreed that there was a problem, likely with the communications.It is possible that the Sales rep mistook my interest as a yes and the Quality Assurance, who calls only after a sale, assumed that I only wanted information after the fact***, a very pleasant lady, offered to cancel my alleged order or I could have the larger ad at no additonal chargeI declinedI made suggestions to her that would avoid any problems of the likeness with any future customers [redacted] appeared very concerned over my issues and willing to listen and to try to resolve themThis made a good impression on me and I will reconsider doing business with this company in the future providing clarity and information is provided when requested without assuming that the request is an orderI will consider my complaint resolved
Initial Business Response / [redacted] (1000, 5, 2016/09/21) */ Please see all of the provided attachments in reference to Case #XXXXXXXXIf you have any further questions or concerns please contact our office Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/09/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the charges being taken off of our accountA hard lesson was learned with this companyI've informed them to no longer contact us in the future
Dear Revdex.com/Resolution Department, I am responding to complain ID# [redacted] I have reached out to the customer this morning and spoke to the owner in reference to the complaintI offered the customer a full page ad in next years edition as a way to make this rightHe felt he didn't receive his books and that he wasn't paying until he didI explained that my notes show that the shipping department sent books out on both requests to both addresses on fileI let him know that I will personally send his books priority mailHe was very satisfied with the complimentary full page ad, and the fact that I am sending out more booksI also gave the customer my personal info to reach out to me should he ever need further assistance as it is our goal to have 100% customer satisfactionI hope that this is satisfactory to the Revdex.comBelow you will find the email sent to the customer confirming the copies of the [redacted] 3rd Edition publication are shipping, as well as the complimentary full page ad in next years 4th Edition of the [redacted] publicationSincerely, Joanna Alksnis -------- Forwarded Message -------- Subject: [redacted] 3rd Ed - Conway Yellow Cab Date: Tue, Mar 10:02:-From: Global Graphics To: [redacted] @yahoo.com I am writing to let you know that copies of the [redacted] **3rd Edition is on it's way to you, as well as let you know per Joanne Alksnis that you will be featured in next years 4th Edition of the [redacted] publication with a complimentary Full Page AdvertisementThank you again for your participation in our publicationSincerely, [redacted] Graphics Department Global Graphics & Designs Inc Toll Free Number: 1-888-588-Toll Free Fax: 1-888-373- [email protected] www.globalgad.com This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressedIf you have received this email in error please notify the system managerPlease note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the companyFinally, the recipient should check this email and any attachments for the presence of virusesThe company accepts no liability for any damage caused by any virus transmitted by this email
Final Consumer Response / [redacted] (2000, 6, 2016/05/16) */ Today, I received an email from the graphics department with a proof ad and an offer to increase the size of the ad at no additional charge and that I was responsible for the invoice; If I wanted to cancel, that it had to be done by calling, that email cancellations were not accepted, I responded stating that I was not responsible for the invoice, nor that I had anything to cancel since I had not confirmed an order, along with other expressions, very shortly after, I received a phone call from ***, the owner of the companyWe had a discussion and I explained to her what my issues were and whyWe agreed that there was a problem, likely with the communications.It is possible that the Sales rep mistook my interest as a yes and the Quality Assurance, who calls only after a sale, assumed that I only wanted information after the fact***, a very pleasant lady, offered to cancel my alleged order or I could have the larger ad at no additonal chargeI declinedI made suggestions to her that would avoid any problems of the likeness with any future customers [redacted] appeared very concerned over my issues and willing to listen and to try to resolve themThis made a good impression on me and I will reconsider doing business with this company in the future providing clarity and information is provided when requested without assuming that the request is an orderI will consider my complaint resolved
Initial Business Response / [redacted] (1000, 5, 2016/09/21) */ Please see all of the provided attachments in reference to Case #XXXXXXXXIf you have any further questions or concerns please contact our office Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/09/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the charges being taken off of our accountA hard lesson was learned with this companyI've informed them to no longer contact us in the future
Dear Revdex.com/Resolution Department, I am responding to complain ID# [redacted] I have reached out to the customer this morning and spoke to the owner in reference to the complaintI offered the customer a full page ad in next years edition as a way to make this rightHe felt he didn't receive his books and that he wasn't paying until he didI explained that my notes show that the shipping department sent books out on both requests to both addresses on fileI let him know that I will personally send his books priority mailHe was very satisfied with the complimentary full page ad, and the fact that I am sending out more booksI also gave the customer my personal info to reach out to me should he ever need further assistance as it is our goal to have 100% customer satisfactionI hope that this is satisfactory to the Revdex.comBelow you will find the email sent to the customer confirming the copies of the [redacted] 3rd Edition publication are shipping, as well as the complimentary full page ad in next years 4th Edition of the [redacted] publicationSincerely, Joanna Alksnis -------- Forwarded Message -------- Subject: [redacted] 3rd Ed - Conway Yellow Cab Date: Tue, Mar 10:02:-From: Global Graphics To: [redacted] @yahoo.com I am writing to let you know that copies of the [redacted] **3rd Edition is on it's way to you, as well as let you know per Joanne Alksnis that you will be featured in next years 4th Edition of the [redacted] publication with a complimentary Full Page AdvertisementThank you again for your participation in our publicationSincerely, [redacted] Graphics Department Global Graphics & Designs Inc Toll Free Number: 1-888-588-Toll Free Fax: 1-888-373- [email protected] www.globalgad.com This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressedIf you have received this email in error please notify the system managerPlease note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the companyFinally, the recipient should check this email and any attachments for the presence of virusesThe company accepts no liability for any damage caused by any virus transmitted by this email