Global Hawk Insurance

Initial Business Response /* (1000, 5, 2015/05/18) */
Global Hawk Insurance received notice of the loss on April 6, At that time, Global Hawk attempted to contact it's insured trucking company to verify the facts of the loss and confirm coverageGlobal Hawk also attempted to contact the
driver of the truck to ascertain his version of the accidentAdditionally, Global Hawk retained an independent adjuster to determine the damages to the vehicleAs an insurance company, Global Hawk is required to conduct it's due diligence when investigating a claimed loss in order to make sure the facts are as represented by the claimantOnce the due diligence has been completed, the claim can be settledHere, the due diligence was completed and the claim has been paidGlobal Hawk does apologize for any delay in resolving this matter
Initial Consumer Rebuttal /* (3000, 7, 2015/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Both the insured company representative and driver were contacted by GHI within the first weekThe problem is that GHI outsources the claims to other companies who have no vested interest in processing theclaim in a reasonable amount of timeNo amount of money can pay for the opportunities we have lost due to not having a vehicle availoable because of their insured's negligence and their poor proceswses