Global Health and Fitness Tallahassee

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, they say that it will take 7-days to "process" our requestSo again, until all parties get on the same page and agree that our membership is officially cancelled we will not be paying any moneyWe have talked to way too many people and gotten way too many different answers to just send them more money on top of what we have already sentBut, as soon as it is agreed that all is clear and it is "processed" we are more than happy to pay a total of $to have this end Regards, [redacted] (parties include Kinetix and [redacted] )

Hi ***, My name is [redacted] and handle customer service for [redacted] *** First off I definitely apologize for any confusion that has taken place I reviewed your notes and see where you contacted our billing company and honestly they didn't take care of your account correctly I also see that you contacted the location directly and they informed our billing company of the issue which was when your account was closed and the refund set up I take full responsibility for issue and do not wish for you to leave on a bad note Our billing company has sent up the refund for $85.98, but I am going to leave a envelope with $cash for you at our [redacted] because the issue should have never arose I also left you a voicemail with my number if anything further is needed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
2/13/will be business days, please return $as refundThanks

Hi [redacted],I apologize if you feel as though the program info was misleading. Ted Tomlin has been hosting
"">Biggest Loser Challenges with our company for over years. He has always gone by his nickname [redacted] for as long as I have know him. When I spoke with Ted about your cancellation, he informed me that he had received your cancellation notice on 1/30/15. The refund has already been set up and takes 7-days depending upon which bank institution you used to pay. If you need anything else, please contact our Custer Service Manager([redacted]) at ###-###-####.Thank You

Hi [redacted], My name is [redacted] and...

handle customer service for [redacted].  First off I
definitely apologize for any confusion that has taken place.  I reviewed your notes and
see where you contacted our billing company and honestly they didn't take care of your
account correctly.  I also see that you contacted the location directly and they informed
our billing company of the issue which was when your account was closed and the refund
set up.  I take full responsibility for issue and do not wish for you to leave on a bad
note.   Our billing company has sent up the refund for $85.98, but I am going to leave a
envelope with $86.00 cash for you at our [redacted] because the issue
should have never arose.  I also left you a voicemail with my number if anything further
is needed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, they say that it will take 7-10 days to "process" our request. So again, until all parties get on the same page and agree that our membership is officially cancelled we will not be paying any money. We have talked to way too many people and gotten way too many different answers to just send them more money on top of what we have already sent. But, as soon as it is agreed that all is clear and it is "processed" we are more than happy to pay a total of $100 to have this end.
Regards,
[redacted]
 (parties include Kinetix and [redacted])

Both memberships are processing to be deleted once the $50 cancellation fees have been received.