Global International Times

I have reviewed the letter and complaints Mrs [redacted] has submitted to you Please view the attached letter I had sent Mrs [redacted] for an explanation on our standings and response to the concerns she had with the billing and work performed Also please review the original billing invoice as to our journeyman plumber, John's notes Furthermore, I feel Mrand Mrs [redacted] may have been miss guided by [redacted] in regards to standard protocol procedures in plumbing, as he is not a plumber, yet practiced and billed for such plumbing on Mrand Mrs***'s home The City of West Bend's Building Inspection department as of today, 7/8/2016, is going to address [redacted] Lang that he is in violation of Wisconsin State Statute, and re-course will follow *Please see attached.Sincerely, [redacted] Master Plumber AAR Plumbing Stonebridge Circle West Bend, WI (262) 338-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I disagree 100% with their response The clog was very low in the basement, I was shown exactly where it was and saw the pipe We have photos *** wanted to cut through our bedroom closet on the 2nd floor and perform more expensive work When I refer to my trusted contractor, I am discussing not only *** but his team *** is the owner and the person I communicate with for all projects and repairs He has a licensed plumber who did all of the plumbing work I feel that *** should be careful before making accusations that *** is in violation of WI State Statute *** DID tell me that the acid may not work, and if not he would come back and perform the repairs he discussed (which I had no intentions of letting him do without getting a 2nd opinion)He DID NOT tell me that the acid could cause water damage to my kitchen ceiling If he had told me that, I would have had somebody else come out for a 2nd opinion before even doing that I do not understand plumbing, but it did make sense to me that since it took a long time of the water running to reach the tub, that the clog must be very low and far away at the bottom of the basement Please help us find resolution Thank you, *** *** ***
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I have reviewed the letter and complaints Mrs. [redacted] has submitted to you.  Please view the attached letter I had sent Mrs. [redacted] for an explanation on our standings and response to the concerns she had with the billing and work performed.  Also please review the original billing invoice as...

to our journeyman plumber, John's notes.    Furthermore, I feel Mr. and Mrs. [redacted] may have been miss guided by [redacted] in regards to standard protocol procedures in plumbing, as he is not a plumber, yet practiced and billed for such plumbing on Mr. and Mrs. [redacted]'s home.  The City of West Bend's Building Inspection department as of today, 7/8/2016, is going to address [redacted] Lang that he is in violation of Wisconsin State Statute, and re-course will follow.  *Please see attached.Sincerely,[redacted]Master Plumber AAR Plumbing 2185 Stonebridge Circle West Bend, WI 53095 (262) 338-1200

I have reviewed the latest correspondence of the plaintiff.  As explained in my previous letter the said plaintiff had been given all viable options for unclogging/ repairing the old galvanized/ iron piping.  She choose the option of introducing a drain cleaning chemical to try and unclog the sewer.  She opted for this, as explained by my journeyman plumber, because it potentially could of been the most cost effective route of clearing the backup.  Please keep in mind that we are dealing with two separate plumbing issues; one area of the pipe with a blockage, and another area of the pipe being rotted.     The home-owner also had stated to me that she should of had the piping replaced while the drywall was previously down in the kitchen.  She had stated this because when she had the low volume shower (original one) the drains would slowly back up, and then she had the bathroom remodel work done with a high volume shower installed which in turn backed up the drains quicker.   AAR Plumbing can not take ownership of existing rotted piping if we are asked to unclog a drain.  We can take ownership, with warranty on both piping and workmanship, of newly installed drains/ plumbing fixtures by our company.    As for the accusations the plaintiff is referring to; there isn't a separate plumbing permit pulled for the drain piping work and if I may request a copy of the plumbing invoice for the pipe repair work, I'd be proven wrong as to a licensed plumber not doing the repair. Sincerely, [redacted]Master PlumberAAR Plumbing2185 Stonebridge CircleWest Bend, WI 53095(262) 338-1200