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Global Knowledge Training Reviews (9)

Pretty much wire fraud.
BEWARE! If I could give them negative stars I would. I tried them out for Cognos training --which their website says they have quite a bit of. They do not. But, I get to find out only after they have already charged my credit card that they never really did have the training. It's supposed to be a re-direct to the IBM site. But it doesn't work, and they blamed it on IBM. Ok fine, just credit back my card and I'll be on my merry way. After 4 months, and endless e-Mails and calls and promises that the credit will be applied in 24 hours and 48 hours.. and next Monday, etc etc... I still have no credit to my card. I have filed a complaint with the California Attorney General, and have had to go back to my CC in order to dispute the charge, something I should have done on day 2 and literally the only thing I've learned from Global Knowledge for my 720 USD. Stay away from this clown show.

Training course purchased was not delivered to the course description.I recently attended the virtual "UCCXD" course in [redacted] 2014. The course description ([redacted]) show "exclusive" lab content that was supposed to be part of this course.The course was sub-contracted out to another training company which completely skipped this exclusive content. I have made several requests to obtain this "exclusive" content and have been given the run-around.I have been working with [redacted] to locate the materials for the missing labs and she has been unable to produce them in over a month now.Desired SettlementI was offered to retake the class for free, but my schedule does not permit me to take off another week to attend the class again likely for some time. I would like to receive the content of the six exclusive labs or a voucher to take this class in person (not virtual) in the next 12 months.

Failure to deliver practice test. It was confirmed before taking the class that such material would be given. I took a class almost 2 weeks ago and have been in contact with employees. However during this time not has been produced and I have been getting the run around. I find the customer server very poor and wonder If I made the right choice.Desired SettlementEither the practice test (which is highly prefered - 550 and not the 5.1 version)or some sort of item/voucher to make up for the trouble. More info received from the consumer 2014-05-15This has been resolved.

Terrible experienceI enrolled in a class and the first instructor I had indicated that he was not going to cover all of the material that he was supposed to cover. I filed a complaint and was reenrolled. The second remote class had nothing but audio problems. The instructor stopped communicating with me. Their other instructor indicated that the remote software they used has been having problems. It was very difficult to follow along and get anything out of the course.Desired SettlementThey cancelled my enrollment and I have requested a refund be made back to my HP Educational Services account. Business Response Upon reaching out to the customer to let him know that we do not take these matters lightly he informed us that Global Knowledge had already rectified the situation. We want to ensure that his next experience taking one of our classes is a much better one. Consumer Response The enrollment was cancelled at Global Knowledge. I am waiting for HP to process the refund now. Final Consumer Response Final Business Response After researching this issue further we were able to uncover that we offered to provide any materials that would help the customer (recordings, screen shots, etc.). We take this seriously and want to do whatever can be done to ensure a successful delivery for all students in the class. In addition we did address the concerns with our technical team and the instructor. Since the customer purchased the class through HP the refund request has to be issued by them. We have been informed by HP that they are working hard to turn the refund process around as quickly as possible. If there is additional information that we can provide the customer we are happy to do so.

Made a mistake purchased wrong E-Class. Called Global Knowledge to switch classes, GK refused to change class or provide refund for 3500I purchased a [redacted]. Once receiving material it was realized the class was not what I needed. Called GK the next day to see if I could get the class changed. IT took two weeks for some one to respond back just to tell me that the class cant be changed and I cant get a refund. So in other words I purchased a class that I do not need and GK will do nothing to change! My advise to anyone that purchases anything from this company. Read the fine print careful and whatever you do,do not make the mistake of purchasing the wrong class. If you purchase the wrong class GK will do NOTHING to help your resolve your issue! Do not by from this company. IT would be a waste of time and moneyDesired SettlementI am either requesting a refund or request class be changed. I am sure I am not the only person who has purchased a class in error and was not able to change the class or get a refund. I will be taking this issue further in legal actionBusiness Response I have addressed Mr. [redacted] concerns. He will be utilizing the training that he purchased. I was able to walk him through some steps in order for him to get the information that he needed.Please let me know if you need anything further.Thank you[redacted]Director, North America Customer & Sales Support [redacted]T (919) [redacted]F (919) [redacted] Global Knowledge[redacted]

Global Knowledge Online Class registration confirmation wasn't received until 43 days after Online content was available, causing less time for class.Sales rep:[redacted]Training Advisor:[redacted]Global Knowledge IT/PM/Business Skills Training, Consulting & Learning Management Solutions ph: [redacted] fax: [redacted]Saled rep supervisor:[redacted]Manager, South Central US Global Knowledge[redacted]P: (919) [redacted]F: (919) [redacted]Training class: CCNA SECURITY E-CAMPconfirmation number:[redacted]I purchased a 12 month training class from Global Knowledge using [redacted]. The class started on 11/20/2014 but I didn't receive a confirmation that the training had started. I followed up with my Global Knowledge sales rep on 1/2/2015 who told me the training has already started and sent me the info to access it 43 days later. I have been trying to work with [redacted] and [redacted] to extend the class to compensate for the unavailability between the time the training started and the time I received the information to be able to log into the training, but have been unsuccessful.Desired SettlementA 43 day extension to the online training class so I can finish it.Business Response Contact Name and Title:[redacted]Contact Phone: [redacted]Contact Email: [redacted]We followed up with ** to find out more about what he was unable to complete in the amount of time originally given. We have extended an additional 12 months to allow him more time to review all of the training material and prepare for the exam. ** was pleased with this resolution and agreed he would follow back up with us if he experienced any issues along the way. Consumer Response Hello,I was contacted by the Global Knowledge Director, North America Customer & Sales Support and she resolved this issue for me.This Revdex.com can be marked resolved.Thanks![redacted]

Global Knowledge cancelled a class I had paid for in 2012, and then refused to issue a refund. They now claim my credit has gone to 'breakage'.Problem Date: April 29, 2014Purchase Date: June 11, 2012Course: [redacted]Reference #: [redacted]Training Advisor: [redacted]Payment Amount: $1689.35Payment Method: [redacted]Global Knowledge repeatedly cancelled a class I had enrolled in, and then eventually told me that it was no longer offered. They suggested other class, and I asked for either a refund or to keep it as credit on my account until I found a class I wished to take. They did warn me that they could not keep it forever, at which point I requested a refund. To that, they said they would keep the credit for as long as possible. I recently found a course I wish to enroll in, and have been told my (new) representative AND her manager that credit kept on an account for more than one year cannot be recovered from the Accounting department.Desired SettlementI would previously have settled for credit at the original value being used towards my chosen class, but now I would like either a full refund or registration in a class of my choice.More info received from the consumer 2014-05-23Global knowledge has offered to allow the use of the credit on my account.I accept this solution.

Training Specialist continuously and consistently neglected multiple communication attempts with false statements to reach back to resolve issues.With registration of a courses with [redacted] $500 gift card promotion eligibility, myself and a coworker had never received the promotion eligibility e-mail as stated in their terms and conditions of the promotion. That's fine, no big deal since I only saw the promotion as an incentive value.I initially communicated with Senior Training Specialist [redacted] to inquire about registration mishap where Global Knowledge registered me for a class that was already full. I eventually got into the class, and while I was in contact with the [redacted], I inquired her about the promotion. She told me that I should be hearing from her about it after the payment goes through. Me and my coworker both attended our classes, which was a requirement for the promotion eligibility, but still no news. So I called the Training Specialist, and she had told me that the Specialist would get back to me. No response. I called back and this time with another Training Specialist, and he told me they will call back as soon as they have more information. This ordeal repeated multiple times by phone and mail, with same results.What upsets me the most is their tremendous lack of communication, and false promises. No business should ever present themselves in such way, let alone from a nation-wide training company.Course Title: [redacted]Course Date: December 01 - December 05, 2014Course Location: Global Knowledge Training Center New YorkConfirmation Number:[redacted]Course Title:[redacted] ([redacted])Course Date: November 17 - November 21, 2014Course Location: Global Knowledge Training Center New YorkConfirmation Number:[redacted]Desired SettlementI would like to at least receive a single response from your end to resolve this issue. The lack of communication hurts any business, even yours.Business Response Contact Name and Title: [redacted] Sr ManagerContact Phone: [redacted]Contact Email: [redacted]We have researched the issue that was reported and extended the promotion to both of the enrollments that the customer is referring to. We apologize for the miscommunication and will address it to prevent future confusion for the customer.

Their Sales Representatives did not disclose the conditions of their sales promotion and disqualified me when registering for the course.After looking around for training providers to take the [redacted] 6.0 class with, I decided on Global Knowledge because of the convenience of their online classes as well as their [redacted]. When I contacted them on April 2, 2015, I was redirected to one of their sales reps [redacted], one of three reps I had to deal with because one or the other would be always be unavailable/off. When I asked for a quote, they had automatically emailed me with an included discount for [redacted] account holders. When I told them I didn't have a [redacted] account, they recommended I create one so that I could get a discount.After discussing the registration with all three reps, not one of them informed me that I would be disqualifying myself from their main sales promotion.It wasn't until two weeks (May11, 2015) after the end of my course, when I followed up with Mr. [redacted], asking why I didn't receive any further instructions on the promo did they tell me that I cannot receive it because of the [redacted] discount.The experience has been quite distressing as the class itself was not a satisfying experience, for example, the student labs were not functioning properly and therefore a significant amount of time was sunk into troubleshooting the issues. I admit their course offering was brand new and systems can go wrong but with the time constraint that we had, to finish the labs on time was not easily doable; at best it was rushed. This was made even worse because our access to the labs were terminated on the last day of class, therefore not offering the student any opportunity to practice. In addition, the onus is on the training provider to prepare for their classes before offering to the public.After explaining to Mr. [redacted] that no one had informed me appropriately, he said he would ask the "higher ups" and get back to me mid week. He got back to me the next week telling me basically the exact same thing, that I don't qualify for their promo with the [redacted] discount.He also added that the next time I register with them, I should put in the actual price and then add the promo. He overlooked the fact that they are the ones who registered me the first time.It would be difficult for me to recommend them to my IT Director after this experience.Invoice date: April 2, 2015Invoice #: [redacted]Purcahse method: Credit CardPurchase date: April 15, 2015Order #: [redacted]Payment Amount: $3,565.54Desired SettlementI would like the company to make good on their promotion as advertised. I would also really appreciate extended access to the student labs so that I could get the promised benefits the class was supposed to offer.Business Response Contact Name and Title: [redacted], DirectorContact Phone: [redacted]Contact Email: [redacted]We have reached out to the customer and extended the promotion to them based on the recent misunderstanding of our promotional terms and conditions.

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Description: Computer Training Classes

Address: 9000 Regency Parkway, Suite 400, Cary, North Carolina, United States, 27518-8518

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