Global Media Solutions, LLC

***, In response to GMS not providing the services for which you paid for; an online ad that you never received an update or status on Your [redacted] Ad was purchased on 7/18/Your Ad was built and went live on [redacted] 7/20/On 7/26/our Customer Service Department sent a welcome email with previews of how your [redacted] Ads will look with a keyword list attached to the email We reached out to you via email numerous times providing you with actual detailed [redacted] s on how your ad performs on a daily basisI see that from July 20th, - Sept 17th that your Ad was clicked on times and appeared on [redacted] over 2,times based on the keywords we attached to your [redacted] The Global Media Solutions Team would like to apologize that we were not able to meet your needs

Complaint: [redacted] I am rejecting this response because once again they have not responded to the basic complaintI could not be told how to find the ad online! I was responded to on July 18th, 21st & 22ndI was never contacted after that with any updates or performance UNTIL I complained that the ad was still not liveThis was on September 6th at which time I was sent images via email of search results and statistics At no time was I able to pull results for myself and was NEVER told how to find the ad onlineMy impression is that it was not there.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I contacted the [redacted] and they resolved this depute, these people are to have no further contact with me or further try to ruin my creditI can not believe that they are still harassing me this has gone on for years, I will be in contact with the [redacted] concerning this matter.They also received a letter from my attorney and it is settled Sincerely, [redacted]

I am writing to respond to the above referenced complaint lodged with the BetterBusiness Bureau.On October 22, you signed a contract with Global Media Solutions, LLC for daysof advertising serviceGlobal Media works with [redacted] as a certified [redacted] Partner.A copy of the agreement you signed can be viewed at:http://globalmediasolutions.com/a/jszh?m=billingThe agreement contained the full terms and obligations of the agreement andrequested that you review and approve the agreement for services by electronicsignature which you executed.On October 23, 2015, you sent an e-mail requesting to cancel your serviceOn October26, 2016, you sent a conflicting e-mail requesting to proceed with the advertisingservice.Global Media customer service attempted to reconcile the conflicting messages andsent you an e-mail on October 27, informing you that it had resolved this conflictby releasing you from the final two months of your month obligation with no furtherbillingYour account was subsequently cancelledYou were charged a set up fee of$for the work that had already been performed to get your advertisement up andrunning and as per the terms of the agreement and one month of advertising at$Subsequently the billing to your credit card was rejected as a charge back.The remaining balance was sent to a collections agency You electronically signed an agreement clearly committing yourself to a day term.All the terms of the agreement were contained in the Approval of Services documentwhich requested your review and approval for electronic signature which was signedon October 22, You sent an e-mail the day after signing the agreement requestingcancellation of your service, but then rescinded that cancellation three days later.You are a sophisticated business owner who entered into a commercial contract onbehalf of your businessIt is your duty to read contracts in their entirety before signingthemFailure to do so does not relinquish you from the costs incurred due to the termsand conditions of the contract.Global Media Solutions strives to provide great customer service to their merchants.We regret you were unhappy with the service you receivedPlease bring your accountcurrent so we can bring our business relationship to an amicable resolution

Global Media Solutions grounds itself on honest business practices and trains its representatives to not overpraise on its servicesThus, GMS avoids the pitfalls of intentional and innocent misrepresentationOn the other hand, GMS does offer its prospective customers statistical information regarding past customer’ successAlso, an estimate is offered to provide a prospective customer with an idea of what GMS’s services could do for the customers businessHere, GMS did just thatGMS provided an estimate - not guaranty - of the effectiveness of GMS servicesIf Mr [redacted] perceived this notion mistakenly, it is unfortunate; nevertheless, GMS should not be penalized for making a good faith sales effort to potential customers Further, the complaint alleges that Mr [redacted] never received status updates or customer service from GMS This allegation has no merit as GMS Customer Service department responded to Mr [redacted] on numerous occasionsGMS keeps records of emails and phone calls between its clients in order to deliver great customer service GMS recognizes there was some miscommunication between themselves and Mr***, however; GMS made genuine efforts to remedy the situationGMS attempted to mend his concerns and frustrations by offering refunds and free servicesMr [redacted] denied any resolution

This Account was not refunded due to cancellation process issuesThe correct way to cancel any contract with Global Media Solutions is an Email sent to [email protected] as per the contract signed by each customer at point of saleThe process is hassle free and explained thoroughly to each customerOn a number of occasions do customers run our service for a number of months and then request a refundThis is an issue that makes for a very strict policy when it comes to how we allow the actual cancellation of the agreement In this particular case the customer called "someone" to who the name he could not remember and requested to cancelThat is not an allowable cancellation requestHere at Global Media we are very open to discussions and willing to listen but with out a name of who MrEnglish spoke to we could not verify the request The customer was enrolled when we were Wholesale Internet Solutions and went through a Name changeThe name as to which was showing on his Statements did change but that is unrelated to the issue and the customer did receive an email to prompt the change

Global Media Solutions, a Google certified partner, regrets that you do not have total satisfaction with our company On October 23, you digitally signed an agreement for our services after being asked to review and approve the proposal with all terms of the agreement disclosed and included for your review A follow up welcome e-mail was sent the same day On October 26, you sent us additional information to be included in the building of your websiteSubsequently that day, you sent an e-mail expressing a desire to cancel your orderAt 5:pm that same day an e-mail was sent to you explaining that the agreement you entered into was not refundable as per the terms of that agreement and we sent you a link to the agreement you signed: "Your order for the website is non-refundable and we have begun work on the site using a page HTML template per the terms of your signed agreementYour content provided will be used to generate a website preview within the next 10-days." The work you contracted us to do was to create a web site for you We also discussed the option of you cancelling the recurring hosting fee and offered to send you all the website fees, once you had a chance to preview it and respond Then you could opt to host your own web page or make some other arrangement We stated that it would take us from to days to complete the process to provide a preview with the additional files you had provided We asked you to advise and confirm whether you would like to cancel the web hosting componentSubsequently, you were billed for the set up fee of $and $for the web site build as per the contract you signed You were not charged for web hosting Here is a copy of the agreement you signed with all terms clearly set out As a sophisticated merchant who signed a commercial contract on behalf of your company it is your responsibility to read the terms of that contract Your failure to do so does not absolve you of costs incurred as a result of the terms of that agreement Global Media incurred costs in doing the work involved in setting up your web site design As a company who only thrives due to it's customer satisfaction, we again regret your dissatisfaction with our efforts We feel that we have been diligent in trying to accommodate your needs and our ultimate goal would be to have you return as a valued customer Sincerely, Global Medial Solutions

Complaint: [redacted] I am rejecting this response because most of it is lies and if they can provide proof otherwise they should be required to do so My complaint is NOT with the effectiveness of GMS servicesIt is NOT that we didn't receive leads, clients or even an increased online impressionMy complaint is simply that GMS didn't provide the services for which we paidWe paid for an online ad yet they could never tell me how to see my ad onlineIf I cannot find it why would I assume it was ever there much less if anyone ever saw itThe effectiveness was never brought into question I never receive an update or status, as I was told I would, until I questioned the lack of services and complained directly to GMS customer serviceGMS did respond to my complaints via email with service updates as referenced in my complaint Furthermore, GMS never offered any concessions, free services or a refundTHIS IS A BOLD FACED LIE! This response is a perfect example that GMS didn't even thoroughly read my complaint and research the problem before issuing a boilerplate responseIf they do provide this level of service to others it was not extended to me at any point.Sincerely, [redacted] ***

Global Media Solutions grounds itself on honest business practices and trains its representatives to not overpraise on its servicesThus, GMS avoids the pitfalls of intentional and innocent misrepresentationOn the other hand, GMS does offer its prospective customers statistical information
regarding past customer’ successAlso, an estimate is offered to provide a prospective customer with an idea of what GMS’s services could do for the customers businessHere, GMS did just thatGMS provided an estimate - not guaranty - of the effectiveness of GMS servicesIf Mr*** perceived this notion mistakenly, it is unfortunate; nevertheless, GMS should not be penalized for making a good faith sales effort to potential customers
Further, the complaint alleges that Mr*** never received status updates or customer service from GMS. This allegation has no merit as GMS Customer Service department responded to Mr*** on numerous occasionsGMS keeps records of emails and phone calls between its clients in order to deliver great customer service. GMS recognizes there was some miscommunication between themselves and Mr***, however; GMS made genuine efforts to remedy the situationGMS attempted to mend his concerns and frustrations by offering refunds and free servicesMr*** denied any resolution

Complaint: ***I am rejecting this response because:
Global Media Solutions defrauded me if $1,They took my money and did not provide the promised avertisingThey also would not accept phone calls once they defrauded me and made no attempts to resolve the disputeThey are a predatory company and are specifically set up to defraud their customers.
Sincerely,*** ***

Global Media Solutions diligently strives to provide outstanding quality customer service to its clientsIn some cases there are customers who will be unsatisfied with the business’s practices, product/service, or customer interactionIn this case GMS provided a service and the customer did not feel that GMS followed through. GMS did follow through on our service however the customer charged back and did not want to pay for the service that GMS provided. The customer then made an attempt to let us know that they did not want further correspondence with us. We respectfully put her on a do not call list and stopped all form of contact with her

As a modest business enterprise, Global Media Solutions diligently strives to provide a quality service and products to its customers. As in every business, there are always those who will be unsatisfied with the business’s practices, product/service, or customer interaction. GMS provided in its...

contract all the material terms that obligates each party to perform. GMS also provided the service and products that this customer claims to not have received. Every customer has the duty to read the terms, and if he or she does not, the knowledge of those terms are imputed on them regardless.  GMS did not breach the contract and provided a great product to the best of our ability to the merchant and would like to see a mutually beneficial resolution to this situation.  We can offer the client a new website if they are still unsatisfied and have made an attempt to offer them this.  We can not offer a refund for something that we provided.  If they are unhappy we hope that we can reach an agreement so that they will be satisfied.

Complaint: [redacted]I am rejecting this response because: I contacted the [redacted] and they resolved this depute, these people are to have no further contact with me or further try to ruin my credit. I can not believe that they are still harassing me this has gone on for years, I will be in contact with the [redacted] concerning this matter.They also received a letter from my attorney and it is settled.
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because most of it is lies and if they can provide proof otherwise they should be required to do so.
My complaint is NOT with the effectiveness of GMS services. It is NOT that we didn't receive leads, clients or even an increased online impression. My complaint is simply that GMS didn't provide the services for which we paid. We paid for an online ad yet they could never tell me how to see my ad online. If I cannot find it why would I assume it was ever there much less if anyone ever saw it. The effectiveness was never brought into question.
I never receive an update or status, as I was told I would, until I questioned the lack of services and complained directly to GMS customer service. GMS did respond to my complaints via email with service updates as referenced in my complaint.
Furthermore, GMS never offered any concessions, free services or a refund. THIS IS A BOLD FACED LIE!
This response is a perfect example that GMS didn't even thoroughly read my complaint and research the problem before issuing a boilerplate response. If they do provide this level of service to others it was not extended to me at any point.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because once again they have not responded to the basic complaint. I could not be told how to find the ad online!
 
I was responded to on July 18th, 21st & 22nd. I was never contacted after that with any updates or performance UNTIL I complained that the ad was still not live. This was on September 6th at which time I was sent images via email of search results and statistics.
At no time was I able to pull results for myself and was NEVER told how to find the ad online. My impression is that it was not there.Sincerely,[redacted]

This Account was not refunded due to cancellation process issues. The correct way to cancel any contract with Global Media Solutions is an Email sent to [email protected] as per the contract signed by each customer at point of sale. The process is hassle free and explained...

thoroughly to each customer. On a number of occasions do customers run our service for a number of months and then request a refund. This is an issue that makes for a very strict policy when it comes to how we allow the actual cancellation of the agreement. 
In this particular case the customer called "someone" to who the name he could not remember and requested to cancel. That is not an allowable cancellation request. Here at Global Media we are very open to discussions and willing to listen but with out a name of who Mr. English spoke to we could not verify the request. 
The customer was enrolled when we were Wholesale Internet Solutions and went through a Name change. The name as to which was showing on his Statements did change but that is unrelated to the issue and the customer did receive an email to prompt the change.

Global Media Solutions grounds itself on honest business practices and trains its representatives to not overpraise on its services. Thus, GMS avoids the pitfalls of intentional and innocent misrepresentation. On the other hand, GMS does offer its prospective customers statistical information...

regarding past customer’ success. Also, an estimate is offered to provide a prospective customer with an idea of what GMS’s services could do for the customers business. Here, GMS did just that. GMS provided an estimate - not guaranty - of the effectiveness of GMS services. If Mr. [redacted] perceived this notion mistakenly, it is unfortunate; nevertheless, GMS should not be penalized for making a good faith sales effort to potential customers. 
 
Further, the complaint alleges that Mr. [redacted] never received status updates or customer service from GMS.  This allegation has no merit as GMS Customer Service department responded to Mr. [redacted] on numerous occasions. GMS keeps records of emails and phone calls between its clients in order to deliver great customer service.  GMS recognizes there was some miscommunication between themselves and Mr. [redacted], however; GMS made genuine efforts to remedy the situation. GMS attempted to mend his concerns and frustrations by offering refunds and free services. Mr. [redacted] denied any resolution.

I am writing to respond to the above referenced complaint lodged with the BetterBusiness Bureau.On October 22, 2015 you signed a contract with Global Media Solutions, LLC for 90 daysof advertising service. Global Media works with [redacted] as a certified [redacted] Partner.A copy of the agreement you...

signed can be viewed at:http://globalmediasolutions.com/a/jszh?m=billingThe agreement contained the full terms and obligations of the agreement andrequested that you review and approve the agreement for services by electronicsignature which you executed.On October 23, 2015, you sent an e-mail requesting to cancel your service. On October26, 2016, you sent a conflicting e-mail requesting to proceed with the advertisingservice.Global Media customer service attempted to reconcile the conflicting messages andsent you an e-mail on October 27, 2016 informing you that it had resolved this conflictby releasing you from the final two months of your 3 month obligation with no furtherbilling. Your account was subsequently cancelled. You were charged a set up fee of$100.00 for the work that had already been performed to get your advertisement up andrunning and as per the terms of the agreement and one month of advertising at$175.00. Subsequently the billing to your credit card was rejected as a charge back.The remaining balance was sent to a collections agency.
You electronically signed an agreement clearly committing yourself to a 90 day term.All the terms of the agreement were contained in the Approval of Services documentwhich requested your review and approval for electronic signature which was signedon October 22, 2015. You sent an e-mail the day after signing the agreement requestingcancellation of your service, but then rescinded that cancellation three days later.You are a sophisticated business owner who entered into a commercial contract onbehalf of your business. It is your duty to read contracts in their entirety before signingthem. Failure to do so does not relinquish you from the costs incurred due to the termsand conditions of the contract.Global Media Solutions strives to provide great customer service to their merchants.We regret you were unhappy with the service you received. Please bring your accountcurrent so we can bring our business relationship to an amicable resolution.

Global Media Solutions, a Google certified partner, regrets that you do not have total satisfaction with our company.  On October 23, 2015 you digitally signed an agreement for our services after being asked to review and approve the proposal with all terms of the agreement disclosed and...

included for your review.  A follow up welcome e-mail was sent the same day.  On October 26, 2015 you sent us additional information to be included in the building of your website. Subsequently that day, you sent an e-mail expressing a desire to cancel your order. At 5:00 pm that same day an e-mail was sent to you explaining that the agreement you entered into was not refundable as per the terms of that agreement and we sent you a link to the agreement you signed:  "Your order for the website is non-refundable and we have begun work on the site using a 3 page HTML template per the terms of your signed agreement. Your content provided will be used to generate a website preview within the next 10-15 days." The work you contracted us to do was to create a web site for you.  We also discussed the option of you cancelling the recurring hosting fee and offered to send you all the website fees, once you had a chance to preview it and respond.  Then you could opt to host your own web page or make some other arrangement.  We stated that it would take us from 10 to 15 days to complete the process to provide a preview with the additional files you had provided.  We asked you to advise and confirm whether you would like to cancel the web hosting component. Subsequently, you were billed for the set up fee of $25.00 and $300.00 for the web site build as per the contract you signed.  You were not charged for web hosting.  Here is a copy of the agreement you signed with all terms clearly set out.  As a sophisticated merchant who signed a commercial contract on behalf of your company it is your responsibility to read the terms of that contract.  Your failure to do so does not absolve you of costs incurred as a result of the terms of that agreement.  Global Media incurred costs in doing the work involved in setting up your web site design.  As a company who only thrives due to it's customer satisfaction, we again regret your dissatisfaction with our efforts.  We feel that we have been diligent in trying to accommodate your needs and our ultimate goal would be to have you return as a valued customer.  Sincerely, Global Medial Solutions.

[redacted],
In response to GMS not providing the services for which you paid for; an online ad that you never received an update or status on.  Your [redacted] Ad was purchased on 7/18/2016. Your Ad was built and went live on [redacted] 7/20/2016. On 7/26/2016 our Customer Service Department sent a welcome email with previews of how your [redacted] Ads will look with a keyword list attached to the email. 
We reached out to you via email numerous times providing you with actual detailed [redacted]s on how your ad performs on a daily basis. I see that from July 20th, - Sept 17th that your Ad was clicked on 86 times and appeared on [redacted] over 2,800 times based on the keywords we attached to your [redacted]. 
The Global Media Solutions Team would like to apologize that we were not able to meet your needs.