Global Payment Check Services, Inc.

04/03/2018 Revdex.com of Chicago & Northern IllinoisChicago, IL60611 Revdex.com RENumber: ***: Joshua A*** Our RE Number: *** VIA -EMAIL Good Morning, Global Payments Check Services, Incwas the recipient of Case # ***. We are
writing pursuant to your request with regards to the above referenced matter. We have reviewed the consumer’s statement and the facts as related in our operating system Global Payments Check Services, Incis a third party payment processing serviceOur company specifically provides check guarantee and verification services to a multitude of retail and gaming based clients throughout the country On 03/19/2018, we received several e-check transaction that were returned to our organization totaling in the amount of $1,which were presented to our client Palace Station (Client Number 127027-300) and guaranteed by our organization. Please be assured that as of 04/03/2018, we have concluded these claims as fraud and have ceased all calling efforts If we can be of further assistance, respectfully, please do not hesitate to contact usThank you very kindly for the opportunity that was created to resolve and cure the consumer’s concerns. Best Regards, George *** Senior Operations Manager

Dear *** ***, We have attempted to validate the debt in question multiple times with our service affiliate, *** Check Services. We once again verified that the debt in question, *** is unpaid and that no written notice concerning either a dispute or evidence that the debt is erroneous. We cannot accept a personal check from the consumer until this matter has been resolved The contact information for the business to whom the consumer must submit a written dispute or evidence of the debt being paid in full is: Service Provider: *** Address: *** 5th St ***, AL ***-Telephone Number: *** Account Number: *** Website: https://www.ask***.com/” Thanks, *** ***

Our position and basis thereof was provided in our previous email.Please have the consumer provide us with the information previously requested so that we can provide her with a written basis for our decision on her check transaction as well as provide her with a full FCRA report relative to information in our system that may be associated to her. We have no record of previously communicating with the consumer. Alternatively, the consumer may contact me directly at Ext

Complaint: ***
I am rejecting this response because:the debt they are talking about was paidThey have had numerous proof records from my bank including a letter from bank officer showing the loan was paid in full and they continued to try pull from my account three more timesHad it reversed and blocked them from taking money from my bank permanentlyThey refuse to even look at proof that was sent and continued to even deny conversation they had with me my husband severalAlls n my bank called them So bogus debt from that company and I've sent them all proof the requiredThat's all I can do.
Sincerely,
*** ***

Global Payments Check Services, Inc. (GPCSI) is a third-party payment processor.  We specifically provide check and ACH guarantee services to businesses.  If GPCSI issues an approval for a given instrument, we assume liability in the event the consumer's payment returns unpaid from their...

bank.  GPGSI is considered both a data furnisher and a credit reporting agency under the Fair Credit Reporting Act (FCRA).  Accordingly, GPCSI utilizes consumer credit reporting data as part of its standard decisioning process.  Inquiries initiated are done so in compliance with the Fair Credit Reporting Act, 15 U.S.C. § 1681, et seq.  Our right to obtain a consumer credit report is defined under § 604(4): ((F)) "otherwise has a legitimate business need for the information (i) in connection with a business transaction that is initiated by the consumer."  When a consumer presents a check for payment to our merchant in exchange for goods/services offered by the merchant and the merchant submits an authorization for the instrument to GPCSI, the aforementioned requirements are met.We will be glad to provide the consumer with basis for our decline provided that they provide us with the following information:          Date/Time of the Transaction          Amount of the Transaction          The consumer's bank routing and account information.The consumer may provide this information by either calling our check writer support line at 1.800.421.9331, Option 1.  or they may contact me directly at 1.800.638.4600 Ext. 591.  As a matter of company policy, the basis for the decline will be provided in writing.

Complaint: 11014931
I am rejecting this response because: This is not a legitimate or honest response to the original complaint. It is convenient that there is no record of an employee speaking to Monday concerning this matter. This company refuses to speak about any matters and is requesting sensitive info from me that I am no longer comfortable giving them. They say once I give them my personal protected info then they will respond in writing. Upon doing a search of this company I am not  comfortable giving anyone else that is employed by this company my birthdate, ss#, my DL#, and my bank routing and account numbers. This is not a trustworthy operation. Their refusal to speak to anyone about the denial to authorize a check and only collect private protected info to then respond with a letter is suspect, especially given the current issues the CFPB has with this company's behavior concerning aspects of their operations. I was told Monday that a letter was mailed Monday morning automatically, guess that was just another example of the blatant deception tactic this company uses and teaches since they have no record of me speaking to a rep Monday. 
Sincerely,
Stephanie [redacted]

Dear Ms. [redacted],   Global Payments Check Services, Inc. is a third-party payment processor.  We specifically provide our clients in the Gaming Industry with a check/ACH guarantee service.  Consumer transactions submitted for authorization to our company by our clients require our...

approval.  If an approval is granted, we assume the liability in the event the check or ACH does not clear the consumer’s bank account.   Our records indicate that you are being inhibited by our authorization system as a result of an outstanding debt that is owed to an affiliate service provider to our company.  The necessary contact information to our affiliate service provider and the outstanding debt is detailed below:   Service Provider: [redacted] Telephone Number: [redacted] Account Number: [redacted]   We have engaged the above referenced service provider concerning account number [redacted] and they have affirmed that no record of written dispute or payment has been provided to them.  Once we receive confirmation from our affiliate service provider that the debt record has been satisfied or that there was a confirmed administrative error invaliding the balance outstanding, we can restore your check cashing privileges at Global Payments Check Services, Inc. and provide you written confirmation thereof.”  Best Regards,[redacted]