Complaint: I am rejecting this response because: This is not a legitimate or honest response to the original complaintIt is convenient that there is no record of an employee speaking to Monday concerning this matterThis company refuses to speak about any matters and is requesting sensitive info from me that I am no longer comfortable giving themThey say once I give them my personal protected info then they will respond in writingUpon doing a search of this company I am not comfortable giving anyone else that is employed by this company my birthdate, ss#, my DL#, and my bank routing and account numbersThis is not a trustworthy operationTheir refusal to speak to anyone about the denial to authorize a check and only collect private protected info to then respond with a letter is suspect, especially given the current issues the CFPB has with this company's behavior concerning aspects of their operationsI was told Monday that a letter was mailed Monday morning automatically, guess that was just another example of the blatant deception tactic this company uses and teaches since they have no record of me speaking to a rep Monday Sincerely, Stephanie [redacted]
Dear Ms [redacted] , Global Payments Check Services, Incis a third-party payment processor We specifically provide our clients in the Gaming Industry with a check/ACH guarantee service Consumer transactions submitted for authorization to our company by our clients require our approval If an approval is granted, we assume the liability in the event the check or ACH does not clear the consumer’s bank account Our records indicate that you are being inhibited by our authorization system as a result of an outstanding debt that is owed to an affiliate service provider to our company The necessary contact information to our affiliate service provider and the outstanding debt is detailed below: Service Provider: [redacted] Telephone Number: [redacted] Account Number: [redacted] We have engaged the above referenced service provider concerning account number [redacted] and they have affirmed that no record of written dispute or payment has been provided to them Once we receive confirmation from our affiliate service provider that the debt record has been satisfied or that there was a confirmed administrative error invaliding the balance outstanding, we can restore your check cashing privileges at Global Payments Check Services, Incand provide you written confirmation thereof.” Best Regards, [redacted]
Complaint: I am rejecting this response because: This is not a legitimate or honest response to the original complaintIt is convenient that there is no record of an employee speaking to Monday concerning this matterThis company refuses to speak about any matters and is requesting sensitive info from me that I am no longer comfortable giving themThey say once I give them my personal protected info then they will respond in writingUpon doing a search of this company I am not comfortable giving anyone else that is employed by this company my birthdate, ss#, my DL#, and my bank routing and account numbersThis is not a trustworthy operationTheir refusal to speak to anyone about the denial to authorize a check and only collect private protected info to then respond with a letter is suspect, especially given the current issues the CFPB has with this company's behavior concerning aspects of their operationsI was told Monday that a letter was mailed Monday morning automatically, guess that was just another example of the blatant deception tactic this company uses and teaches since they have no record of me speaking to a rep Monday Sincerely, Stephanie [redacted]
Dear Ms [redacted] , Global Payments Check Services, Incis a third-party payment processor We specifically provide our clients in the Gaming Industry with a check/ACH guarantee service Consumer transactions submitted for authorization to our company by our clients require our approval If an approval is granted, we assume the liability in the event the check or ACH does not clear the consumer’s bank account Our records indicate that you are being inhibited by our authorization system as a result of an outstanding debt that is owed to an affiliate service provider to our company The necessary contact information to our affiliate service provider and the outstanding debt is detailed below: Service Provider: [redacted] Telephone Number: [redacted] Account Number: [redacted] We have engaged the above referenced service provider concerning account number [redacted] and they have affirmed that no record of written dispute or payment has been provided to them Once we receive confirmation from our affiliate service provider that the debt record has been satisfied or that there was a confirmed administrative error invaliding the balance outstanding, we can restore your check cashing privileges at Global Payments Check Services, Incand provide you written confirmation thereof.” Best Regards, [redacted]