Global Payments Inc.

Again, I am not sure where to turn here I've never had a customer ask me to reimburse him for an expense that he did not incur here We charged this customer absolutely nothing He took his car to another facility If the repairs did not fix the vehicle, then that is between him and the repair facility he actually paid to do the repairs He really needs to file a complaint against them We would just perform repairs without checking out a vehicle first *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***unfortunately Danco is making some things upI was towed twice and returned my care myself twicetimes and not 2! Also, I noticed right away each time that my car wasn’t shifting rightI did not put miles on it and then notice the issue!!!! Any it could tell it wasn’t fixed!!! My car didn’t have this new issue until danco messed with it! Also I have not taken my car to someone else for another opinion! I will not give danco any more money or chances!!! I am saving money to find someone else to fix it as I can’t afford any more debt! $I spent and my car is still messed up!!!!

Revdex.com Complaint [redacted] [redacted]In an effort to provide even better customer service [redacted] is working directly with to get her car back on the road.  We have replaced some electronics on the vehicle to help resolve the issue.  We have gone over and above to keep the customer...

happy.  Should she need to contact us we are always available at [redacted] or online at GoDanco.com.

I'd like to address [redacted] complaint.  First off, we didn't charge him a dime so it's kind of hard to refund money that he hasn't paid us.  He brought his car in on 6/20 for poor idle and Ck engine light on. The vehicle had 88,000 miles on it.  We diagnosed a weak coil and spark...

plugs were due to be replaced at 88,000 miles anyway.  As it turns out this vehicle also has a manufacturer TSB out on it which we would have discovered when we began the work.  Any reputable repair facility would have done plugs abs replaced the weak coil in addition to this TSB.  He took his vehicle to another place on a Sunday and he now wants us to pay for the work he authorized them to do.  That simply is not going to happen. When we work on anyone's car we always check it out first, even if the customer has had it diagnosed elsewhere.  If he is unhappy with the work he actually paid someone for, then he needs to take it up with them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I went to a "trusted" and "reputable" facility.  I have a form with THEIR name on it.  A form that they guarantee to be accurate with their name on it. I was at their facility for 3 hours on 6/20/15. I do not understand for the life of me how much longer they needed to complete an accurate reading.  The TBS was out at the time.  If they weren't about getting money from consumers and helping them, they would have done their job correctly and found they TBS the first time.  Had I gotten the work done there, they still would have done those unnecessary repairs.  I went to the dodge shop and was informed that it was a bad diagnosis and I should have been referred to the Dealer shop per the TBS.  When shops don't do their job correctly, this is what happens.  My cylinder head needed to be replaced.  Which was handled and could only be handled by dodge for my vehicle.  Now I am out of $461 for Danco not doing their job correctly. I am not satisfied with her response and she was very rude on the phone and well as in her response which further shows me the type of people I am dealing with. They should admit to their inability to do their job right the first time which lead me to spending money I did NOT have to spend. I want what they costed me back.  Thank you in advance. 
Regards,
[redacted]

Dear, Ms. [redacted] You brought your vehicle into Danco Transmission & Auto Care on December 5, 2017 with a concern of no acceleration and revving high rpms.  We promptly checked the vehicle and reported to you that the problem was inside the transmission and recommended we remove dismantle...

and inspect it to find the exact cause of the failure.  We spoke to your mother Ruth on 12/6 and after conferring with you, authorization was given to remove and dismantle the transmission.  Upon internal inspection of the transmission we found severe damage inside.  The transmission had come completely apart and had so much damage that the parts would have cost more than a replacement unit.   Upon hearing this information, you elected to replace the transmission per our recommendation on Dec 7.  We ordered the parts and continued with the repair.  When we repair or replace any transmission we always flush and thoroughly clean the transmission cooling system with a machine that uses a heated fluid to clean and get rid of all old material that may be left in the transmission cooling system.  (Please note that like many vehicles, your vehicle has a completely sealed and separate cooling system from the engine.  There is no way that any metal or debris from the transmission can get into your engine.  I just wanted to take the time to educate you a bit on that.)  The transmission was installed into your vehicle and you picked it up and paid for your repair on Dec 11, 2017.  On Dec 12 you called us with a concern of transmission not changing ratios and won’t go past 15 MPH.  We promptly towed in the vehicle to check it and found that the Electronic Control Computer for your transmission had lost its memory and had to be re flashed.  We flashed it prior to you picking up your car and verified that all was well with a road test prior to delivery.   We reflashed the computer and tested to verify all was well.  We returned it to you on that same day.  On 12/15 you contacted us once again, at that point you had driven about 100 miles, and all was good until you noticed that the Shifter gets stuck in low gear.  We checked it again and noticed that the computer had again lost its memory.  Rather than take any further chances we elected to replace both the computer and the transmission under full warranty and ordered them.  You picked up your vehicle on Dec 19th. You contacted us again on Jan 12 and had a concern of Oil Leaks and a smell.  It had seemed that you had already had someone check out the vehicle and knew that it was not a transmission issue but since we had worked on it about a month earlier you dropped it off for us to check.  On that date we were in the middle of a fairly large snow storm and were unable to get your car checked out so quickly as we had previously.  You returned at the end of the day saying that you were just going to take the vehicle even though we had not had an opportunity to fully check it for you.   You took your vehicle. A few days later we receive your negative google review and your letter to the Revdex.com stating you want your money back because now your car has another issue.    It is unfortunate that you did have to bring the vehicle back to us 2 times with transmission issues, but this is why we provide you with a full warranty.  The manufacturer ([redacted]) has had tons of issues with this CVT Transmission, we only replaced the transmission and on occasion we can get a faulty unit as we did in your case. We would like to have the opportunity to check out your vehicle and address any concerns that you have, but you must give us the opportunity to do so.  I seems from your letter that you know you have another issue with this vehicle and are somehow trying to tie the transmission failure in with some other issue on the vehicle and Danco must be at fault because you had to bring the vehicle back 2 times with a transmission concern.  It appears that you are jumping to alot of conclusions, most of which are totally unfounded.  The simple fact is that no matter the problem, whether or not it is the transmission that is under full warranty with us, we would simply like the opportunity to help you out.  Give us the opportunity and lets see what we can do for your issue, rather than you just getting mad, taking your vehicle and posting negative comments and complaints to Revdex.com.  We will be glad to help you out and do everything possible to make you a satisfied customer.  It is not by luck or chance that we have been in business with stellar reviews since 1970.  We work hard to help our customers and will continue to do so.   Thank You. Joe S[redacted], GM Danco Transmission & Auto Care