Global Payments

Again, I am not sure where to turn here I've never had a customer ask me to reimburse him for an expense that he did not incur here We charged this customer absolutely nothing He took his car to another facility If the repairs did not fix the vehicle, then that is between him and the repair facility he actually paid to do the repairs He really needs to file a complaint against them We would just perform repairs without checking out a vehicle first [redacted]

Revdex.com Complaint [redacted] In an effort to provide even better customer service [redacted] is working directly with to get her car back on the road We have replaced some electronics on the vehicle to help resolve the issue We have gone over and above to keep the customer happy Should she need to contact us we are always available at [redacted] *** or online at GoDanco.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I went to a "trusted" and "reputable" facility I have a form with THEIR name on it A form that they guarantee to be accurate with their name on itI was at their facility for hours on 6/20/I do not understand for the life of me how much longer they needed to complete an accurate reading The TBS was out at the time If they weren't about getting money from consumers and helping them, they would have done their job correctly and found they TBS the first time Had I gotten the work done there, they still would have done those unnecessary repairs I went to the dodge shop and was informed that it was a bad diagnosis and I should have been referred to the Dealer shop per the TBS When shops don't do their job correctly, this is what happens My cylinder head needed to be replaced Which was handled and could only be handled by dodge for my vehicle Now I am out of $for Danco not doing their job correctlyI am not satisfied with her response and she was very rude on the phone and well as in her response which further shows me the type of people I am dealing withThey should admit to their inability to do their job right the first time which lead me to spending money I did NOT have to spendI want what they costed me back Thank you in advance Regards, [redacted] ***

I'd like to address [redacted] complaint First off, we didn't charge him a dime so it's kind of hard to refund money that he hasn't paid us He brought his car in on 6/for poor idle and Ck engine light onThe vehicle had 88,miles on it We diagnosed a weak coil and spark plugs were due to be replaced at 88,miles anyway As it turns out this vehicle also has a manufacturer TSB out on it which we would have discovered when we began the work Any reputable repair facility would have done plugs abs replaced the weak coil in addition to this TSB He took his vehicle to another place on a Sunday and he now wants us to pay for the work he authorized them to do That simply is not going to happenWhen we work on anyone's car we always check it out first, even if the customer has had it diagnosed elsewhere If he is unhappy with the work he actually paid someone for, then he needs to take it up with them