Global Pediatrics

The office and it's staff always confirm the families' insurance before scheduling an appointmentIt is the patients' responsibility to notify the office of any changes of new information *** [redacted] 's original visit in our office was on [redacted] was sent, via mail to his home address, statements on 209, 309, 409,509, and 609, which reflected his balance owed to the office for his child's check up On 609, [redacted] was sent a letter, also to his home address, which explained that if his balance was not taken care of, or at least acknowledged, his account would be sent out to the collection agency Not until 812, three years later, was the account actually sent to the collection agency [redacted] was provided with more than ample time to take care of his bill, or at least contact the office with efforts to agree on a payment arrangement The office did not hear from [redacted] about his past due balance, until Meaning, we did not hear from [redacted] until years after the original bill with which he had issue, was created Immediately after [redacted] called our office in January, the collection agency updated his account and notified the credit agencies that he had paid his balance in full The office has the original letter with the date that his account was cleared by the collection agency I recommended that [redacted] contact the agency directly if he felt there was an error

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The front line staff will at Global Pediatrics will take your insurance information when you arrive, but will not tell you that status until after the appointment has taken placeThis procedure is followed to increase profit margins for the business, as more profit is collected from charging customers full price as opposed to informing them that their insurance is not accepted This is highly unethical After settling the financial bill on January **, 2014, Global Pediatrics has the fiduciary responsibility of working with the collection agency and clearing that customer from the credit bureaus According to the collection agency NCS cleared my name after March **, (see attached documentation)This negligence severly impacted me financially and is unethical In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

All of *** ***'s comments about the "business model" and the "turn over" of the staff of Global Pediatrics is completely and unfounded, and is COMPLETELY WRONG!
As are his comments and complaints about his billing issue
Please refer to the previous responses for further comment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

After settling the financial bill on January*, 2014, Global Pediatrics did not inform NCS to clear my name until March ** after
multiple phone calls to Global Pediatrics. This has been confirmed by NCS (the collection agency), and the credit reporting agencies. 
[redacted] and Global Pediatrics simply did not follow through to ensure that a client’s financial credit status was restored, and it was not
important to them.    Unfortunately,for me this resulted in additional bank interest costs of a large sum. 
Global Pediatrics is a self-serving business with an apathetic attitude.  Their credo is to maximize their potential profit margin, at the expense of the patient. 
Global Pediatrics should be held responsible for the underhanded way it charged me initially, as well as it lack of fiduciary care of my credit score.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The office and it's staff always confirm the families' insurance before scheduling an appointment. It is the patients' responsibility to notify the office of any changes of new information.
[redacted]...

[redacted]'s original visit in our office was on 2/**/09.
[redacted] was sent, via mail to his home address,
statements on 2/**/09, 3/**/09, 4/**/09,5/**/09, and 6/**/09, which reflected his balance owed to the office for his child's check up.
On 6/**/09, [redacted] was sent a letter, also to his home address, which explained that if his balance was not taken care of, or at least acknowledged, his account would be sent out to the collection agency.
Not until 8/**/12, three years later, was the account actually sent to the collection agency.
[redacted] was provided with more than ample time to take care of his bill, or at least contact the office with efforts to agree on a payment arrangement.
The office did not hear from [redacted] about his past due balance, until 1/**/14.
Meaning, we did not hear from [redacted] until 5 years after the original bill with which he had issue, was created.
Immediately after [redacted] called our office in January, the collection agency updated his account and notified the credit agencies that he had paid his balance in full.
The office has the original letter with the date that his account was cleared by the collection agency.
I recommended that [redacted] contact the agency directly if he felt there was an error.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
The front line staff will at Global Pediatrics will take your insurance information when you arrive, but will not tell you that status until
after the appointment has taken place. This procedure is followed to increase profit margins for the business, as more profit is collected from charging
customers full price as opposed to informing them that their insurance is not accepted.  This is highly unethical.
After settling the financial bill on January **, 2014, Global Pediatrics has the fiduciary responsibility of working
with the collection agency and clearing that customer from the credit bureaus.  According to the collection agency NCS cleared
my name after March **, 2014 (see attached documentation). This negligence severly impacted me financially and is unethical.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: The front line staff will at Global Pediatrics will take your insurance information when you arrive, but will not tell you that status until after the appointment has taken place. The front line staff knows what insurance companies they accept and which one's they don't, however it profits greatly keeping that information secret and charging full price. After receiving a collections notice, I paid $350 to have the matter cleared on January **, 2014. Global Pediatrics promised to have the charges removed from my credit report within one week, however it was not cleared until March **, 2014. It was cleared in March only after I made several phone calls to Global Pediatrics. I have a letter from the collections agency and my credit report that validate the above. The Office [redacted] at Global Pediatrics ([redacted]) informed me that since I was not a current customer, there was no need to rush the issue.Desired Settlement: The two months of extra time that the charge was on my credit report resulted in my bank loan rate to increase. At the very least I should be refunded the $350 I was charged.

Business

Response:

The office and it's staff always confirm the families' insurance before scheduling an appointment. It is the patients' responsibility to notify the office of any changes of new information.

[redacted]'s original visit in our office was on 2/**/09.

[redacted] was sent, via mail to his home address,

statements on 2/**/09, 3/**/09, 4/**/09,5/**/09, and 6/**/09, which reflected his balance owed to the office for his child's check up.

On 6/**/09, [redacted] was sent a letter, also to his home address, which explained that if his balance was not taken care of, or at least acknowledged, his account would be sent out to the collection agency.

Not until 8/**/12, three years later, was the account actually sent to the collection agency.

[redacted] was provided with more than ample time to take care of his bill, or at least contact the office with efforts to agree on a payment arrangement.

The office did not hear from [redacted] about his past due balance, until 1/**/14.

Meaning, we did not hear from [redacted] until 5 years after the original bill with which he had issue, was created.

Immediately after [redacted] called our office in January, the collection agency updated his account and notified the credit agencies that he had paid his balance in full.

The office has the original letter with the date that his account was cleared by the collection agency.

I recommended that [redacted] contact the agency directly if he felt there was an error.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The front line staff will at Global Pediatrics will take your insurance information when you arrive, but will not tell you that status until

after the appointment has taken place. This procedure is followed to increase profit margins for the business, as more profit is collected from charging

customers full price as opposed to informing them that their insurance is not accepted. This is highly unethical.

After settling the financial bill on January **, 2014, Global Pediatrics has the fiduciary responsibility of working

with the collection agency and clearing that customer from the credit bureaus. According to the collection agency NCS cleared

my name after March **, 2014 (see attached documentation). This negligence severly impacted me financially and is unethical.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

All of [redacted]'s comments about the "business model" and the "turn over" of the staff of Global Pediatrics is completely false and unfounded, and is COMPLETELY WRONG!

As are his comments and complaints about his billing issue.

Please refer to the previous responses for further comment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

After settling the financial bill on January*, 2014, Global Pediatrics did not inform NCS to clear my name until March ** after

multiple phone calls to Global Pediatrics. This has been confirmed by NCS (the collection agency), and the credit reporting agencies.

[redacted] and Global Pediatrics simply did not follow through to ensure that a client’s financial credit status was restored, and it was not

important to them. Unfortunately,for me this resulted in additional bank interest costs of a large sum.

Global Pediatrics is a self-serving business with an apathetic attitude. Their credo is to maximize their potential profit margin, at the expense of the patient.

Global Pediatrics should be held responsible for the underhanded way it charged me initially, as well as it lack of fiduciary care of my credit score.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,