Global Pet Foods Stores - Charlottetown

I have reviewed the complaint Mrs [redacted] has sent to the Revdex.comIn reviewing the complaint, I have attached Mrs [redacted] 's signed service order and notesPer the sheet signed by Mrs [redacted] at the installation of the water filtration system, it clearly states that the pre and post filters of the drinking water system must be changed once per year and the post filter must be replaced every two years,with the exception stated, "**Depending on the total dissolved solids in your water." This is also stated in the homeowner's manualOur company installed the water filtration and drinking water system on September 9, and the customer has never replaced the filters on the drinking water systemAs documented and time stamped in our computer program, Mrs [redacted] called on November 20, 2015, on June 29, 2016, June 30, and July 28, 2016, to have the filters replaced and declined and cancelled each appointment to replace the filtersEach time a customer calls our office to schedule an appointment, our staff is trained to tell the customer the cost of the filters and the cost of the service call; in the event that the customer does not want the filters delivered via USPS, to change themselvesAs per my email to Mrs [redacted] , we will be glad to set up a time to replace the filters or mail the filters, for a feeThank you for your time with this matter! Sincerely, Santina GAnderson WaterSystems, Inc