Global Pet Foods Stores- Charlottetown

Upon review of the complaint by Mrs [redacted] , regarding the installation of the water filtration equipment at her residence, we did explain to Mrs [redacted] that her well pump is in need of replacement The well pump at the residence is old and is only putting out gallons per minute of water This is below any well pump rating In order for the systems installed in her home to operate, the system recommends six gallons per minute Mrs [redacted] will need to have her well pump replaced and then we will be happy to return to ensure the system is working properlyThank you for your time, Thomas Gerstner Anderson WaterSystems, Inc

The customer's [redacted] Credit Card, through Citi, has now been refunded Our company had processed the refund through [redacted] once we realized that the water filtration equipment was not going to be installed, however, there was a glitch between [redacted] and Citi that was holding the refund from processing We had constant communication with [redacted] throughout the process to correct the issue for MrsSeeler and apologize for any inconvenience to her