Global Phoenix Computer T&S

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I don't want another refurbished tablet. This is third one in less that two months. I shouldn't have to pay for shipping or anything else from them.
Regards,
[redacted]

The company is undermining and sneaky- the company is true representation of FRAUD- I will return the chair when they provide a prepaid label my case has been proven and won with EBAY and the Attorney General is now involved- I am not paying for shipping this company has tormented and me and tortured me- I have been a good customer of EBAY and never came across anything like this before in my life. I will accept the return but once the company provides me a prepaid label

Thank you and again we apologize for the inconvenience. We're happy to issue another replacement for the one you have that is giving you issues. Please return the product to us. We will process a replacement once your return is received. Please address the package like...

this: Attn: [redacted]Global Phoenix Computer, T&S21 Dutch Mill Rd.Ithaca, NY 14850 Once we receive the package and inspect it, we will provide a replacement order immediately. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11092282, and find that this will never end.   I have thrown them away they are junk.
Regards,
[redacted]

I have attached screen shots of our ad, showing that there are options as to how many chairs your order (this has not been changed on eBay), and also of a clearer explanation that if you choose quantity (1) you will receive one chair, and if you choose quantity (2) you will receive (2) chairs. You can also see the prices for (1) chair vs (2) chairs. Because one of the options is to purchase a case of (2) chairs, this customer mistakenly thought he was purchasing (1) case of (2) chairs,, when in reality he was purchasing (1) chair.The 3rd attachment shows the customers order, as sent to us from eBay, which tells us exactly what to send, and how much the customer paid. You can see by this screen shot that the order was for (1) chair, and the customer paid the cost of (1) chair.After the customer filed a complaint with eBay, we followed up with eBay and asked then to offer the customer a return for refund, and eBay said they would, and suggested that the customer should be responsible for the return shipping, since it was his error in choosing the wrong quantity, and for assuming that he was purchasing (2) chairs. The offer was sent to the customer by eBay, however the customer has not returned the chair he received yet. At this time we are willing to accept the chair back for a full refund under the following conditions:1) the chair must be post marked no later than July 31, 20172) the chair must be received in the same condition as it was received (brand new, unused condition)3) the buyer must pay to ship the chair back to us with an insured service to insure it is received in undamaged, new conditionThank you

We apologize for any issues you may be having with your order. This complaint, however, is  fairly misleading, leading anyone reading it to believe that the replacement tablet was accidentally shipped to an unknown address in another state that has no relation to the customer filing the...

complaint. In fact, the address we shipped the replacement to is the exact same address that we shipped the original order to. The customer (sometime between the purchase date and the date he returned the product) moved to another state temporarily, and the address we shipped to is in fact still the address of the customer. The package was delivered to that address and was safely deposited into the customers parcel locker. The customer informed us that he would be going back to that address sometime in June, but did not want to wait until then and wanted us to issue another tablet to him immediately. Since the tablet we sent is technically in the customers possession (being in his personal parcel locker), we could not send a second one, but offered to contact USPS to see if they could re-route the package to the new address. Unfortunately they were unable to do that since the package had already been delivered. I'm sorry, we do not offer reimbursement for return shipping. As the warranty exchange provider, we will ship a replacement to at no cost to you, however you are responsible for getting the product to us, although we would have been happy to issue a prepaid shipping label to ship the replacement we sent to the old address to the new address under the circumstances.Thank you and again we apologize for the inconvenience, but are happy to hear that you were able to get the package shipped to you from the other address.GPCT

We apologize for any issues you may be having with your order. Replacement was sent to the new address.We shipped another replacement on 5/6/15 with USPS tracking number [redacted]. Delivery should take place in 2-3 business days.

Thank you for your comment. We apologize for any issues you may be having with your order. It is true that we received the tablet with a damaged screen. Our policy states that we must receive the product back undamaged (even if the tablet has a defect in software, etc.) in order to send a...

replacement. This is because physical damage due to improper packaging is not covered under the manufacturer's limited warranty. This policy is the same across the industry for manufacturers of phones, tablets, computers, etc. that have screens. The responsibility for getting the product to us without a cracked screen is the responsibility of the person shipping the product. If the product arrives here with a damaged screen due to improper packaging or handling by the carrier, the customer who shipped the product can file a damage claim with (in this case UPS) to recoup the amount that it was insured for. In that case, we would hold the package for UPS to pick up for inspection for the claim. The tablet would not be shipped back to the customer in this case. If the customer, on the other hand, chooses not to file a claim, and wants to receive the tablet back with the cracked screen (although there would be no use for a damaged tablet), they can pay a nominal shipping fee of $9 for us to package it back up and return it to the customer. This shipping fee does not include packaging fees or profit for us, it simply pays for the cost shipping.We are happy to either continue holding the tablet for the customer to file a claim on, and surrender it to UPS for final inspection, or to ship it back to the customer for a $9 cost of shipping fee. Thank you and again we apologize for the inconvenience.

Having been in business for some 15 years, and having sold hundreds of thousands of tablets, it simply defies logic that we would choose to damage a product in order to gain $25. However because of the nature of shipping companies, breakable products do have a tendency to get damaged in shipping...

occasionally. Whenever we send an email with return authorization to a customer for warranty service, we clearly state in all CAPS to not only package the tablet well for the return, but to purchase shipping insurance from the carrier in the event they damage or lose the package. This way you will be covered if one of those things happen. We also state clearly (because of the breakable nature of tablet screens) that if we receive the tablet back with a damaged screen, the warranty will be voided, and there will be a fee to have the screen replaced. This policy is fairly universal among electronics manufacturers. This customer failed to insure the package, and unfortunately we received it back cracked. We informed her that there would be a $25 fee to replace the tablet with a brand new one (far below the industry standard cost for broken screen replacement) however the customer refused to take responsibility for the cracked screen or for not purchasing insurance on the package.The litigious nature of this customers public comment accusing our company of "scamming" the public for monetary gain is one we take very seriously, and would advise her very strongly to withdraw that statement to avoid our right to take further legal action.

Both replacement tablets were shipped on January 15 by USPS Priority, tracking number [redacted], and were delivered to this customer on January 19, 2016. Proof of delivery by GPS scan can be viewed at https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=[redacted].We have fulfilled our obligation to this customer by honoring their warranty in a timely manner.RegardsScott S[redacted]Customer ServiceGlobal Phoenix Computer T&S(607)257-7279(866)777-0079fax: (607)257-3450

Both tablets were received at our returns dept. and checked in on Jan. 4, 2016. Replacement tablets were shipped on Jan. 15, 2016 with USPS Priority, tracking number [redacted]. Both were delivered back to the customer on Jan. 19, 2016 according to the USPS Geoscan tracking...

system: January 19, 2016 , 1:10 pmDelivered, In/At Mailbox [redacted] We realize that in this age of "instant" everything that many folks expect instant service. We here at Global Phoenix take care in making sure that issues are taken care of as quickly as possible without sacrificing accuracy. We believe that a 2 week turnaround time for warranty service related returns is above the National average for technology related products. Thank you for the concern, and again for your business. We hope you will visit us again soon. Regards, Global PCT Customer Care

The replacement was sent to the customers address that we shipped the original order to. Unfortunately we do not reimburse for forwarding packages to a new address, although customers can have free forwarding services through USPS by submitting a change of address and forwarding order for all mail. That way mail sent to a prior address will not pile up or be returned to sender. Thank you and again we apologize for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. the business has lied they changed the ad with eBay after my complaint which is fraud. The customer service manager clearly admitted on a recoded line that they made a mistake. They never issued a refund as he promised. I will be going public with this through media channels.I have made this a priority to stop companies like this from fraud. I have retained all proper resources and allowed the company to make one last attempt to right the situation. I would be more than happy to send the product back but that was never stated as the customer service manager said he will issue a refund. Social media has been contacted and all proper resources legally will be used to bring this company down for fraud. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Leonid Rozenblat