Global Post

Dear Ms [redacted] We are in receipt of your letter dated February 22, 2018, and the enclosed correspondence from MsLisa [redacted] regarding her complaint with respect to a package that was dropped off at our store on February 5, In Ms [redacted] letter, she wrote that she had dropped off a package with a return label providedThis is correct, and we provided Ms [redacted] with a receipt for tracking her package with the United States Postal Service (hereinafter "***") tracking number noted on the receiptPlease refer to Exhibit/Page One (1) for your review and confirmationThat same day, the [redacted] mailman picked up Ms [redacted] package along with several othersThe procedure that is followed is that we at Global Post prepare a Drop Off Manifest and an End of Day Report for the [redacted] representative to review, confirm and sign his acceptance of the listed packagesMs [redacted] package was included in the report for that day and it was signed for by the [redacted] representative who services our storePlease refer to Exhibit/Page of the documentation enclosed for your confirmationIt was not until February 8, 2018, that the [redacted] updated its internal documentation in the tracking system to update Ms [redacted] package was "in transit" and had been "Picked UP and Processed by Agent" as of February 8, The fact that the [redacted] updated its documentation jn its owned tracking portal is clear and irrefutable additional evidence that Ms [redacted] package is being handled by the ***, and that her package was not mishandled in any way by the employees at Global PostPlease refer to Exhibit/Page of the attachments for confirmation of this factIn spite of the fact that we have provided Ms [redacted] with all of the foregoing evidence that the [redacted] had picked up and presently has control over her package and its delivery, she has been in our store on several occasion to express her anger over the situation in a manner that has been frankly inappropriate and very disturbing to my employeesThe staff at Global Post has been as helpful as they have been able to be, even writing a letter to Ms [redacted] intended recipient of the package (NFL.com) in an effort to provide them with the information regarding the package and to request a refund be granted to Ms***, as it is apparent that her package is in transit and may be lost or delayed within the [redacted] systemI have enclosed a copy of the letter my staff wrote on Ms [redacted] behalf to NFL.comPlease see Exhibit/Page In Ms [redacted] letter, she further indicated that she had requested my contact information, and that my store manager, Ms [redacted] provided Ms [redacted] with a name and phone numberPlease note that my cellular phone number is [redacted] and I can be reached at that numberThis is also the contact information that Ms [redacted] provided to Ms***, and I have not received a call from Ms [redacted] to date, as far as my cell phone records indicateWe strive to always provide excellent customer service to all of our customers at all timesIt is quite distressing to all of us at Global Post that Ms [redacted] is so unhappy about her situation, and we wish there were something further we could do to assist herHowever, the situation is out of our hands, as the [redacted] has Ms, [redacted] package, as evidenced within its proprietary tracking systemThe [redacted] can be reached at [redacted] , if you would like to follow up with their office to further investigate this matterAlthough our staff did not do anything incorrectly in the handling of Ms [redacted] package, we have implemented a new procedure with the ***, so that going forward, their employee will scan in all of the [redacted] drop-off packages before they leave our storeIt is our hope that this change of procedures with the [redacted] will alleviate any future delays in their acknowledgement of having received a drop-off packageIf you need any additional information, or require clarification of any of the foregoing information or exhibits, please feel free to reach out to me at [redacted] or you may call the store directly at [redacted] to speak with [redacted] or one of the other Global Post employeesThank you for bringing this situation to our attention and for providing us with the opportunity to address Ms [redacted] concerns through your agencyWe always appreciate the opportunity to be of serviceOwner, Global Post

Complaint: *** I am rejecting this response because the *** conducted a missing package claim made by me and determined the USPS NEVER picked up the packageNo scan was ever made into the systemThe log Global Post has no date or not indication the package was picked up by the *** As such, they are denying accepting it, losing it or any liability with itThis package was given to GLOBAL POSTI have the receipt they gave meThey are responsible for the package not the *** and not *** *** has never received the package and will not refund my money without getting the items back, which is understandableGlobal Post was given the package, they are liable for itI want my money reimbursed from themI have the email from the Post Office indicating all of the above statedI am currently out of state for my daughter's spring breakI have taken screen shots of the email from the *** I can forward the email if you provided me an email address? Also, I have cut and pasted it below
Dear Ms***,
Thank you for contacting the United States Postal Service
Unfortunately, your Parcel Return Parcel label number *** *** *** *** *** *** *** ** does not have an acceptance scan in our systemWe are unable to provide assistance without this scanHowever, should you require additional assistance you may wish to contact the agent listed on your return label to verify if your item has been received
As you may know, the Postal Service is specifically prevented by Federal law from liability for any claim arising out of the loss, miscarriage, delay, consequential expenses, or negligent transmission of letters or Postal matterReimbursement is only provided when items are Insured, Registered, or sent Express Mail and meet certain requirements specific to the class of mail [*** *** *** *** *** ** *** *** 2680b]
Thank you for taking the time to communicate your concernsPlease accept our sincere apology for any inconvenience this matter may have caused you
Sincerely,
Brenda White
Consumer and *** *** *** *** *** Thank you,
*** *** Regards,
*** ***

Dear Ms. [redacted] We are in receipt of your letter dated February 22, 2018, and the enclosed correspondence from Ms. Lisa [redacted] regarding her complaint with respect to a package that was dropped off at our store on February 5, 2018. In Ms. [redacted] letter, she wrote that she had dropped off a package...

with a return label provided. This is correct, and we provided Ms. [redacted] with a receipt for tracking her package with the United States Postal Service (hereinafter "[redacted]") tracking number noted on the receipt. Please refer to Exhibit/Page One (1) for your review and confirmation. That same day, the [redacted] mailman picked up Ms. [redacted] package along with several others. The procedure that is followed is that we at Global Post prepare a Drop Off Manifest and an End of Day Report for the [redacted] representative to review, confirm and sign his acceptance of the listed packages. Ms. [redacted] package was included in the report for that day and it was signed for by the [redacted] representative who services our store. Please refer to Exhibit/Page 2 of the documentation enclosed for your confirmation. It was not until February 8, 2018, that the [redacted] updated its internal documentation in the tracking system to update Ms. [redacted] package was "in transit" and had been "Picked UP and Processed by Agent" as of February 8, 2018. The fact that the [redacted] updated its documentation jn its owned tracking portal is clear and irrefutable additional evidence that Ms. [redacted] package is being handled by the [redacted], and that her package was not mishandled in any way by the employees at Global Post. Please refer to Exhibit/Page 3 of the attachments for confirmation of this fact. In spite of the fact that we have provided Ms. [redacted] with all of the foregoing evidence that the [redacted] had picked up and presently has control over her package and its delivery, she has been in our store on several occasion to express her anger over the situation in a manner that has been frankly inappropriate and very disturbing to my employees. The staff at Global Post has been as helpful as they have been able to be, even writing a letter to Ms. [redacted] intended recipient of the package (NFL.com) in an effort to provide them with the information regarding the package and to request a refund be granted to Ms. [redacted], as it is apparent that her package is in transit and may be lost or delayed within the [redacted] system. I have enclosed a copy of the letter my staff wrote on Ms. [redacted] behalf to NFL.com. Please see Exhibit/Page 4. In Ms. [redacted] letter, she further indicated that she had requested my contact information, and that my store manager, Ms[redacted] provided Ms. [redacted] with a false name and phone number. Please note that my cellular phone number is [redacted] and I can be reached at that number. This is also the contact information that Ms. [redacted] provided to Ms. [redacted], and I have not received a call from Ms. [redacted] to date, as far as my cell phone records indicate. We strive to always provide excellent customer service to all of our customers at all times. It is quite distressing to all of us at Global Post that Ms. [redacted] is so unhappy about her situation, and we wish there were something further we could do to assist her. However, the situation is out of our hands, as the [redacted] has Ms, [redacted] package, as evidenced within its proprietary tracking system. The [redacted] can be reached at [redacted], if you would like to follow up with their office to further investigate this matter. Although our staff did not do anything incorrectly in the handling of Ms. [redacted] package, we have implemented a new procedure with the [redacted], so that going forward, their employee will scan in all of the [redacted] drop-off packages before they leave our store. It is our hope that this change of procedures with the [redacted] will alleviate any future delays in their acknowledgement of having received a drop-off package. If you need any additional information, or require clarification of any of the foregoing information or exhibits, please feel free to reach out to me at [redacted] or you may call the store directly at [redacted] to speak with [redacted] or one of the other Global Post employees. Thank you for bringing this situation to our attention and for providing us with the opportunity to address Ms. [redacted] concerns through your agency. We always appreciate the opportunity to be of service. Owner, Global Post