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Global Saskatoon Reviews (4)

Our sales manager consulted with the VP of service on this matter Upon customer consent, Pete's RV is going to completely replace the front cap with a brand new one, including new graphics (both ordered directly from the mfr.) The parts and installation are at no cost to the customer, and warrantied as long as customer owns the camper It takes approximately days for the parts to arrive The customer can either schedule an appointment for the repair once the parts arrive, or to not interfere with their camping season, have the work completed in the fall The sales manager and VP of service will personally oversee this repair and ensure the work is completed to factory standards Service manager [redacted] is sending the customer a separate email communication with details on this repair

April 8, 2016Re: Revdex.com Complaint #[redacted]Owner’s Response:1. Pete’s RV Center’s records indicate Mr. and Mrs. Customer purchased a pre-owned 2013[redacted] Model 29RES fifth wheel on April 29, 2015.2. In Mr. Customer’s first contact to Pete’s RV Center on January 4, 2016, he indicated thathe and his...

fifth wheeler were in Florida. He indicated he had not used the black water tank but when he filled it for the first time it leaked. However, at half full tank levels he indicated it seemed to be fine. President [redacted] offered to look at it in the spring of 2016 upon Mr. Customer’s return to Vermont and take care of the issue then. Mr. Customer agreed and Pete’s expected to assist him in April or May upon his return to Vermont. A customer repair order was drawn and placed in the system and the matter was placed on hold.3. The next communication from Mr. Customer was on March 21, 2016 to Vice President[redacted] nearly a year after the purchase of the unit. Mr. Customer indicated he traded the unit because of the leaking tank and mold accumulation and he demanded $10,000.00 by phone and reduced it to $5,000.00 by email as compensation for Mr. and Mrs. Customer’s diminution of trade in value as Mr. Customer stated he had purchased a new unit.4. Pete’s RV Center requested pictures of the black water tank, the leak, the mold, theunderbelly repair, dealer repair estimates or invoices, the documentation relative to the trade in, and any other evidence of the problem. Mr. and Mrs. Customer failed to provide any information and further refused to even tell Pete’s RV Center the name of the dealer that took the unit in trade to allow Pete’s RV Center to follow up and investigate the matter.5. We are sorry that Mr. and Mrs. Customer incurred this problem with the black water tankon the pre-owned 2013 [redacted]. Without an opportunity to conduct reasonably thorough due diligence pursuant to Pete’s RV’s internal protocols, Pete’s RV Center would not contribute $5,000.00 to $10,000.00 to a customer trade in solely based on an email and telephonic customer requests and an assertion that his unit was under valued as a trade in due to a black water tank leak on a three year old unit.6. Should Mr. and Mrs. Customer submit real evidence and details of the loss, Pete’s RVCenter would reconsider the demands for cash. However, based on what was submitted to Pete’s RV, there is nothing to base a business decision on but an owner’s oral rendition of his story. As a matter of business policy, for an owner communication requesting a trade in loss contribution, Pete’s RV’s expectation would be that a reasonable customer could have called back Pete’s RV, provided pictures and dealer estimates, and allowed Pete’s RV an opportunity to talk to the dealer and determine the best course of action to assist and, if warranted, to authorize the repair at the expense of Pete’s RV. Mr. and Mrs. Customer completely excluded Pete’s RV from their dealings. Pete’s RV also has a relationship with multiple dealer trained repair services nationally and in emergencies has engaged their assistance as a Pete’s RV representative. Once Mr. Customer decided to “get it done” and no longer had access to the vehicle related to his claim, Mr. Customer forfeited Pete’s RV’s willingness to bear expenses as no due diligence can now be easily accomplished.Basic common sense should agree a dealer does not cut a check based simply on accusations and a telephone request to send money with nothing more provided to the dealer by way of information or evidence.Sincerely,[redacted] Vice President [redacted], Inc. d/b/a Pete’s RV Center [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Our sales manager consulted with the VP of service on this matter.  Upon customer consent, Pete's RV is going to completely replace the front cap with a brand new one, including new graphics (both ordered directly from the mfr.).  The parts and installation are at no cost to the customer,...

and warrantied as long as customer owns the camper.  It takes approximately 30 days for the parts to arrive.  The customer can either schedule an appointment for the repair once the parts arrive, or to not interfere with their camping season, have the work completed in the fall.  The sales manager and VP of service will personally oversee this repair and ensure the work is completed to factory standards.  Service manager [redacted] is sending the customer a separate email communication with details on this repair.

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Address: 218 Robin Crescent, Saskatoon, Saskatchewan, Canada, S7L 7C3

Phone:

60225811 0 0
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Web:

petesrvvt.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Global Saskatoon, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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