Global Security & Communication Inc

I have been with Global since I purchased my home in mid Signed a contract and paid quarterly on-time each time without failOne day, the gentleman/salesman/agent of Global called me and left several messagesActing frantic that he get a hold of meI was working in China and called him while I was away and he insisted I sign a new contract, for the SAME amount as the original and send it back to him asapI told him I was traveling and I would look into this when I returned homeHe insisted and even said he would drive to me to pick it upI told him again, I was out of the countryAgain, the agent of Global insisted that I sign and return the contract or I would no longer have service with GlobalThis gentleman behavior was extremely suspect...so much that I decided that when I returned from China, that I would not renew that contract with GlobalI was put off by not only his behavior but the bizzare representation of GlobalI received MANY mails from Global which I toss

I contacted Global Security to install a security system at my residenceI had them install two cameras (One regular surveillance camera for the driveway and one doorbell camera) and some motion detectorsI had asked the company repeatedly if I could view a live feed of the cameras on a desktop web browser at all times, and they responded by saying yesApproximately half an hour after they installed the system and left, I conducted a systems checkNeither camera will record properly after detecting motion, the video feed for the driveway camera is incredibly unstable, and the doorbell camera doesn't even show up as a viewable option on my web browserI contacted Global Security multiple times after the installation, and promises of getting a callback from the "emergency" technicians did not amount to any communicationThey claimed that my house was "not showing up in their system", they told me I would get a call back, and they have not contacted me at all about my issuesWhat g

I have been with the company for about years I changed to ADT security and canceled 11-30- Paid though the end of year Expected a refund for the month of December they did not supply any service to me Company said they pay in advance to monitoring company so no refund can be madeHowever I called early morning on November 30th, before DecemberThey had time to inform there monitoring company in my opinionAll the equipment was removed on Dec7, I am asking for the $be refunded to me as no service was on

We have been using Global Security for over years We are very happy with their service Capable techs, responsive, and excellent customer relations, and the price fits our budget

In response to the above filed complaint:Mr*** called Global for an emergency installation of a security system with cameras and needed itinstalled on 7-2-Global paid a technician overtime for a Saturday installation and did not charge the customeremergency ratesGlobal does not
typically install Saturdays and because of his urgency, we made an exceptionAt the completion of the installation when it was time to complete the set up on the customer's computer, wewere not granted access to the room that the computer was in because Mr*** said it was too messyThe technicianasked him to call the office to schedule a return call to come back out or to talk to Chris and he would try and walk himthrough it over the phoneAs of 7--6, we had not heard back from the customer so Chris sent the following email:From: "Chris S***" Date: Jul 5, 8:AMSubject: Security SystemTo: "*** ***" Cc:Good Morning,Wanted to walk you through setting up notifications for camera events via Alarm.comis should prevent you from everhaving to monitor your camera feeds.I'll be back in the office later this afternoon/evening and we can go over everythingIn the meantime if you want to inspectit you can browse to Alann.com Website-> Video-> Recording Schedules-> Add ScheduleIf you get a sec, take a look atthis section and let me know if this accomplishes what you were looking for.- Sent From MobileLogged calls were also made on the below dates trying to make sure Mr*** was satisfied with his systemand to see if he had any further question about his system.7-2-- Customer said he was busing and asked that we call back7-2-- No Answer7-3-- No Answer7-5-- No Answer7-8-- No Answer7-11-- No Answer7-11-- No Answer7- 12-- No Answer7-12-- Had brief conversation with customer and he was to call back when he had time7- 15-- Customer stated that he was busy and would call right back7-15-- No Answer
Another email sent 7-15-providing instructions since we could not get a response:From: "Chris S***" Date: Jul 15, 2:PMSubject: *** Camera Port ForwardingTo: Cc:(Deleted Content because of confidential computer porting infonnation)Helpful Video: https://www.youtube.com/watch?v=Tpih6zB7k41Chris S*www .global4security .comIn conclusion, we are very sorry that the customer feels that we have not taken care of him but we have made manyattempts to contact him but have not been able to reach himIn looking at his account, we currently show that hissystem is working properly and Mr*** is able to access all features.Global Security is more than happy to arrange a service call to meet the customer and review the installation or anyconcerns Mr*** may have.Should you have any questions or need further information, please feel free to contact us.SincerelySandy S*Branch Manager***@global4security.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAt the time I made the complaint, I had received no calls regarding my issuesIt was only after the complaint was made that I received a responseAll I wanted was contact from the business and I received itThus my concerns are satisfied.Sincerely, *** ***

Im writing this negative review because im not happy with the way global security company is doing business
This morning I noticed my cam was off lineWhen I checked to see if its plugged in I noticed sparks coming from the wires where the cameras are plugged in to the electical outletI unplugged them both and admittedly call the Portland Global Security office to report my problemTalked to Eric Waters (GM) and he said to send him photos because he had a hard time believing the cameras we're installed incorrectlyAfter he looked at the pictures he wrote
“ Thanks for bringing this to my attentionYou are correct that the wires should have been terminated cleanerThis is not the kind of reputation we have in the industryI can send someone out to repair.” When I called him after the email back he told me that I have to wait 1-weeks to get my sparking (fire hazard) wires fixedEric the General Manager told me that if the cameras worked for years then it can wait another 1-weeksThank god my house didn't catch fire and not just that the wires are in the baby room

Global customer has never cancelled monitoring, had been paying regularly.? I have sent an email to discuss the situation with customer.? Waiting to hear back.? Seemed that there was some expectation that if they did not pay, we would cancel their monitoring.? Happy to help this
customer, personally, as President of Global Security!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. At the time I made the complaint, I had received no calls regarding my issues. It was only after the complaint was made that I received a response. All I wanted was contact from the business and I received it. Thus my concerns are satisfied.Sincerely, [redacted]

In response to the above filed complaint:1. Mr. [redacted] called Global for an emergency installation of a security system with cameras and needed itinstalled on 7-2-1 6. Global paid a technician overtime for a Saturday installation and did not charge the customeremergency rates. Global does not...

typically install Saturdays and because of his urgency, we made an exception.2. At the completion of the installation when it was time to complete the set up on the customer's computer, wewere not granted access to the room that the computer was in because Mr. [redacted] said it was too messy. The technicianasked him to call the office to schedule a return call to come back out or to talk to Chris and he would try and walk himthrough it over the phone.3. As of 7-5 -1 6, we had not heard back from the customer so Chris sent the following email:From: "Chris S[redacted]" <[redacted]@global4securitv.com>Date: Jul 5, 2016 8:21 AMSubject: Security SystemTo: "[redacted]" <[redacted]@gmail.com>Cc:Good Morning,Wanted to walk you through setting up notifications for camera events via Alarm.com. is should prevent you from everhaving to monitor your camera feeds.I'll be back in the office later this afternoon/evening and we can go over everything. In the meantime if you want to inspectit you can browse to Alann.com Website-> Video-> Recording Schedules-> Add Schedule. If you get a sec, take a look atthis section and let me know if this accomplishes what you were looking for.- Sent From Mobile4. Logged calls were also made on the below dates trying to make sure Mr. [redacted] was satisfied with his systemand to see if he had any further question about his system.7-2-16 - Customer said he was busing and asked that we call back7-2-16 - No Answer7-3-16 - No Answer7-5-16 - No Answer7-8-16 - No Answer7-11-16 - No Answer7-11-16 - No Answer7- 12-16 - No Answer7-12-16 - Had brief conversation with customer and he was to call back when he had time7- 15-16 - Customer stated that he was busy and would call right back7-15-16 - No Answer
5. Another email sent 7-15-16 providing instructions since we could not get a response:From: "Chris S[redacted]" <[redacted]@global4securiw.com>Date: Jul 15, 2016 2:05 PMSubject: [redacted] Camera Port ForwardingTo: <[redacted]@gmail.com>Cc:(Deleted Content because of confidential computer porting infonnation)Helpful Video: https://www.youtube.com/watch?v=Tpih6zB7k41Chris S[redacted]www .global4security .comIn conclusion, we are very sorry that the customer feels that we have not taken care of him but we have made manyattempts to contact him but have not been able to reach him. In looking at his account, we currently show that hissystem is working properly and Mr. [redacted] is able to access all features.Global Security is more than happy to arrange a service call to meet the customer and review the installation or anyconcerns Mr. [redacted] may have.Should you have any questions or need further information, please feel free to contact us.SincerelySandy S[redacted]Branch Manager[redacted]@global4security.com253.539.6860

Global customer has never cancelled monitoring, had been paying regularly.  I have sent an email to discuss the situation with customer. Waiting to hear back.  Seemed that there was some expectation that if they did not pay, we would cancel their monitoring.  Happy to help this...

customer, personally, as President of Global Security!