Global Tel* Link Corporation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Kevin BL***
Senior Counsel &
Compliance Officer for this organization confirmed they completed the investigation weeks ago Because I requested it in writing instead of over the phone, he has refused to provide it and has ignored all communicationsThis company is full of lies and deceit
His email:
From: Kevin *** To: *** *** Sent: Monday, January 26, 1:PMSubject: RE: Credit Card Statement
*** ***:
Please provide a few available times to discuss this matter on Wednesday or Thursday of this weekThank youKevin
Kevin *L***
Senior Counsel &
Compliance Officer
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The letter they have sent to you is providing informationI never received a $credit to my accountThey only waived the processing fee that was charged to me at the kiosk originally and applied that to my account in the form of credit which totaled $Due to the company error I was forced to receive calls from the facility for $each callI really wish that they would credit my account for those ridiculous expensive callsI had no choice but to charge my card $each call due to my credit being lostIf I did not charge the call then I would not get to speak to my young son that is in the facilityI am already going through a hard time and this just added to itI feel if you choose to run a company you must do it right and not try and rob people of their hard earned moneyI would like to receive an additional credit to my account in the amount of the expensive calls I had to pay for because GTL's system failedI should not be responsible for that.
Regards,
*** ***

November 1, 2016The Consumer contacted the Revdex.com because she called GTL's Customer Service department to have the funds on her cellphone number transferred to her landline telephone numberMs*** was advised that she would not be able to transfer the funds and she would have to
set up an additional account on her landline to receive calls from an inmate in the CEC Talbot Hall facility.We investigated this complaint and contacted Ms*** via e-mail and informed her that per her request We have transferred the balance of $from account number ###-###-#### to account number ###-###-####In additional we advised her that the appropriate action will be taken with the original CSR that she first spoke to.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T*** Agency Complaints

I had contacted Glenda R*** about this, I do not show any refund for the one refund claimed in July that was processedWhile dealing with GTL previously (before asking Revdex.com to investigate), we had identified the questionable activities to their representative and he steadfastly denied any refunds were owedGTL has processed one of these, thereby admitting they had made a mistake and their representative was in errorI'm claiming the 2nd refund was never received, I'm not going to contest the 3rd "never charged" claim by GTL at this time, as it would significantly slow down the processTherefore, I'm willing to split the difference and accept the one refund still owed to us and disregard the 3rd "never charged" transaction, then the case would be closed

June 18, Dear *** ***,
This letter serves as a formal response to the complaint listed above.The customer contacted the Revdex.com because she is requesting that the remaining balance on her account be refunded.We investigated this complaint and
contacted *** *** on June 16th and informed her that the remaining balance of $has been credited back to her credit cardIn addition we havewaived the $refund processing fee.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call

Billing adjustment credit of $10.00-$

February 19,
Dear *** ***
This letter serves as a formal response to the complaint listed above
The customer contacted the Revdex.com because she is requesting that we close her account and a refund of the remaining balance on the
account
We have attempted to reach **. *** by phone and e-mail, as of today we have not had a replyWe have no record of an account set up on phone number ###-###-####We will be more than happy to investigate when *** *** provides us with a different account number
GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call
Sincerely

November 14, 2016The Consumer contacted the Revdex.com because on October 26th her bank account was charged different by GTL without her authorization.We investigated this complaint and contacted Ms*** via telephone and explained to her that our records show that Ms***
made several payments on October 26th and our system declined of the transactionsOnce a transaction is declined GTL is not going to collect on the fundsMs*** informed us in our telephone conversation that the payments have been released back to her account.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T*** Agency Complaints

This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because some of the calls she receives from an inmate in the Jefferson County Jail have been disconnecting prematurelyIn addition she is requesting that we close her account and
refund the remaining balance on the account.We investigated this complaint and contacted Ms*** via e-mail and explained to her that we did listen to the recording of the calls in question and determined that calls did in fact disconnected prematurelyWe have issued a credit to her account in the amount of $for the dropped callsPer Ms***'s request we have closed her account and the remaining balance on the account in the amount of $has been credited back to her credit card.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely you Kathi T*** Agency Complaints

November 17, 2016The Consumer Contacted the Revdex.com because he has not been able to receive calls from an inmate in the William Huron Valley Correctional facility after changing his telephone number about a week agoMr*** states that GTL needs to update his account with the
new telephone number.After reviewing Mr***'s account number ###-###-#### we determined that Mr*** requested GTL to transfer the funds on this account in the amount of $to account number ###-###-####The transfer was processed on November 8th Once the transfer was completed account number *** was left with a $balanceMr*** accepted a minute call from the inmate on November 14th on the new account.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T***Agency Complaints

February 7, 2017This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because the credit card she uses to add money to either her husband's debit account or her AdvancePay account will randomly decline her card.First of all, let me apologize for the length of time it took to provide a resolution to this complaint.After a very in depth investigation we determined that in early January credit cards were being rejected due to Fraud Rules inadvertently rejecting *** transactions and *** transactionsThe rule has been modified and *** *** should not have any problems going forwardWe have contacted the customer with this resolution.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely Yours, Kathi TAgency Complaints

October 24, 2016The Consumer contacted the Revdex.com because there is a block on account # ###-###-#### and she requested that the block be removed so she could set up an account to accept calls from an inmate in the Essex County Jail.We investigated this complaint and determined that
there is not a block on this account at this timeThe System shows the call failure reason as "inmate cannot afford this call" so the inmate was trying to use debit calling but did not have the funds to do soThe last call was 08-10-16.We have attempted to contact Ms*** several times via telephone to inform her of this resolution; unfortunately she has not returned our request for a call back.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T*** Agency Complaints

November 15, 2017This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because *** ***’s father set up an account to be able to talk to an inmate in a GA DOC facilityOnce the account had been established, *** *** was told that
GTL is not the telephone service provider for the GA department of corrections.We investigated this complaint and contacted *** *** (*** ***’s father) and advised him that GTL lost the contract for the GA DOCGTL has processed a $refund in the form of a credit back to *** *** credit card.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi TAgency Complaints

February 9, 2018This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because on January 31st, he contacted GTL to transfer funds from one account to another accountThe funds have yet to be transferred.We investigated this complaint
and determined that the $balance on account number *** *** *** was transferred to account number *** *** *** giving the account an available balance of $The transfer was processed on February 7thWe contacted *** *** via e-mail with this resolution.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi TAgency Complaints

This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because she has been receiving unwanted calls from GTL repeatedly throughout the day and nightMs*** is requesting her telephone number blocked.We investigated this complaint
and contacted Ms*** via telephone and explained to her that we determined that she was receiving calls from an inmate in the Jefferson County Jail (AL)Per Ms***'s request we have placed a block on her telephone number which will prevent her from receiving any calls from all of the correctional facilities that GTL is the service provider forIn addition we explained that we have no Control over who the inmates attempt to call and it was possible that he was dialing her number in error.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T*** Agency Complaints

November 14, 2016The Consumer contacted the Revdex.com because on October 26th her bank account was charged different by GTL without her authorization.We investigated this complaint and contacted Ms*** via telephone and explained to her that our records show that Ms***
made several payments on October 26th and our system declined of the transactionsOnce a transaction is declined GTL is not going to collect on the fundsMs*** informed us in our telephone conversation that the payments have been released back to her account.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T*** Agency Complaints

December 15, 2014This letter serves as a formal response to the complaint listed aboveThe customer contacted the Revdex.com because her husband is incarcerated in the *** Correctional complex and she adds money to his inmate phone accountLately money has
been disappearing from his account*** *** is requesting a refund for the money that was taken from his account.We investigated this complaint and contacted *** *** via telephone and explained to her that our records show that calls were being made to a different phone number that was on the inmates telephone approved allow listIn addition we explained that it looks like *** *** could have given another inmate his pin debit information to another inmate to make calls*** *** informed us that her husband had told her that recently another inmate had stolen her husband's pin debit informationWe advised *** *** to tell her husband to file a complaint with the correction facility about the stolen pin debit informationUnfortunately there is no refund due to *** *** at this timeGTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.Sincerely Yours,Kathi TAgency Complaints

This is undoubtedly one of the shadiest corporations that I have ever had the displeasure of usingI have no choice however, as Global Tel has a monopoly on it's services in VirginiaThey drop my calls, half of the time they foul up the automated message and screw me out of speaking to my loved one who is incarcerated because it allows the choice to time out before I even get to make it, and when I complain to customer service they drop the callThis is an odious, greedy, and foul company to do business withAnd judging by the other reviews, everybody else feels that way as wellDoes Global Tel even care? Apparently notIn fact, I came here because of a link on their web pageSo they must feel awful good about screwing you over and then sticking a thumb in your eye to bootThere is a special place in hell for these people for taking advantage of folks who have no other choice

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I worked as a counselor at the *** *** ** *** *** facilityOne of my former students had become incarcerated in *** **After a year of using *** *** for telephone services while following the pulse of the caseUnfortunately the student pled guilty to take a year minimum sentence and put it behind himHe was Transferred to *** *** in *** ***I was prompted to now set up an account with GTL to continue phone servicesI did so on 11/5/I found the website misleading and difficult to use(I'm a *** *** *** in *** *** *** for *** *** presently)I can only imagine how the average person uses their servicesAnyhow after a month of calling GTL and asking for assistance with setting up services and a month of getting bounced around and months of no contact with my former student because of GTLI gave up and requested I be refunded the $I had put on my account VIA a credit cardAfter GTL ignored that request I filed a dispute with *** *** *** recovered the $for meGTL then went into my account and marked it as being -$negative balanceIt's 2nd grade math +$- $= not $-I spent over hours on the telephone with *** *** and GTL trying to get my account accurately updated and GTL simply refused toI haven't made or got one phone call from my former studentHe wrote a letter to me stating the phone service at that facility was scamming people out of money by dropping their calls or charging $for minutes of talking and for the lousy year he is inWe can just write to each otherI informed him of what I was going through with GTL as it is and they were not getting any of my credit card informationI called GTL at one point with a rep from *** *** on the line and they were caught in a lie that *** *** has on tapeI'm considering legal action against GTL if this matter isn't rectifiedIf I do i'm going to be looking for a whole lot more than $30.00.I want my account brought to as I owe GTL nothinglike I said before +- $= according to GTL's math +$- $= -$it's pretty sad that I have to go to the Revdex.com for something this elementarybut then again after reading over all of the Fraud watch websites GTL jumps right off the pageThe complaints will go past the Revdex.com right on to SC senators if this matter isn't cleared up and within the next weeks
Regards,
*** ***

January 24, 2017The Consumer Contacted the Revdex.com because he is unable to receive a call from an inmate in the Columbia County Jail (OR).We investigated this complaint and made several attempts to contact Mr*** via telephone and e-mail: unfortunately, we never had a response
from Mr***A letter was sent to Mr*** via US mail explaining that our records show that the inmate has been successfully making collect calls to Mr*** starting January 17th GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T*** Agency Complaints