Global Tel* Link Corporation

December 9, 2014Dear [redacted]This letter serves as a formal response to the complaint listed above.The customer contacted the Revdex.com because on November 3rd she made a $25.00 payment to her GTL telephone account and another payment in the amount of 28.75 was deducted...

from her credit card on November 3rd as well. [redacted] is requesting a refund of $53.75 which represents the 2 payment that were never applied to her account.We investigated this complaint and contacted [redacted] via telephone on December 4th and explained to her that our records show that a credit was issued in the amount of $53.75 back to her credit card on December 3rd in addition we explained that she needs to allow 5 to 7 businessdays for the credit to appear back on her card.GTL anticipates that this will close this complaint and should you have any additional questionsplease feel free to call.

July 21, 2015This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because she states that GTL has been double and triple billing her Debit card but not adding funds to her account established to accept calls from an...

inmate in the [redacted] Jail.We investigated this complaint and contacted [redacted] via E-mail and explained to her that our records show that [redacted] had several declined credit card payment attempts in our system. We provided [redacted] copies of the credit card transactions which reflected approved and declined deposits. In addition we explained to her the disclaimer regarding declined payments which states:Financial institutions place declined deposit attempts on hold for three to five business days then release the funds back into the customer’s account.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely Yours, Kathi TAgency Complaints

October 21, 2014Dear [redacted]This letter serves as a formal response to the complaint listed above.The customer contacted the Revdex.com because she signed on to our company website, ConnectNetwork (previously called [redacted]) and paid $5.00 to send an...

e-mail to an inmate in the [redacted] County Detention facility. The e-mail request did not process and she is requesting a refund of her $5.00 payment.We investigated this complaint and contacted [redacted] on October 16th via telephone and informed her that we have issued a $5.00 credit back to her credit card. [redacted] indicated to us that she was satisfied with this resolution.
GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.Sincerely Yours,Kathi TAgency Complaints

May 12, 2015This letter serves as a formal response to the complaint listed above.
The customer contacted the Revdex.com because she is requesting a refund for a call she received on April 26th from an inmate in the [redacted] Correctional facility. There was static on...

the line and she could not hear what the inmate was saying.We investigated this complaint and contacted [redacted] on May 11th via telephone and advised her that we listened to the recording of the call in question and have issued a credit for the call back to the inmates
Debit account in the amount of $0.21.
[redacted] stated that she was pleased with this resolution.
GTL anticipates that this will close this complaint and should you have any additional questions please feelfree to contact me directly.
Sincerely yours,Kathi TAgency Complaints

July 23, 2014Dear [redacted]This letter serves as a formal response to the complaint listed above.The customer contacted the Revdex.com because her credit card was used fraudulently to accept calls from an inmate in the [redacted] correctional...

facility.We investigated this complaint and contacted **. [redacted] on July 21st. **. [redacted] informed us that her credit card was used by the inmate’s girlfriend on telephone # [redacted] which is a landline that belongs to her mother. The girlfriend was living at the mother’s home at the time. **. [redacted] wanted to know why her mother’s phone number is now blocked from receiving calls from the inmate. We informed her that we received a request on May 5th to transfer the funds to account number [redacted]. It is a GTL requirement to block the phone number once all funds have been depleted from the account. **. [redacted] verified that the account the money was transferred to was the inmate’s girlfriend’s telephone number. The remaining balance in the account is $28.68. We have removed the block on account number [redacted] and transferred the balance of $28.68 back to this account. Unfortunately GTL is not responsible for “Friendly Fraud” therefore **. [redacted] will need to contact the proper authorities to file charges against the girlfriend.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.Sincerely yours,

This letter serves as a formal response to the complaint listed above. The Consumer...

contacted the Revdex.com because she has been receiving unsolicited calls from an inmate in a correctional facility that GTL is the service provider for. Ms. [redacted] does not know anyone in prison or jail so she would like to have her telephone number blocked from receiving these calls. We investigated this complaint and contacted Ms. [redacted] via e-mail and informed her that per her request we have blocked her telephone number, ###-###-#### from receiving calls from all correctional facilities that GTL is the service provider for.
GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.
Sincerely yours,
Kathi T[redacted]
Agency Complaints

March 18, 2014
Dear [redacted]
This letter serves as a formal response to the complaint listed above.
The customer contacted the Revdex.com because she is requesting that her GTL phone account be credited for 6 calls between February 5th...

through February 27th as well as $4.00 in unexplained charges that were deducted from her account.
We investigated this complaint and contacted **. [redacted] via telephone on March 13th and explained to her that a trouble ticket was issued for her complaint and the results were that there were no issues with the phone system at the correctional facility. We offered Ms. [redacted] copies of her call details, transactions and payment history however **. [redacted] declined our offer.
The $4.00 discrepancy on [redacted]’s account is because the inmate made back to back unanswered calls, when this happens the funds are placed on hold and then released back to the account within 45 minutes to an hour.
There is no refund due to **. [redacted] at this time.
GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.
Sincerely yours,

September 18, 2014
Dear [redacted]This letter serves as a formal response to the complaint listed above.The customer contacted the Revdex.com because she is requesting a refund for calls that were accepted by a minor from an inmate in a correctional facility that...

GTL is the service provider for. In addition she is requesting a block be placed on her telephone to prevent future inmate calls.We investigated this complaint and contacted [redacted] via US mail on September 15th and advised her that we listened to the recordings of the calls in question and determined that the calls were from an inmate named [redacted]. The person that accepted the calls was the inmate’s father, not a minor. [redacted] was released and then she continued to accept calls from another inmate. There is no credit due at this time however we have placed a block on [redacted]’s telephone to prevent her from receiving any calls from all correctional facilities that GTL is the service provider for.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.Sincerely yours,
Kathi T
Agency Complaints

December 9, 2014Dear [redacted]
This letter serves as a formal response to the complaint listed above.
The customer contacted the Revdex.com because she is requesting a refund for the calls she receives from an inmate that have disconnected...

prematurely.We attempted to contact [redacted] by telephone and an e-mail. We need to explain to her that the account number that she provided in her complaint has had no call attempts. In addition our records show that we processed a $25 refund back to her credit card. It is possible that [redacted] has another account set up with GTL however; if she does not respond to our request for a return call or reply to our e-mail we have no way of knowing.
We gladly reopen this complaint when/if we hear back from [redacted]
GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.
Sincerely yours,
Kathi TAgency Complaints

Attached is the resolution letter to this complaint.
Corporate Headquarters Operations Center[redacted] Reston, VA 20190[redacted] Mobile, AL 36602
December 3, 2015
Global Tel* Link Corporation www.gtl.net
Revdex.com Of The...

Metropolitan Washington DC and Eastern Pennsylvania1411 K Street NW, 10" Floor Washington, DC 20005-3404
RE: [redacted]
Revdex.com Complaint ID# [redacted]
This letter serves as a formal response to the complaint listed above.
The Consumer contacted the Revdex.com because she paid $25 to set up an AdvancePay account so she could receive calls from an inmate in a correctional facility that GTL is the service provider for. The account was never used and she is requesting the $25 be refunded.
We investigated this complaint and contacted Ms. Johnson-Lee via US mail and informed her that the $25 refund has been processed in the form of a credit back to her credit card that she used to establish the AdvancePay account. In addition we advised her to please allow 3 to 5 business days for the credit to appear back on her credit card.
GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.
Sincerely yours,Kathi T[redacted]
Agency Complaints

We contacted [redacted] and he informed us that he received the check on July 17th 2015.

Complaint: [redacted]
I am rejecting this response because: That is not my issue. My issue is that the phone number is still linked to me and I do not want it to be. I would like for the box to be completely removed from my name and my online account
Regards,
[redacted]

we are still in the process of investigating this complaint.  It appears that the person that had the telephone number before Ms. [redacted] became the account owner had a write off balance. this is the reason that her account did not validate as a LEC billed account. we are in the process of...

trying to get the block removed. on 1/28/2015 we added $7.00 to see if the line will clear and reactivate it as a LEC account. As soon as we have the final resolution I will e-mail it to you.
Sincerely,
Ms. T[redacted]

March 10, 2014
Dear [redacted]
This letter serves as a formal response to the complaint listed above.
The customer contacted the Revdex.com because she attempted to close her GTL phone accounts via our OffenderConnect website and the website would not...

allow her to close her accounts and request a refund of the remaining balances on the accounts.
We investigated this complaint and contacted **. [redacted] via telephone on 03/11/14 and apologized for the trouble she had experienced using our OffenderConnect website. A refund check has been issued in the amount of $76.21. The check will be mailed on 03/14/14 to the address that we verified with **. [redacted].
GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.
Sincerely yours,

September 24, 2014
Dear [redacted]This letter serves as a formal response to the complaint listed above.
The customer contacted the Revdex.com because she is requesting that we remove the block from her phone so she can receive collect phone calls from her son who...

is incarcerated in a correctional facility that VAC is the service provider for.We investigated this complaint and our records show that the last call attempt from NYDOC to telephone number [redacted] was on 09/25/2013. Since [redacted] did not state the correctional facility that she is trying to accept calls from we are unable to investigate the rate issue. None of the rates that she stated in her complaint coincides with any rates that VAC uses. We have left a voice message with this information for [redacted] on 09/23/14GTL anticipates that this will close this complaint and should you have any additional questionsplease feel free to call.Sincerely yours,Kathi T
Agency Complaints

May 6, 2014
Dear [redacted]This letter serves as a formal response to the complaint listed above.The customer contacted the Revdex.com because she made a payment on her account however the payment declined even though there were sufficient funds in the account....

**. [redacted] states that GTL has placed a hold on the funds as a pending charge. In addition **. [redacted] feels her account should be credited for calls that disconnect prematurely.We investigated this complaint and contacted **. [redacted] via e-mail on May 2nd and explained to her that our records show that **. [redacted] attempted to use nine different credit card numbers to pay on account # [redacted]. **. [redacted] had previously been advised by GTL that declined credit card transactions are released back to her account by her financial institution, not GTL.As a onetime courtesy we have issued a credit in the amount of $5.70 to **. [redacted] account for a call that disconnected prematurely on April 25th 2014. **. [redacted] was advised of GTL’s cell phone policy when she first established her account. GTL does not guarantee service on accounts set up on cell phones.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.Sincerely yours,

December 15, 2014
This letter serves as a formal response to the complaint listed above.
The customer contacted the Revdex.com because she made a payment to GTL for a [redacted] facility which is billed through VAC. [redacted] called GTL and requested that the funds transfer...

to [redacted] to be applied to her account. The funds have yet to transfer to the correct account.We investigated this complaint and attempted to contact [redacted] however she was not available and it stated that the mailbox was full so we were unable to leave a message.
In our investigation we determined that the funds were transferred to the [redacted] account on December 8th. The last call she accepted from the inmate was on December 11th. Since she is accepting calls we are unsure if she would still like us to process the refund request.
GTL anticipates that this will close this complaint and should you have any additional questions please feel free to call.
Sincerely Yours,Kathi TAgency Complaints

Fwd: Revdex.com Complaint SubmissionInboxx Revdex.com of Metro Washington DCMay 11 (4 days ago)to me ---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Sun, May 10, 2015 at 6:41 PMSubject: Re: Revdex.com...

Complaint SubmissionTo: [email protected], [email protected] cancel this complaint

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

July 13,...

2016
The Consumer contacted the Revdex.com because she made a payment to her son's father's trust account and the payment did not post to the account.
We investigated this complaint and contacted Ms. [redacted] via telephone and explained to her that our records show that there were 2 payment attempts on June 30th and due to a computer malfunction one payment was rejected and the other payment that was authorized did not apply to the inmates account. The $80 payment that was authorized but did not post to the inmates account has been credited back to Ms. [redacted]'s credit card.
GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.
Sincerely yours,
Kathi T[redacted]
Agency Complaints