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Global Telecom LTD Reviews (3)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We didn't get a paper todayAgain This issue has been an ongoing problem for many monthsMs [redacted] admits that in her responseI have directly contacted Ms [redacted] in the past, emailing and even speaking to her on the phoneAnd for a week or two delivery would improveBut then it stops againOn Monday I got an email that repeated the same excuses she used in her response Did The Times and their carriers not realize that they agreed to deliver a newspaper days a week and days a year when they cashed my check? I'm not sure where Ms [redacted] 's attached call logs wentI haven't seen themAnd I have no idea why the rest of our calls weren't loggedAfter three weeks of not getting any newspapers, we gave up callingI didn't understand when I subscribed to the newspaper that I had to call in every day to have it deliveredI VERY MUCH disagree with her comments about the customer service reps! And I can assure her that we were hung up on, twiceIn neither case were we rude or difficultWe simply tried to point out that this was a serious and on-going problem and asked what was being done to remedy the problem and when we could expect to get a newspaperWe were always given the same response; they were training new carriers and we would certainly get a paper tomorrowOnly once were we told that we were getting a credit and that certainly wasn't for issues! The customer service reps have NOT been attentive to the problem and neither have the people at The Times officeI have given up calling themIt should not be my responsibility to daily tell The Times that they aren't doing their jobI too have a full time job, which I go to every day, and don't have the minutes every afternoon to call them and report their continued failure While we did get newspapers three days in a row, we didn't get any papers todayAs far as I can tell the problem is no betterSo again I'll ask, what is being done to solve this problem and when can we expect to get a newspaper? Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We didn't get a paper today. Again.
This issue has been an ongoing problem for many months. Ms. [redacted] admits that in her response. I have directly contacted Ms. [redacted] in the past, emailing and even speaking to her on the phone. And for a week or two delivery would improve. But then it stops again. On Monday I got an email that repeated the same excuses she used in her response.
Did The Times and their carriers not realize that they agreed to deliver a newspaper 7 days a week and 365 days a year when they cashed my check? I'm not sure where Ms. [redacted]'s attached call logs went. I haven't seen them. And I have no idea why the rest of our calls weren't logged. After three weeks of not getting any newspapers, we gave up calling. I didn't understand when I subscribed to the newspaper that I had to call in every day to have it delivered. I VERY MUCH disagree with her comments about the customer service reps! And I can assure her that we were hung up on, twice. In neither case were we rude or difficult. We simply tried to point out that this was a serious and on-going problem and asked what was being done to remedy the problem and when we could expect to get a newspaper. We were always given the same response; they were training new carriers and we would certainly get a paper tomorrow. Only once were we told that we were getting a credit and that certainly wasn't for 22 issues!
The customer service reps have NOT been attentive to the problem and neither have the people at The Times office. I have given up calling them. It should not be my responsibility to daily tell The Times that they aren't doing their job. I too have a full time job, which I go to every day, and don't have the 20 minutes every afternoon to call them and report their continued failure. 
While we did get newspapers three days in a row, we didn't get any papers today. As far as I can tell the problem is no better. So again I'll ask, what is being done to solve this problem and when can we expect to get a newspaper?
Regards,
[redacted]

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