Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Regards,Global Transportation did not address our major issues, namely, my having to contact the company when the movers did not arrive on the original date of September Customer service was not responsive to my calls This happened three times before the move Yes, we could have stopped the move as a result Trying to line up another moving company when we had to be out of our apartment by October 1, 2014, would have been problematic Just the idea that we did not know when the movers were coming caused undo stress and ultimately added costs The packing was poorly supervised and resulted in damaged goods Trusting the packing crew was a mistake Lamps with bulbs still in were packed with ceramic pots that broke Poor choices were made on the packing end of the move Unanswered calls during this time period was very unnerving Why didn't someone in authority contact us to clarify? My having to sit in 100+ degree temps upon delivery on a Sunday afternoon, checking off the inventory us inexcusable No regard for our carpet by the movers inexcusable Broken items due to mispacking inexcusable No follow up communication is an admission of guilt from our possition These items were not addressed in the company responseOnly after our complaint did we receive feedback This company should be reprimanded and we should receive compensation for the mental stress caused by the poor communicationLegal action is possible unless our specific grievances are addressedThank you [redacted] ***
I rgb(255, 255, 255);">wish to address the client’s statements regarding her views of our serviceWe sincerely apologize for the delay the customer experiencedWe’d like to explain first the delays in arrival for pick-upIt is unfortunate that in the moving industry, even though we do our best to be on-time and keep our customers on-time, there are multiple reasons for delays that are simply out of our control; such as weather conditions and trafficAdding to this is the simple fact that on during the original window for pischeduled with the client our movers were held up with previous jobs that took longer than expectedAs I’m sure you can understand, our dispatch coordinates the route and schedule of our trucks according to the time, location, and size of each move, and if the client’s circumstances change (i.emore items on site then declared over the phone) our crew must stay on site until finishing the job Our customer service representative has been in contact with the client and kept her notified of the delaysWe apologize for the delays and the changes in the client’s plans, and should the client have decided to cancel the move, she would have been fully reimbursed for the deposit, and she agreed to continue the move on the 25th as our crew finally became availableI wish to address the comment regarding additional charges on the day of the move – comparing between the contracted binding estimate and the bill of lading, there seems to be a difference of cubic feetThe initial contract was based on an estimated volume of cubic feet, according to pieces listed on the client’s inventory, compared to the inventory on the day of piconsisting of pieces, occupying cubic feetThe client was charged according to her contracted rate, as promised, at $per cubic footThe additional cost based on the added volume was only $According to the bill of lading (which was NOT contracted originally), it seems there were additional charges for long carry, increase in fuel cost and increased cost of the packing services calculated on the basis of additional cubic feetAltogether the additional charges were $For convenience I’ve attached below the original Binding Estimate, as well as the signed documents from the day of the move – You may notice the difference in inventories in the attached documents, as well as our terms and conditions, labeled “Understanding Your Estimate”The relevant clauses are boxed in REDPlease refer to the attached Binding Estimate, as well as images 1-Unfortunately, after reviewing the document we were not able to find any images attached to the complaint, and we are not able to comment regarding the condition of the items at deliveryThe client is welcomed to contact our customer service department and file a claim based on the insurance policy our service was secured with, as stated in the clients binding estimate that was contracted originally and electronically signed for by the client, as well as the documents signed by the client from the days of piand deliveryEven though we trust the client’s comments about the wardrobe boxes, we simply don’t have sufficient information to reply at this point, and perhaps our movers had decided to pack the boxes because they saw this way to be most efficient based on the client’s articlesThe customer could have suggested to our crew that she wishes her articles will be packed differently and they would have followed her instructionsIf the clients finds it necessary she is welcomed to contract our customer service department and file a claim Please refer to images 5-As stated in line of the Notice of Liability (image 5, signed by customer), carpets are not considered standard equipment and must be arranged by the customer.Dispatch department coordinates the number of crew members depending on the size and complexity of the move, and a crew of people was deemed to be sufficient for the requirements of completing the jobWe do not employ day-laborers and wearing labeled uniform is not customary, we believe our moving crews have an arduous and back-breaking task and should wear comfortable clothesAll interlinked agents, drivers, and loaders work for or with Global Transportation and obey all DOT regulationsFinally, regarding communication throughout the move, we acknowledge the importance of communication between our clients and our various departments - it is our custom to inform customers when something out of the ordinary occurs and it seems there was nothing out of the ordinary to inform the customer ofWe apologize if this seems in the eyes of the customer as poor communication, and if the customer had any concerns she was able to inform our customer service department and they would have provided her with information about the status of shipmentAgain, we apologize for the inconvenience the client experienced and wish to invite her to communicate with us directly, to file a claim or otherwiseOur customer service number 800-675- Truthfully, Global Transportation
I would like to respond to the client’s complaint in full size="2">Our records indeed show the client has contracted our services for the total price of $1050, based on an estimated cubic feet and additional fuel cost, for a move from Stoughton, Wisconsin to Phoenix, Arizona, there have been adjustments along the way based on the necessities of the move: - Additional volume and labor of cubic feet - $ - month of storage - $ - Change of destination, from Arizona to California - $ Our records show the total payment for the move was $ As for the damages, we are deeply sorry and would like to quickly open an investigation into the matter, as this is the first we’re hearing of the matterUnfortunately, even though brakeage is something that occurs during long-distance moves, we have no record of a complaint regarding the delivery made to the client and it seems that client had not reached out to us prior to approaching the BureauIt is imperative that the client will contact us directly to expedite the process and invite the client to call our customer service department, at [redacted] , and they will assist through the process of filing a formal claim for the damages, and help track the missing boxes and televisionBecause of the seriousness of this matter it will be handled personally by our customer service manager It is critically important to us that this matter is resolved to the client’s satisfaction! Sincerely, Global Transportation
Regarding damaged goods, unfortunately damages can occur
during a move and our client can contact customer service department and file
an official claim
We are constantly trying to improve our customer service
department and strive for quicker response and folltimesWe take our
clients feedback to heart
We have answered our client’s comments in our previous
letter and unfortunately there is not much more that can be said.
Since we would like
to resolve the matter, and our upper management will study our clients case in
detail and will decided if she is entitled for a discount.
Regards,
Global Transportation
DO NOT DO BUSINESS WITH THIS COMPANYThey are total RIP offsI moved from Chicago to Texas over a year and a half ago and was quoted $for the entire move1st red flag was that the movers showed up 6hours late and was informed that they need to get a washer and dryer out of storage which was minutes awayMovers just disreguarded what I was saying and began workingLong story short and hours later Alan finalized the paperwork and tell me that the price was now $I had no choice because it's now midnight and the truck was fully loaded with all my belongingsI call the next day to complain and to let the sales agent that quoted me the price what happened the night before and nothing was donePeople never returned my calls, never could speak to a manager about the situationI ended up losing all of my belongingsEverything that I owned was now goneThis company is unprofessional, one of the movers Alan was a ** ***PLEASE DON'T GO THROUGH WHAT I WENT THROUGH
We are deeply sorry
for any damage that took place during the move last year on 12/20/2013. Unfortunately
damages may take place...
during a move and for this reason our clients may choose
from various insurance policies and the client had signed for our basic insurance
policy, provided by all DOT licensed moving companies.
We apologize for the
experience the client had between the pick-up and delivery, yet as described in
our contracts and in all of our written correspondents, long distance delivery
may take up to 21 business days. The delivery took place less than 7 days from
the day we have picked your household goods, we have tried to do our best to
assist and to provide a safe and fast move.
Regarding our beloved
crew, on a personal note, we find it very offensive that the client had determined
that our movers have history of drugs and etc. If a crew-member chooses to have
a tattoo or uses “slang” language due to their upbringing, we believe it would
be incorrect to judge them. Our movers are professional, kind, and very helpful.
They are all background checked and we regularly administer drug tests.
As for damages, we
have previously provided to our client 12/22/2013 our Claims Department Information in
order to settle the issue and adjust the price for her account. It seems the
client chose not to file a claim. Unfortunately a claim can be issued within
9 months after the move took place.
Please refer to the attached electronically signed contract.
We invite our client
to contact our customer support center. The department number is 800-675-5065.
Global Transportation
wishes you and your family a Happy New Year.
I
rgb(255, 255, 255);">wish to address the client’s statements regarding her views of our service.
We sincerely apologize for the delay the customer experienced.
We’d like to explain first the delays in arrival for pick-up. It is unfortunate that in the moving industry, even though we do our best to be on-time and keep our customers on-time, there are multiple reasons for delays that are simply out of our control; such as weather conditions and traffic. Adding to this is the simple fact that on during the original window for pick-up scheduled with the client our movers were held up with previous jobs that took longer than expected. As I’m sure you can understand, our dispatch coordinates the route and schedule of our trucks according to the time, location, and size of each move, and if the client’s circumstances change (i.e. more items on site then declared over the phone) our crew must stay on site until finishing the job.
Our customer service representative has been in contact with the client and kept her notified of the delays. We apologize for the delays and the changes in the client’s plans, and should the client have decided to cancel the move, she would have been fully reimbursed for the deposit, and she agreed to continue the move on the 25th as our crew finally became available.
I wish to address the comment regarding additional charges on the day of the move – comparing between the contracted binding estimate and the bill of lading, there seems to be a difference of 100 cubic feet. The initial contract was based on an estimated volume of 802 cubic feet, according to 113 pieces listed on the client’s inventory, compared to the inventory on the day of pick-up consisting of 133 pieces, occupying 902 cubic feet. The client was charged according to her contracted rate, as promised, at $3.32 per cubic foot. The additional cost based on the added volume was only $332.
According to the bill of lading (which was NOT contracted originally), it seems there were additional charges for long carry, increase in fuel cost and increased cost of the packing services calculated on the basis of additional 100 cubic feet. Altogether the additional charges were $810.
For convenience I’ve attached below the original Binding Estimate, as well as the signed documents from the day of the move – You may notice the difference in inventories in the attached documents, as well as our terms and conditions, labeled “Understanding Your Estimate”.
The relevant clauses are boxed in RED.
Please refer to the attached Binding Estimate, as well as images 1-4.
Unfortunately, after reviewing the document we were not able to find any images attached to the complaint, and we are not able to comment regarding the condition of the items at delivery. The client is welcomed to contact our customer service department and file a claim based on the insurance policy our service was secured with, as stated in the clients binding estimate that was contracted originally and electronically signed for by the client, as well as the documents signed by the client from the days of pick-up and delivery. Even though we trust the client’s comments about the wardrobe boxes, we simply don’t have sufficient information to reply at this point, and perhaps our movers had decided to pack the boxes because they saw this way to be most efficient based on the client’s articles. The customer could have suggested to our crew that she wishes her articles will be packed differently and they would have followed her instructions. If the clients finds it necessary she is welcomed to contract our customer service department and file a claim.
Please refer to images 5-6.
As stated in line 6 of the Notice of Liability (image 5, signed by customer), carpets are not considered standard equipment and must be arranged by the customer.Dispatch department coordinates the number of crew members depending on the size and complexity of the move, and a crew of 2 people was deemed to be sufficient for the requirements of completing the job. We do not employ day-laborers and wearing labeled uniform is not customary, we believe our moving crews have an arduous and back-breaking task and should wear comfortable clothes. All interlinked agents, drivers, and loaders work for or with Global Transportation and obey all DOT regulations.
Finally, regarding communication throughout the move, we acknowledge the importance of communication between our clients and our various departments - it is our custom to inform customers when something out of the ordinary occurs and it seems there was nothing out of the ordinary to inform the customer of. We apologize if this seems in the eyes of the customer as poor communication, and if the customer had any concerns she was able to inform our customer service department and they would have provided her with information about the status of shipment.
Again, we apologize for the inconvenience the client experienced and wish to invite her to communicate with us directly, to file a claim or otherwise. Our customer service number 800-675-5065.
Truthfully,
Global Transportation
I would like to respond to the client’s
complaint in full.
size="2">Our records indeed show the client has
contracted our services for the total price of $1050, based on an estimated 200
cubic feet and additional fuel cost, for a move from Stoughton, Wisconsin to
Phoenix, Arizona, there have been adjustments along the way based on the
necessities of the move:
- Additional volume and labor of 50 cubic feet - $270
- 3 month of storage - $375
- Change of destination, from Arizona to California - $500
Our records show the total payment for the move was $2194.99
As for the damages, we are deeply sorry and would like to
quickly open an investigation into the matter, as this is the first we’re
hearing of the matter. Unfortunately, even though brakeage is something that
occurs during long-distance moves, we have no record of a complaint regarding
the delivery made to the client and it seems that client had not reached out to
us prior to approaching the Bureau. It is imperative that the client will
contact us directly to expedite the process and invite the client to call our
customer service department, at [redacted], and they will assist through the
process of filing a formal claim for the damages, and help track the missing
boxes and television. Because of the seriousness of this matter it will be handled
personally by our customer service manager.
It is critically important to us that this matter is resolved
to the client’s satisfaction!
Sincerely,
Global Transportation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Regards,Global Transportation did not address our major issues, namely, my having to contact the company when the movers did not arrive on the original date of September 23. Customer service was not responsive to my calls. This happened three times before the move. Yes, we could have stopped the move as a result. Trying to line up another moving company when we had to be out of our apartment by October 1, 2014, would have been problematic. Just the idea that we did not know when the movers were coming caused undo stress and ultimately added costs.
The packing was poorly supervised and resulted in damaged goods. Trusting the packing crew was a mistake. Lamps with bulbs still in were packed with ceramic pots that broke. Poor choices were made on the packing end of the move. Unanswered calls during this time period was very unnerving. Why didn't someone in authority contact us to clarify?
My having to sit in 100+ degree temps upon delivery on a Sunday afternoon, checking off the inventory us inexcusable. No regard for our carpet by the movers inexcusable. Broken items due to mispacking inexcusable. No follow up communication is an admission of guilt from our possition. These items were not addressed in the company response.
Only after our complaint did we receive feedback. This company should be reprimanded and we should receive compensation for the mental stress caused by the poor communication.
Legal action is possible unless our specific grievances are addressed.
Thank you
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Regards,Global Transportation did not address our major issues, namely, my having to contact the company when the movers did not arrive on the original date of September Customer service was not responsive to my calls This happened three times before the move Yes, we could have stopped the move as a result Trying to line up another moving company when we had to be out of our apartment by October 1, 2014, would have been problematic Just the idea that we did not know when the movers were coming caused undo stress and ultimately added costs The packing was poorly supervised and resulted in damaged goods Trusting the packing crew was a mistake Lamps with bulbs still in were packed with ceramic pots that broke Poor choices were made on the packing end of the move Unanswered calls during this time period was very unnerving Why didn't someone in authority contact us to clarify? My having to sit in 100+ degree temps upon delivery on a Sunday afternoon, checking off the inventory us inexcusable No regard for our carpet by the movers inexcusable Broken items due to mispacking inexcusable No follow up communication is an admission of guilt from our possition These items were not addressed in the company responseOnly after our complaint did we receive feedback This company should be reprimanded and we should receive compensation for the mental stress caused by the poor communicationLegal action is possible unless our specific grievances are addressedThank you [redacted] ***
I rgb(255, 255, 255);">wish to address the client’s statements regarding her views of our serviceWe sincerely apologize for the delay the customer experiencedWe’d like to explain first the delays in arrival for pick-upIt is unfortunate that in the moving industry, even though we do our best to be on-time and keep our customers on-time, there are multiple reasons for delays that are simply out of our control; such as weather conditions and trafficAdding to this is the simple fact that on during the original window for pischeduled with the client our movers were held up with previous jobs that took longer than expectedAs I’m sure you can understand, our dispatch coordinates the route and schedule of our trucks according to the time, location, and size of each move, and if the client’s circumstances change (i.emore items on site then declared over the phone) our crew must stay on site until finishing the job Our customer service representative has been in contact with the client and kept her notified of the delaysWe apologize for the delays and the changes in the client’s plans, and should the client have decided to cancel the move, she would have been fully reimbursed for the deposit, and she agreed to continue the move on the 25th as our crew finally became availableI wish to address the comment regarding additional charges on the day of the move – comparing between the contracted binding estimate and the bill of lading, there seems to be a difference of cubic feetThe initial contract was based on an estimated volume of cubic feet, according to pieces listed on the client’s inventory, compared to the inventory on the day of piconsisting of pieces, occupying cubic feetThe client was charged according to her contracted rate, as promised, at $per cubic footThe additional cost based on the added volume was only $According to the bill of lading (which was NOT contracted originally), it seems there were additional charges for long carry, increase in fuel cost and increased cost of the packing services calculated on the basis of additional cubic feetAltogether the additional charges were $For convenience I’ve attached below the original Binding Estimate, as well as the signed documents from the day of the move – You may notice the difference in inventories in the attached documents, as well as our terms and conditions, labeled “Understanding Your Estimate”The relevant clauses are boxed in REDPlease refer to the attached Binding Estimate, as well as images 1-Unfortunately, after reviewing the document we were not able to find any images attached to the complaint, and we are not able to comment regarding the condition of the items at deliveryThe client is welcomed to contact our customer service department and file a claim based on the insurance policy our service was secured with, as stated in the clients binding estimate that was contracted originally and electronically signed for by the client, as well as the documents signed by the client from the days of piand deliveryEven though we trust the client’s comments about the wardrobe boxes, we simply don’t have sufficient information to reply at this point, and perhaps our movers had decided to pack the boxes because they saw this way to be most efficient based on the client’s articlesThe customer could have suggested to our crew that she wishes her articles will be packed differently and they would have followed her instructionsIf the clients finds it necessary she is welcomed to contract our customer service department and file a claim Please refer to images 5-As stated in line of the Notice of Liability (image 5, signed by customer), carpets are not considered standard equipment and must be arranged by the customer.Dispatch department coordinates the number of crew members depending on the size and complexity of the move, and a crew of people was deemed to be sufficient for the requirements of completing the jobWe do not employ day-laborers and wearing labeled uniform is not customary, we believe our moving crews have an arduous and back-breaking task and should wear comfortable clothesAll interlinked agents, drivers, and loaders work for or with Global Transportation and obey all DOT regulationsFinally, regarding communication throughout the move, we acknowledge the importance of communication between our clients and our various departments - it is our custom to inform customers when something out of the ordinary occurs and it seems there was nothing out of the ordinary to inform the customer ofWe apologize if this seems in the eyes of the customer as poor communication, and if the customer had any concerns she was able to inform our customer service department and they would have provided her with information about the status of shipmentAgain, we apologize for the inconvenience the client experienced and wish to invite her to communicate with us directly, to file a claim or otherwiseOur customer service number 800-675- Truthfully, Global Transportation
I would like to respond to the client’s complaint in full size="2">Our records indeed show the client has contracted our services for the total price of $1050, based on an estimated cubic feet and additional fuel cost, for a move from Stoughton, Wisconsin to Phoenix, Arizona, there have been adjustments along the way based on the necessities of the move: - Additional volume and labor of cubic feet - $ - month of storage - $ - Change of destination, from Arizona to California - $ Our records show the total payment for the move was $ As for the damages, we are deeply sorry and would like to quickly open an investigation into the matter, as this is the first we’re hearing of the matterUnfortunately, even though brakeage is something that occurs during long-distance moves, we have no record of a complaint regarding the delivery made to the client and it seems that client had not reached out to us prior to approaching the BureauIt is imperative that the client will contact us directly to expedite the process and invite the client to call our customer service department, at [redacted] , and they will assist through the process of filing a formal claim for the damages, and help track the missing boxes and televisionBecause of the seriousness of this matter it will be handled personally by our customer service manager It is critically important to us that this matter is resolved to the client’s satisfaction! Sincerely, Global Transportation
Regarding damaged goods, unfortunately damages can occur
during a move and our client can contact customer service department and file
an official claim
We are constantly trying to improve our customer service
department and strive for quicker response and folltimesWe take our
clients feedback to heart
We have answered our client’s comments in our previous
letter and unfortunately there is not much more that can be said.
Since we would like
to resolve the matter, and our upper management will study our clients case in
detail and will decided if she is entitled for a discount.
Regards,
Global Transportation
DO NOT DO BUSINESS WITH THIS COMPANYThey are total RIP offsI moved from Chicago to Texas over a year and a half ago and was quoted $for the entire move1st red flag was that the movers showed up 6hours late and was informed that they need to get a washer and dryer out of storage which was minutes awayMovers just disreguarded what I was saying and began workingLong story short and hours later Alan finalized the paperwork and tell me that the price was now $I had no choice because it's now midnight and the truck was fully loaded with all my belongingsI call the next day to complain and to let the sales agent that quoted me the price what happened the night before and nothing was donePeople never returned my calls, never could speak to a manager about the situationI ended up losing all of my belongingsEverything that I owned was now goneThis company is unprofessional, one of the movers Alan was a ** ***PLEASE DON'T GO THROUGH WHAT I WENT THROUGH
We are deeply sorry
for any damage that took place during the move last year on 12/20/2013. Unfortunately
damages may take place...
during a move and for this reason our clients may choose
from various insurance policies and the client had signed for our basic insurance
policy, provided by all DOT licensed moving companies.
We apologize for the
experience the client had between the pick-up and delivery, yet as described in
our contracts and in all of our written correspondents, long distance delivery
may take up to 21 business days. The delivery took place less than 7 days from
the day we have picked your household goods, we have tried to do our best to
assist and to provide a safe and fast move.
Regarding our beloved
crew, on a personal note, we find it very offensive that the client had determined
that our movers have history of drugs and etc. If a crew-member chooses to have
a tattoo or uses “slang” language due to their upbringing, we believe it would
be incorrect to judge them. Our movers are professional, kind, and very helpful.
They are all background checked and we regularly administer drug tests.
As for damages, we
have previously provided to our client 12/22/2013 our Claims Department Information in
order to settle the issue and adjust the price for her account. It seems the
client chose not to file a claim. Unfortunately a claim can be issued within
9 months after the move took place.
Please refer to the attached electronically signed contract.
We invite our client
to contact our customer support center. The department number is 800-675-5065.
Global Transportation
wishes you and your family a Happy New Year.
I
rgb(255, 255, 255);">wish to address the client’s statements regarding her views of our service.
We sincerely apologize for the delay the customer experienced.
We’d like to explain first the delays in arrival for pick-up. It is unfortunate that in the moving industry, even though we do our best to be on-time and keep our customers on-time, there are multiple reasons for delays that are simply out of our control; such as weather conditions and traffic. Adding to this is the simple fact that on during the original window for pick-up scheduled with the client our movers were held up with previous jobs that took longer than expected. As I’m sure you can understand, our dispatch coordinates the route and schedule of our trucks according to the time, location, and size of each move, and if the client’s circumstances change (i.e. more items on site then declared over the phone) our crew must stay on site until finishing the job.
Our customer service representative has been in contact with the client and kept her notified of the delays. We apologize for the delays and the changes in the client’s plans, and should the client have decided to cancel the move, she would have been fully reimbursed for the deposit, and she agreed to continue the move on the 25th as our crew finally became available.
I wish to address the comment regarding additional charges on the day of the move – comparing between the contracted binding estimate and the bill of lading, there seems to be a difference of 100 cubic feet. The initial contract was based on an estimated volume of 802 cubic feet, according to 113 pieces listed on the client’s inventory, compared to the inventory on the day of pick-up consisting of 133 pieces, occupying 902 cubic feet. The client was charged according to her contracted rate, as promised, at $3.32 per cubic foot. The additional cost based on the added volume was only $332.
According to the bill of lading (which was NOT contracted originally), it seems there were additional charges for long carry, increase in fuel cost and increased cost of the packing services calculated on the basis of additional 100 cubic feet. Altogether the additional charges were $810.
For convenience I’ve attached below the original Binding Estimate, as well as the signed documents from the day of the move – You may notice the difference in inventories in the attached documents, as well as our terms and conditions, labeled “Understanding Your Estimate”.
The relevant clauses are boxed in RED.
Please refer to the attached Binding Estimate, as well as images 1-4.
Unfortunately, after reviewing the document we were not able to find any images attached to the complaint, and we are not able to comment regarding the condition of the items at delivery. The client is welcomed to contact our customer service department and file a claim based on the insurance policy our service was secured with, as stated in the clients binding estimate that was contracted originally and electronically signed for by the client, as well as the documents signed by the client from the days of pick-up and delivery. Even though we trust the client’s comments about the wardrobe boxes, we simply don’t have sufficient information to reply at this point, and perhaps our movers had decided to pack the boxes because they saw this way to be most efficient based on the client’s articles. The customer could have suggested to our crew that she wishes her articles will be packed differently and they would have followed her instructions. If the clients finds it necessary she is welcomed to contract our customer service department and file a claim.
Please refer to images 5-6.
As stated in line 6 of the Notice of Liability (image 5, signed by customer), carpets are not considered standard equipment and must be arranged by the customer.Dispatch department coordinates the number of crew members depending on the size and complexity of the move, and a crew of 2 people was deemed to be sufficient for the requirements of completing the job. We do not employ day-laborers and wearing labeled uniform is not customary, we believe our moving crews have an arduous and back-breaking task and should wear comfortable clothes. All interlinked agents, drivers, and loaders work for or with Global Transportation and obey all DOT regulations.
Finally, regarding communication throughout the move, we acknowledge the importance of communication between our clients and our various departments - it is our custom to inform customers when something out of the ordinary occurs and it seems there was nothing out of the ordinary to inform the customer of. We apologize if this seems in the eyes of the customer as poor communication, and if the customer had any concerns she was able to inform our customer service department and they would have provided her with information about the status of shipment.
Again, we apologize for the inconvenience the client experienced and wish to invite her to communicate with us directly, to file a claim or otherwise. Our customer service number 800-675-5065.
Truthfully,
Global Transportation
I would like to respond to the client’s
complaint in full.
size="2">Our records indeed show the client has
contracted our services for the total price of $1050, based on an estimated 200
cubic feet and additional fuel cost, for a move from Stoughton, Wisconsin to
Phoenix, Arizona, there have been adjustments along the way based on the
necessities of the move:
- Additional volume and labor of 50 cubic feet - $270
- 3 month of storage - $375
- Change of destination, from Arizona to California - $500
Our records show the total payment for the move was $2194.99
As for the damages, we are deeply sorry and would like to
quickly open an investigation into the matter, as this is the first we’re
hearing of the matter. Unfortunately, even though brakeage is something that
occurs during long-distance moves, we have no record of a complaint regarding
the delivery made to the client and it seems that client had not reached out to
us prior to approaching the Bureau. It is imperative that the client will
contact us directly to expedite the process and invite the client to call our
customer service department, at [redacted], and they will assist through the
process of filing a formal claim for the damages, and help track the missing
boxes and television. Because of the seriousness of this matter it will be handled
personally by our customer service manager.
It is critically important to us that this matter is resolved
to the client’s satisfaction!
Sincerely,
Global Transportation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Regards,Global Transportation did not address our major issues, namely, my having to contact the company when the movers did not arrive on the original date of September 23. Customer service was not responsive to my calls. This happened three times before the move. Yes, we could have stopped the move as a result. Trying to line up another moving company when we had to be out of our apartment by October 1, 2014, would have been problematic. Just the idea that we did not know when the movers were coming caused undo stress and ultimately added costs.
The packing was poorly supervised and resulted in damaged goods. Trusting the packing crew was a mistake. Lamps with bulbs still in were packed with ceramic pots that broke. Poor choices were made on the packing end of the move. Unanswered calls during this time period was very unnerving. Why didn't someone in authority contact us to clarify?
My having to sit in 100+ degree temps upon delivery on a Sunday afternoon, checking off the inventory us inexcusable. No regard for our carpet by the movers inexcusable. Broken items due to mispacking inexcusable. No follow up communication is an admission of guilt from our possition. These items were not addressed in the company response.
Only after our complaint did we receive feedback. This company should be reprimanded and we should receive compensation for the mental stress caused by the poor communication.
Legal action is possible unless our specific grievances are addressed.
Thank you
[redacted]