Global Travel Network

We have reached out to [redacted] ***, and resolved her concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: On 7/20/I received a voicemail from a representative of GTA stating a certificate had been mailed out on May 30, 2015, that they cancelled it since we did not receive it and that a new one would be issued and sent via certified mailHe said he would follow up by email in a few daysHis message didn't ask me to call back to verify my address or contact infoI received the travel certificate via certified mail on 8/4/ I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Amanda W [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have spoken with both Mrand Mrs. *** about the recent phone calls with the marketing company that contacted them, and are grateful
for their feedback We have resolved this to their satisfaction

Upon receiving this complaint, Global called the [redacted]'s and mailed out the promotion as promised.  FedEx confirmed that the promotion was received (Fedex Tracking: [redacted].).

In looking at the notes for Miss W[redacted], I noticed that a certificate was mailed to her back in June.  Our Customer Care has reached out to confirm the mailing address, with no success, or return call.  A certificate has been mailed out certified with hopes that it will reach...

W[redacted], however if W[redacted] will contact our office, to confirm we would be happy to assist in any way.   [redacted]

Revdex.com:
On 7/20/2015 I received a voicemail from a representative of GTA stating a certificate had been mailed out on May 30, 2015, that they cancelled it since we did not receive it and that a new one would be issued and sent via certified mail. He said he would follow up by email in a few days. His message didn't ask me to call back to verify my address or contact info. I received the travel certificate via certified mail on 8/4/2015. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Sincerely,
Amanda W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have reached out to [redacted], and resolved her concerns.

We show that [redacted]'s cancellation request was received and processed on November 15.  They met with our sales manager on November 22 and finalized their cancellation for a full refund.  If there is anything additional that we need to do please let us know.  I apologize for...

the time it took for us to respond for some reason the email notifying us filtered to spam.