Global Travel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I, too, received a letter in the mail from Racine Hyundai and was not surprised by the content? Although it DOES appear that they are handling it correctly now (months later), they continue to point the finger at someone (Sec of State of IL) rather than themselves; they are claiming the Sec of State of IL lost the title work.As explained in my original complaint, after 4-months of my purchase, I was informed by someone at the dealership that they didn't have my title, it had been sent to a bank, etc., only to receive a call later that day saying they found it under a stack of papers on their desk? At this point, not only were things a few months past due, someone tried to place blame and it came back to bite them.In June of this year (now months after purchase), they had the opportunity yet again to handle this? The person I was speaking to at the time (*** ***) assured me he was going to stay on top of things, keep me informed, etc? Not only did he fail to keep me informed like he should have, he kept saying "things are processing at the State of IL, no further updates"? That obviously was not the case if, now in September, someone informs me that the State of IL doesn't have the paperwork/title after all....if they don't have it now, they didn't have it and weren't processing it in June/July/August.In days I am taking a family vacation and driving hours in a vehicle that is currently registered to someone who hasn't owned in AT LEAST 1/years? Should I be pulled over for any reason or need to show proof of registration, I will all but be in deep water because it's going to look like I'm driving a stolen vehicle.In short, yes, perhaps proper action is being taken 'now' but what about all the effort, time, and risk I've gone through up to this point? ? My title and registration is still another 1-months out as well
Regards,
*** ***

I went today to my appointment at Racine Hyundai and I gave them back the Ford Escape SE FWD and they sold me a Hyundai Santa Fe Sport vin ***I will call the lender company to let them know about the transactionHowever, there is a document they requested me to sign in
blank and Then am worriedThey told me it is to recover their FordI hope everything goes ok with that.Hi want to appreciate your support because without you I would never receive the car I need.Sincerely,*** ***

We again are very sorry for your experience and frustration, I am in receipt of your 2nd response to the Revdex.comEverything that can be done to resolve your title issue has been doneWe have decided to accommodate your wish of granting you a $good will payment for the efforts you had to go through in helping resolve this matter.We apologize again for the inconvenience this matter has created you, this matter should be rectified within the next 30-days with your credit union.Sincerely,*** ***General Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me under two conditions:  FIRST I will contact Toyota to have them do a complete check on the vehicle to determine if there are any other issues that should have been disclosed or if there are extensive repairs that need to be addressed.  If Toyota confirms there are additional issues with the car that you are unwilling to fix at your expense for not disclosing to us prior to our purchasing the car then yes we want to exchange the vehicle.  However if you are willing to fix any issues Toyota finds I want Toyota to do the repairs at YOUR expense.  My confidence in your dealership is zero. SECOND if Toyota confirms additional repairs are necessary and you are unwilling to agree to Toyota fixing the car at your dealership's expense and we exchange the Matrix for a different vehicle at your dealership instead, before committing to THAT vehicle I want to  have it inspected by a 2nd party prior to the exchange (whether it is our mechanic or a different dealership based on the car we are exchanging for).  My confidence in your dealership is zero.Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We appreciate the concern and for the vehicle if you would like to look at our exchange program we may be able to assist you in your en devours. Please contact [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I, too, received a letter in the mail from Racine Hyundai and was not surprised by the content.  Although it DOES appear that they are handling it correctly now (16 months later), they continue to point the finger at someone (Sec of State of IL) rather than themselves; they are claiming the Sec of State of IL lost the title work.As explained in my original complaint, after 4-5 months of my purchase, I was informed by someone at the dealership that they didn't have my title, it had been sent to a bank, etc., only to receive a call later that day saying they found it under a stack of papers on their desk.  At this point, not only were things a few months past due, someone tried to place blame and it came back to bite them.In June of this year (now 13 months after purchase), they had the opportunity yet again to handle this.  The person I was speaking to at the time ([redacted]) assured me he was going to stay on top of things, keep me informed, etc.  Not only did he fail to keep me informed like he should have, he kept saying "things are processing at the State of IL, no further updates".  That obviously was not the case if, now in September, someone informs me that the State of IL doesn't have the paperwork/title after all....if they don't have it now, they didn't have it and weren't processing it in June/July/August.In 9 days I am taking a family vacation and driving 15 hours in a vehicle that is currently registered to someone who hasn't owned in AT LEAST 1 1/2 years.  Should I be pulled over for any reason or need to show proof of registration, I will all but be in deep water because it's going to look like I'm driving a stolen vehicle.In short, yes, perhaps proper action is being taken 'now' but what about all the effort, time, and risk I've gone through up to this point?  My title and registration is still another 1-2 months out as well.
Regards,
[redacted]

We appreciate the customer concern and have tried to resolve the issue.

I went today to my appointment at Racine Hyundai and I gave them back the 2013 Ford Escape SE FWD and they sold me a 2017 Hyundai Santa Fe Sport vin [redacted]. I will call the lender company to let them know about the transaction. However, there is a document they requested me to sign in...

blank and Then am worried. They told me it is to recover their Ford. I hope everything goes ok with that.Hi want to appreciate your support because without you I would never receive the car I need.Sincerely,[redacted]

We again are very sorry for your experience and frustration, I am in receipt of your 2nd response to the Revdex.com. Everything that can be done to resolve your title issue has been done. We have decided to accommodate your wish of granting you a $500 good will payment for the efforts you had to go through in helping resolve this matter.We apologize again for the inconvenience this matter has created you, this matter should be rectified within the next 30-60 days with your credit union.Sincerely,[redacted]General Manager

We are verv sorry for your experience and frustration. Our records show copies of your original title work had been sent to the State of Illinois for processing. Based on our research last week, we concluded that it seems to have been misplaced at the Illinois Secretary of State. After you expressed...

your concern last week, we addressed the matter and completed the paperwork to obtain new, expedited title (at our expense), which you have in your possession as of today. We are awaiting your signed paperwork to be returned in the overnight envelope we enclosed. Upon recei\ing your paper work back, we will overnight it to the Illinois Secretary oi State. We will provide you with an overnight tracking number. The new title with your credit union's len will then be sent to your crecit union after Illinois ccmpletes their end of the transaction. We apologize again for the inconvenience this matter has created you. This should be rectified within the next 30-60 days with your credit union as that is what the customary time that the State of Illinois takes with the processing of the new title.