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Global Washington

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Dear Revdex.com, When a maintenance call is received by tenants, we contact the tenant as soon as possible & request information concerning the repair.  Once details are received from the tenant we contact the appropriate vendor and make appointment for the earliest time available. We do advise...

all our tenants that if a maintenance issue should occur during non-business hours or holidays, it may take up to 48 hours for maintenance to be scheduled.On June 6, 2017, The [redacted] (invoice attached), repaired the HVAC unit by replacing a capacitor and fuse in the unit. On October 24, 2017 by The [redacted] (invoice attached). Invoice shows they cleaned and changed nozzle for oil furnace and added R-22.Neither invoices show The [redacted] advising that the entire unit needing replacement. As part of the maintenance service, we always offer to be present during maintenance repair in the event tenant is unable to be present during repairs. We apologize for any inconvenience the HVAC repairs has caused the tenants and we ask that the tenant communicate with our repair department when they are not able to be present for maintenance repairs so that one of our property managers may be present so that it does not inconvenience the tenants.We definitely want to ensure a safe and healthy environment and we ask the tenant to continue communicating with us on all maintenance needs so that we may do what we can to provide that.Please let us know if we need to provide anything else.Sincerely,Central Property Management

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Address: 27235 Cloverland Dr., Lacombe, Louisiana, United States, 70445

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