GlobalTranz

Attached is a copy of the invoice showing a zero balance. Thank you,

The customer shipped with us from 11/2014 until current, in total there have been inside delivery charges totaling $587.00. In review of the customers account we were unable to find any disputes submitted for inside delivery services. If the service was not provided at the time of delivery we...

need to be notified to dispute the charges with the carrier. Per our terms and conditions the customer is liable for any charges assessed by the carrier and that disputes must be submitted in writing  specifically indicating the nature of the dispute. We would be more than happy to look into the disputed charges for the client. At this time we are unable to credit the customer for the amount stated as our record indicate that the services were provided and that no dispute has been filed. There is also a large discrepancy in the amount claimed for services not provided. I have attached a copy of our terms and conditions for your review. Please refer to section 7. Please reach out to our corporate office so that we can assist in reviewing these charges further.Thank you,

The original quote provided was based off of a shipping classification of 92. The carrier re-classed this shipment at a class 250 causing the shipment cost to increase. We can dispute these charges on the customers behalf however we will need a packing list and a specification sheet to provide to...

the carrier in order to dispute the reclassification charges. Disputes can be submitted directly though the sale rep who handles this account. If the customer can provide me with the requested documents I can attempt a dispute for the additional charges. Please note that we have limited time to submit these with the carrier and may be denied due to the age of the shipment.  
Thank you,

We just sent an email to the collection agency to cease collection efforts.  If they continue, please inform [redacted] at [redacted]@globaltranz.com or ###-###-####

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.As previously requested, we must have a copy of an actual invoice from DFS Global Tranz reflecting the total dollar amount being credited to our account before we will consider this resolved. We've been told numerous times from different DFS employees that this was removed from our account only it never has been!ALL we need is an invoice copy reflecting the credited amount they claim has already been applied AS we do NOT want to receive ANY more PAST DUE notices or Collection THREATS!

Regards,

Review: This complaint is pertaining to a shipment done for the brokerage firm Global Trans, which we transported cargo for the client to California. Unfortunately, during transit our truck sustained very bad mechanical issues, which the customer was informed about. During this incident the customer was harassing us continuously for updates on the shipment. Even after we gave them the information to contact the roadside repair service company to verify (note we do have the receipts for labor and parts), they kept harassing and threatening us that we detained their cargo. This was not the case at all. The truck went under costly repairs and extended transit time because of that, but the cargo was delivered. Global Trans is refusing to pay the full amount in the rate confirmation. We do understand the shipment was late, but we did everything in our power to repair the truck and get the shipment to the customer as soon as possible. It is infuriating and disrespectful to take advantage of a small carrier company, as us, by cutting our pay by $2,100. Global Trans has also stated on a watchdog report "WE ARE CURRENTLY UNABLE TO REACH THIS CARRIER, AFTER BEING TOLD MULTIPLE FABRICATED STORIES THAT DID NOT CHECK OUT REGARDING THE LOCATION OF A LOAD THAT IS MULTIPLE DAYS LATE FOR DELIVERY. WE ARE WILLING TO REMOVE THIS COMPLAINT AND GO OUR SEPARATE WAYS CONTINGENT UPON THE RESOLUTION OF THIS SITUATION AFTER THIS CARRIER COMES OUT OF HIDING. THE CARRIER IS URGED TO CONTACT GLOBALTRANZ." which is untrue, we were in contact and gave them updates. The company stated they would remove the watchdog complaint after the shipment reached the customer, but it has not been removed. This is another unprofessional attack at our company. We did what we could to get the cargo to the customers and maintain contract throughout the whole scenario. This TIA Watchdog report needs to be removed immediately as promised, as it is costing problems and Global Trans need to pay the full amount on the rate confirmation. We need this resolved now before we get lawyers involved.Desired Settlement: Removed the TIA watch dog report and pay full amount for the shipping!

Business

Response:

Can you please supply further details on this complaint such as the name of the tucking company and/or the BOL number in question. Once I have this information I can further look into the above complaint. Thank you, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

My name is [redacted] with [redacted]. I order scooters and atvs out of Georgia. I have done this for the past five years and units has never cost over 60.00 per unit. So this was a new carrier and had good prices. I got my shipment but first no lift gate that I paid for, so I hired flea market to unload. This was the first week in march, then on March 27, 2015 globaltranz drafts 203.46 more out of my account and says it was a weight difference on the units. I have been fighting with this company for a month and a half but only excuses. So I went to my bank to get my money back, but still loss 40.00 lift gate fee. This company is scamming people! only deal with shipping companies. Not brokers who gets the lowest rate. They are crooks!

Review: Delivery by carrier (Flo Trans), contracted by your company, was not made in a timely manner (shipped 9/22 from NY to Chicago area). Due to scheduling and timeliness of arrival from New York and the necessity of delivery option needed (liftgate-enabled truck), MaxiClean had to incur costs to pick up from the FloTrans dock in Chicago. I had asked for credit toward the our costs as the costs were NOT incurred by FloTrans, and was forwarded to GlobalTranz (GT) for remediation. I called GT and talked to a representative who told me he would discuss with the sender. After several calls, he told me to call the sender because it was his issue. The sender sent me to FloTrans, who sent me circuitously back to GT. Since that time, I have tried to call (and left messages for) the representative and subsequently the CEO, [redacted] out of frustration. No one has bothered to return the call to discuss.Desired Settlement: The total shipping of 4 dryers purchased in NY and charged to MaxiClean, LLC was 703.00. I am asking for a minimum of $250.00 (that does not even cover half of my cost) for a last minute pickup and delivery to our Laundromat.

Business

Response:

For load [redacted] our records show that we could not get a trucking company to pick up the freight and that this load was canceled 4/3/2015. Due to the service request being canceled we do not feel as if we owe the amount requested. We are a freight broker that connects shippers with the trucking companies due many circumstances loads may be delayed or canceled.

Consumer

Response:

the response did not address the original complaint which described a delivery in September. Our delivery was scheduled for 9.18. Superior laundry was your client and we scheduled with them. The delivery was not timely forcing us to pick up the equipment at our expense. I feel the response addressed another delivery.

Business

Response:

The response sent is in reference to the BOL number provided in the complaint ([redacted]). If this is not the shipment in question please supply the BOL number so this can be looked into and resolved. Thank you,

Review: I use to ship about 10k month with this company, I guess that wasn’t enough to value my business. Global Tranz sells ad-on services such as lift gate, [redacted]dential delivery etc, they all cost extra. They also hire independent reps that handle account’s, they don’t have no supervisors you can get any service past we they give you. For example I paid for inside deliveries which is called threshold, where the almost always dirty overweight driver is to put the item in the nearest entry, be it a garage or front door. I make expensive furniture and ship all over the country daily. You can imagine a few months ago when the people GT hired show up at my customers in NY where I paid for inside delivery. Well the driver says we don’t do that you need to take it from here, he dumped it in the drive and left in a blizzard. When I called my rep I got no help at all, no credits, no refund for services no rendered. I did about $1400 in inside deliveries that were never done, I have it writing too that even though they have that service listed on the site and take money for it, its not offered, its not refunded back and that’s that. I asked to speak to someone in their cooperate office, I got nothing. They refused to refund me about $1400 and basically said they are not going to give it back, despite the fact on average I ship 20 sofa a month with them. This is the poorest run logistic company from owner Andrew Leto to the Reps. Here is my last email We wont be doing business here anymore nobody should Google their name the complaints are endless and all the same. Global Trash.Desired Settlement: I want $1400 back in a refund

Business

Response:

The customer shipped with us from 11/2014 until current, in total there have been inside delivery charges totaling $587.00. In review of the customers account we were unable to find any disputes submitted for inside delivery services. If the service was not provided at the time of delivery we need to be notified to dispute the charges with the carrier. Per our terms and conditions the customer is liable for any charges assessed by the carrier and that disputes must be submitted in writing specifically indicating the nature of the dispute. We would be more than happy to look into the disputed charges for the client. At this time we are unable to credit the customer for the amount stated as our record indicate that the services were provided and that no dispute has been filed. There is also a large discrepancy in the amount claimed for services not provided. I have attached a copy of our terms and conditions for your review. Please refer to section 7. Please reach out to our corporate office so that we can assist in reviewing these charges further.Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

See email chain below, as well there is a claim of $1500 owed that too is unpaid bring the total owed to us at over 2K

Regards,

Review: We hired Globaltranz to pickup and deliver (1) piece. The driver that was arranged and booked by Globaltranz, picked up a 2nd piece without question. The Bill of Lading clearing states (1) piece was to be picked up.

I checked the status of pick up with my contact at Globaltranz and he mentioned the driver had just picked up a 2nd piece. I told him to have the driver return the item immediately because it was not his to take. The driver had just picked up and was in the local area.

I was told by my contact at Globaltranz that the dispatcher refused to return the item until the next day. There was no mention that I would be charged for the drivers error.

My company paid the invoice (#[redacted]) that I was quoted, (1) piece $300.88, on time 9/18/14.

Several months later, we received an invoice (#[redacted]A)for returning the 2nd piece back to the pick up location. I worked with my contact at Globaltranz to get this resolved. November 17, 2014

Now, fast forward to June 30, 2015, we started getting notices of this past due invoice. My contact at GlobalTranz no longer works there and is unable to help. Globaltranz says they have no records regarding this and that my company must pay the past due.

Globaltranz is now threatening legal action against my company if we dont pay.Desired Settlement: This charge is not valid. It was the carriers error in picking up a piece that was not listed on his Bill of Lading. I would like this amount to be reversed and for Globaltranz to stop all contact with my company immediatedly.

Business

Response:

It is the responsibility of the shipper to provide the carrier with the correct freight upon pickup, regardless of what the BOL states the carrier will take the freight as instructed. Please note that we are a broker. The customer cannot refuse to pay GlobalTranz because of a dispute against the trucking company. We did attempt to dispute the charges with the carrier through our courtesy dispute process however the dispute was denied by the carrier. The customer can file a dispute directly with the carrier since we were not able to win through our courtesy dispute process. The customer is legally obligated to pay the entire balance it owes to GlobalTranz for its brokerage services.Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Global Tranz was hired and paid to handle the shipping, they are the ones who chose the carrier. They should be held responsible. They want the business, but don't tell you if an issue arises with the carrier they chose, you are on your own and they will not help. Global Tranz has poor business ethics and we are very dissatisfied with their customer service.

Regards,

Business

Response:

We are a freight broker and connect shippers with the carriers to handle their shipping needs. The shipper provided the carrier with an extra pallet that was requested to be returned to the shipper after pick up. Due to this error by the shipper the carrier has assessed return shipping charges. GlobalTranz is not at fault for the additional shipping charges assessed by the carrier. Please refer to section 7 or the terms and conditions.

Review: Been trying to resolve an invoice issue since Nivember 2014. A shipment was quoted, accepted, delivered & then billed nearly double what was initially quoted!

Global Trans has had numerous chances to resolve this issue as they said they would over the phone have the excess amount removed due to carrier re-class. We PAID the invoice, everything that was AGREED on in writing so to say we are PAST DUE & going to Collections is ridiculous!.

They did not remove the over billed amount & continue to send past due invoices & WILL NOT respond AT ALL in regards to this - only more past due / collection notices!Desired Settlement: We want the over billed amount that was never authorized removed from our account!

The Sales Rep initiates the Class, not the customer. We dont have an issue with the carrier but Global Tranz themselves for not handling this matter responsibly!

Should not have to come to this!

Business

Response:

As of 6/25/2015 invoice 5641640 was credited off the customers account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As previously requested, we must have a copy of an actual invoice from DFS Global Tranz reflecting the total dollar amount being credited to our account before we will consider this resolved. We've been told numerous times from different DFS employees that this was removed from our account only it never has been!ALL we need is an invoice copy reflecting the credited amount they claim has already been applied AS we do NOT want to receive ANY more PAST DUE notices or Collection THREATS!

Regards,

Business

Response:

Attached is a copy of the invoice showing a zero balance. Thank you,

Review: I own a company that sells used and refurbished exercise equipment. We used a logistics company/shipping broker called Global Tranz to ship many of the pieces of our equipment. However, we kept getting charged extra money for shipments because the shipping companies were reclassing the shipments due to extra weight or incorrect dimensions. We tried to dispute the reclasses by taking pictures of the equipment on pallets, showing proof of the correct dimensions and weights through manufacturer's websites, and by saving copies of all of our packing slips. However, Globaltranz would never dispute the charges. Over time, we were charged thousands of dollars more than what we should have been.

In December of last year, I told our broker, [redacted], that we were going to dispute the charges with our bank if they did not follow through with disputing the charges. They refused, so I disputed the charges and won the case with the bank because they were not charging the correct amount according to the invoices. Since then, Global Tranz has submitted our account to debt collectors to try to get the money back.

In May, they charged our bank account over a thousand dollars without authorization. I immediately sent them an email stating that we have repeatedly told them they are not authorized to charge our account. They are now creating unauthorized electronic checks without our signature to withdraw money from our bank account. I have contacted the bank and placed a stop payment on the account. However, [redacted] is saying that there is nothing they can do to stop the charges with the authorization that they are using fraudulently. I am working with the bank to try to get the money back as well. I would like to file a complaint against Global Tranz for their completely unethical practices. I have plenty of emails for proof including where we stated that they were not authorized to charge our account.Desired Settlement: I would like them to stop charging our account without our consent, and I would like them to reimburse the charges that were incurred without our consent.

Business

Response:

I [redacted] owes GlobalTranz for unpaid balances totaling $2,065.63 for services provided. At no time did GlobalTranz fraudulently charge [redacted] provided GlobalTranz with the attached open check draft authorization form to process payment for all services rendered. Per section 7 of the attached terms and conditions [redacted] is responsible to pay the balance due. GlobalTranz is a broker [redacted] can not refuse to payGlobalTranz because of a dispute against the trucking company. If we were not able to resolve the dispute with the carrier through our courtesy claims process the customer must reach out to the trucking company to file a dispute. [redacted] is legally obligated to pay the entire balance owed for the brokerage services provided. The balance owed has been turned over to third party collections and must be resolved directly the the collection agency.

Consumer

Response:

1) Global Tranz was the one who charged thousands of dollars in overages for shipping reclasses. They are the ones who are responsible for making adjustments to our account. The shipping companies never charged us directly. They could not make corrections to an invoice that was for Global Tranz. Every other shipping broker we have ever dealt with has the means to dispute reclass charges. 2) In the authorization that Global Tranz provided, it states that it will be terminated with a notice by phone or email. I am attaching the last email that was sent in May notifying Global Tranz that they are not authorized to charge the account. This was in addition to several phone conversations advising them that they are no longer authorized to charge the account. They have no authorization and cannot simply charge our account whenever they feel like it.

Business

Response:

This notice was dated 5/6/2015. Since this date no additional charges have been charges against the account. The reclassification charges are deemed as valid and must be paid.

Review: Here’s the requested information for the order that went Hurst, TX………picked up on 6/2/2014 and was not delivered until 6/10/2014. Here we are disputing Proof of Commodity. We built two pallets with the same product……….one was shipped to Houston, TX on 6/2/2014 and was delivered 6/6/2014 and the other was shipped to Hurst, TX.

We should be reimbursed for [redacted] delivering late?……..it’s not our problem they have lift gate issues in Texas. This has become very frustrating considering the fact we have no support on this issue. It's seems to me product can be delivered at anytime once it's picked and that's not fair to the customer. We paid for 2 day transit on one shipment and 3 days transit on the other. We ending up paying additional fees for inside delivery that didn't happen and commodity issues on the other.Desired Settlement: I would like to refunded the amount over paid that was not originally agreed upon when both shipments were picked up.

Business

Response:

Per our sales agent, they have communicated the following with the customer:"This was delayed with [redacted]…..We have pro-actively worked with the customer about the inside delivery charges and have been unable to get [redacted] to reverse them. Customer was upset that candles set in trailer when delayed and could have possible melted. Again, we have already addressed with customer and even got pictures of the facility to dispute inside delivery charges. [redacted] said they did not deliver inside, but had to bring to the door so charges are valid."

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

[redacted] GlobalTranz allow these trucking companies to transport goods under their rules and regulations. I do not speak to or contact any of these trucking companies to resolve any of these matters. It's the responsibility of our Broker GlobalTranz to handle these issues when they arise. As a compnay we need support and I've asked in the past not to use certian Trucking Companies that has delivery issues.RegardsMichael Lash

Business

Response:

To Whom it May Concern,

Review: See below the email I received from accounts payable concern a dispute for over an unpaid invoice. We were instructed to pay the invoice short a few months ago and then we received a threaten email this morning tell us our account will be turned over to collection.

From: [redacted] [mailto[redacted]]

Sent: Wednesday, May 20, 2015 11:03 AM

To: [redacted] Noice

Cc: [redacted]

Subject: RE: Notice of Rebill - PRO# [redacted] - UPS Freight - GlobalTranz (1000-10000)

[redacted] and [redacted]

I confirmed with UPS that no weight inspection was performed on this freight. They advised that there was a input error on the billing. They have corrected the weight in their system and will be re-invoicing GlobalTranz at the correct price on the next billing cycle. As soon as we receive the invoice, we will revise your invoice. I apologize for the inconvenience!

Please disregard Invoice# [redacted] for now. If you wish, you can either hold off on payment until the revised invoice is received, or you can short -ay the invoice for your original quoted amount of $262.89. If you choose to short-pay, please let me know so I can notate your account accordingly.

Thank you,

[redacted].Desired Settlement: We will go ahead and pay the requested amount, but I would like to be reimbursed $464.26.

Business

Response:

We submitted a dispute with UPS for PRO [redacted]/BOL [redacted] for the additional re-weight/re-class charges through our courtesy dispute/claims process however the dispute was denied by UPS. The shipment was quoted with a weight of 2588 shipping under class 70 however the freight was inspected and was re-weighed to 3065 pounds and re-classed to 300. Due to the re-weight and re-class the original quote of $262.89 is no longer valid and the additional charges of $464.26 are owed. I have attached the re-weight and re-class certificate provided by UPS. Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have several emails from [redacted] at GlobalTranz in the accounting department to disregard these charges. I clearly understand GlobalTranz create BOL'S on our behalf, but that does not warrant them to generate the BOL incorrectly. The order was placed to ship glass, but Eric that work at GlobalTranz entered the wrong information on the BOL which caused the original issue. We paid what we were told to pay and to disregard the additional chargers......why are we having an issue with this?

Regards,

Business

Response:

Marie,I have been working with the sales rep on invoice [redacted] and they have agreed to absorb the additional charges in the amount of $464.26. We will be issuing a check today for the credit. Let me know if anything else is needed to close this case. Thank you, Amy V[redacted] | Accounts Receivable ManagerO: ###-###-#### F: ###-###-####[redacted]Scottsdale, AZ 85261WWW.GLOBALTRANZ.COM

First time using GlobalTranz for LTL shipment from Florida to Virginia and will NEVER use them again. The LTL shipment should have arrived Tuesday, September 8 and as of September 10 it still has not been delivered. Our representative, Daniel C[redacted] was not in during most of this time. Contacted Lauren R[redacted] who was helpful but did not always send email follow-up so I was calling every 30 minutes for updates. We had to change delivery date to Tuesday, September 15 so we will see if it gets delivered then.

I did a load 09/22/15 for agent Bryan N[redacted]. He needed the load picked up at 5:30 A.M so he would send me packet to fill out afterwards. I asked for release # but he gave me a contact name at loading company. Bryan sent me confirmation rate sheet by text message. After talking to factoring company, they told me Global Tranz should have sent me a formal rate sheet and I can't factor load with a text message. After calling, texting, and emailing Bryan asking him for rate sheet, he tells me he's going to ask corporate and he'll resend email but I've yet to receive it.

I booked a load with globaltranz 3 days before the p/u time

I sent them all the paperwork they need by fax and e-mail several times. I called them over 20 times most of the time they don't answer the phone. When they answer they say they did not get any paperwork from me , I had to spend the weekends in Boise. ID because I could not get any other load it was too late. So truckers stay away from these people

[redacted], Inc. provided a truckload transportation services from Hayward, CA to Canton, OH shipped on 06/13/2014 and delivered on 06/20/2014. We have not been paid for over 3 months. At request of GlabalTranz Enterprises, Inc. [redacted] accounting department has now sent several redundant copies of invoice and signed bills of lading as proof of delivery. Our collection efforts are being ignored. We now have total of two open invoices that remain unpaid with total balance of $ 9,200.00

Review: Account ID: [redacted] - Invoice Status for the additional amount of from another new Invoice No.: [redacted] with balance due of $98.76. [redacted] have already paid the first invoice for the original shipment of two ac units to business/residential address.

Second invoice to [redacted] is not valid per agreed final pricing on first invoice with salesman.Desired Settlement: Remove 98.76

Business

Response:

This balance on this invoice has been credited off the customers account. They no longer owe this balance.

Review: We have used GlobalTranz as our logistics provider in 2011-2012. We have stopped using them due to very large number of shipment damages which totals over 29,000 which they have denied the wrongdoing. After 1 year of stopped using them they have came up with bogus invoices to offset their liability in our claims and eventually sent it for collection. Now we have collection from Globaltranz which calls me very frequently for charges that are bogus. I need them to stop calling us so we can go on with our business. Otherwise we will have no choice but to file a lawsuit which will include but not limited to all the claims that we've originally opened with them with full proof of each.Desired Settlement: Globaltranz and or their collection companies needs to stop calling us to collect on bogus invoices.

Business

Response:

We are in receipt of a complaint filed to your office from Contemporary Plan. We have investigated this matter and carefully reviewed Mr. [redacted]’s file. We find his allegations to be misguided and at fault of his own. Here are the facts in this matter.On September 5th, 2012 Mr. [redacted] himself signed a contract agreeing to all terms and conditions of doing business with GlobalTranz, I’ve attached that contract as well as the terms and conditions. On our terms and conditions if you could please reference section 9.As a freight broker, GlobalTranz never directly handles the freight of a shipment, nor are we legally obligated to pursue the claim process with the carriers on behalf of our customers. As a courtesy service to our customers, we will from time to time, offer assistance in the claims process, but cannot be legally liable for the outcome of said due process.GlobalTranz is liable to contract carriers and coordinate freight shipments and keep them as close to the projected time frame provided to us by the carriers. By doing so, GlobalTranz pays the freight charges to the carriers, and in turn bills our customers.Unfortunately, Mr. [redacted]’s company, Contemporary Plan has neglected their contractual obligation to freight charges that are due in full for services rendered. GlobalTranz completed our contractual obligations by making sure the freight was picked up, transported, and delivered, as well as made numerous efforts to work out pay arrangements with them. Based on this negligence by Contemporary Plan, GlobalTranz through a normal course of business has retained a collection agency to handle enforcement of this breached contract. If anyone should be consideringlitigation in this matter, it is our collection agency to enforce the contract that Contemporary Plan has breached and the services they have stolen.For the sake of expedited resolution, we at GlobalTranz hope that Mr. [redacted] resolves the matter on a voluntary basis with our collection agency so that we can all move on from this unfortunate situation. If youhave any further questions, please feel free to contact me. Kindly,