Initial Business Response /* (1000, 5, 2014/10/29) */
I have gone out to the property and have talked with the owner. I am sending the owner two possible estimates for further work, to correct their problem. Thank you [redacted] Lindholm
Initial Consumer Rebuttal /* (3000, 7, 2014/10/29) */
(The...
consumer indicated he/she DID NOT accept the response from the business.)
The company is now saying that they do not guarantee their work and state additional work is needed to fix the leak. This is the same area that they did the first work on and now they say additional work is needed at additional cost. I obviously made a mistake in choosing this company to do the repairs as they don't warrant their work and just come back with additional work at additional cost.
The owner tried to put the blame on us stating that it was the work that we wanted repaired. That is ridiculous! We had their person inspect the roof and agreed to and paid for the repairs that he stated would fix the leak. This is not a reputable company.
Final Consumer Response /* (4200, 11, 2014/10/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I know what the contract stated however, in speaking with the salesman he said if there was a problem with the repairs within a few months of the completion that they would fix the issue. What company is in business that does not guarantee their work?? They can just provide an estimate do the work and if there is a problem just say too bad!! That is what this company did. They are not a reputable company and any person needing roof work on their home should definitely not consider them.
This company did not try to work with the homeowner to resolve the issue. Instead they just state that the problem was not part of the fix which their salesman stated would resolve the issue. My realtor will make sure that this company is on the do not call list.
Final Business Response /* (4000, 13, 2014/11/03) */
We apologize and understand the homeowners frustration. The project manager that gave verbal consent that "if there was a problem with the repairs within a few months of the completion that they would fix the issue" is no longer with the company. And he was not authorized to give this consent. Lindholm Roofing will honor its written contract by coming out and giving additional estimates to help solve the issues. Again the work that was originally done was a repair or a patch and was not guaranteed to fix the problem which was stated in the signed contract. The companies final offer is to honor the contract and give the estimates to do further work needed.
Initial Business Response /* (1000, 5, 2014/10/29) */
I have gone out to the property and have talked with the owner. I am sending the owner two possible estimates for further work, to correct their problem. Thank you [redacted] Lindholm
Initial Consumer Rebuttal /* (3000, 7, 2014/10/29) */
(The...
consumer indicated he/she DID NOT accept the response from the business.)
The company is now saying that they do not guarantee their work and state additional work is needed to fix the leak. This is the same area that they did the first work on and now they say additional work is needed at additional cost. I obviously made a mistake in choosing this company to do the repairs as they don't warrant their work and just come back with additional work at additional cost.
The owner tried to put the blame on us stating that it was the work that we wanted repaired. That is ridiculous! We had their person inspect the roof and agreed to and paid for the repairs that he stated would fix the leak. This is not a reputable company.
Final Consumer Response /* (4200, 11, 2014/10/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I know what the contract stated however, in speaking with the salesman he said if there was a problem with the repairs within a few months of the completion that they would fix the issue. What company is in business that does not guarantee their work?? They can just provide an estimate do the work and if there is a problem just say too bad!! That is what this company did. They are not a reputable company and any person needing roof work on their home should definitely not consider them.
This company did not try to work with the homeowner to resolve the issue. Instead they just state that the problem was not part of the fix which their salesman stated would resolve the issue. My realtor will make sure that this company is on the do not call list.
Final Business Response /* (4000, 13, 2014/11/03) */
We apologize and understand the homeowners frustration. The project manager that gave verbal consent that "if there was a problem with the repairs within a few months of the completion that they would fix the issue" is no longer with the company. And he was not authorized to give this consent. Lindholm Roofing will honor its written contract by coming out and giving additional estimates to help solve the issues. Again the work that was originally done was a repair or a patch and was not guaranteed to fix the problem which was stated in the signed contract. The companies final offer is to honor the contract and give the estimates to do further work needed.