Globe Trotting Kiwi

United States Attorneys General Office
Department of Justice
Carillion Tower
***, Ste. # *** Charlotte, N.C. ***
Cc: Maryland Department of Consumer Protection, *** Suite ***, Baltimore, Md. ***

National Revdex.com (On-Line Claim File)

This letter is submitted as a formal complaint and investigation request against Ms. Delwyn N, represented as Co-Founder & COO at Elite Travel Group, and last known operating in the State of Maryland. Below are known means of contact for Ms. N:
Websites: www.elitetravelersgroup.com; www.globetrottingkiwi.com
Mailing address:
N***, DELWYN
Globe Trotting Kiwi
*** Rockville, MD. ***(M); (W)

Early in the year of 2018, we, a group of 17 women entrusted travel arrangements to Delwyn N and Elite Travel Group, for a vacation trip to Dubai, United Arab Emirates. We each paid a total of $2,000 in monthly installments of $250 per month beginning February 1, 2018 and concluding on July 1, 2018. Our travel itinerary included- departing Charlotte, N.C. and New York City, October 22, returning on October 29, 2018, using the airline carriers, *** and Emirates Airlines.
We were quoted, and agreed to, the rate of $2000 per person to include airfare to and from Dubai, two pieces of free checked luggage, 6 nights’ hotel accommodations at *** Hotel in Dubai, daily breakfast, a desert excursion, and car service to and from the airport and hotel. In total we entrusted Ms. N & Elite Travel Group in excess of $34,000.
About a week prior to our departure, Ms. N/Elite Travel, emailed each of us a confirmation describing our airline flight times and hotel accommodations. Several days later we each received a boarding pass for our departure flight.
Upon our arrival at the airport in Charlotte, N.C. no one was allowed to check in using the boarding passes provided by Ms. N because our tickets had not been paid for. After much anxiety and several frantic calls to Elite Travel, Ms. N released funds to pay *** Airlines for travel from Charlotte to New York. This, of course, cost us a higher amount because tickets were paid at “point of purchase” rather than at the lesser “advance purchase” amount; even though our funds were in Ms. N’s possession months ahead. (Ms. N misused our funds in that our tickets were being paid in “piece meals” as one-way tickets from Charlotte to JFK instead of the combine group rate where everything should have been purchased in advance as an all-inclusive around trip package -Charlotte-New York-Dubai, and return). We were finally allowed to check-in and board the flight. Although we arrived at the airport two hours early, which would have provided plenty of time to leisurely check in and board, we were now forced to rush through international security check points and run to our departure gates in order not to miss our flights. Our group is a seasoned group of ladies and this created an unexpected amount of stress and exhaustion on us all.
When we arrived at the *** Hotel in Dubai (14 hours and twelve thousand miles later), we were AGAIN faced with the same issue of not allowed to check in because our rooms had NOT been paid for. Again, numerous calls were made to Delwyn N/Elite Travel Group, back in the United States. After speaking to Ms. N, we were given several excuses to why our rooms were unpaid. First, she said our rooms were paid, followed by several different stories why our rooms were NOT paid for. The last conversation, that night, concluded with Ms. N saying she would try to get the money paid to the hotel by the next business day.
So here we were, 17 exhausted women, having flown 14 hours, in a foreign country, sitting in a hotel lobby for hours not knowing what to do. We were all extremely frustrated and upset, which caused a divide in our travel group. Finally, some of the women decided to change their original accommodations by doubling or tripling up with each other, to pay for rooms that were supposedly already purchased… and that WE had certainly already paid for. Others had to get loans from there bank back in the U.S. to cover costs or used whatever means necessary in order to have hotel accommodations. It was like an unbelievable nightmare!!
Our group leader, ***, (who was our direct point of contact with Ms. N), was in desperate contact with Ms. N several times every single day, attempting to recoup money spent for things that were included & paid for in our original package agreement; and to get an understanding of what and how she was really using/misusing our $34,000; and to demand that she immediately make things right. Every response from her became more and more confusing and appeared to be intentional, misleading lie after lie.
While we were super angry, frustrated and frightened, we were determined to have a good vacation… after all, this was supposed to be our ‘Trip of a Lifetime”. As hard a we tried, it was difficult to truly enjoy our time because we just didn’t know what was ahead… would we even have a flight back home to the United States? Or would we run out of money paying for things that should have already been covered?
We are all grateful to have made it back home. However, on our return flight, Ms. N mis-booked our flight AGAIN. Therefore, we ended up having to spend additional unexpected money to book a one-night hotel stay in New York, and take an early morning flight back to Charlotte. In addition, we had to p ay for our luggage to be checked. Again, free baggage check as part of our original package provided by Ms. N and Elite Travel Group.
We believe that Ms. N and Elite Travel Group terribly & intentionally misused our funds and intended to defraud us. Therefore, we are requesting a full investigation of Delwyn N

Approximately 10 months ago I began paying Delwyn N, COO of the above company payment on a trip to Dubai. The cost of the trip was $2000. There were a group of 16 ladies. The dates of the trip were 25 - 29 Oct. The morning of the 25th at 5am, 8 of us checked in at the *** counter in Charlotte, NC. We were told that reservations were made but the tickets were not paid for. The POC in the group who helped with the trip contacted Ms. N to inform her that the tickets were not paid for. An hour before departure Ms. N paid for the tickets. We arrived in Dubai at 11:30pm on the 25th, tried to check into the *** (all 16 of us) and was informed that the rooms were not paid for. Again, Ms. N was contacted and we were told by her that she did not have any money. We all chipped in, put three to a room to ease the financial hardship on each other. *** who is a travel agent that worked with Ms. N was on the trip with us. She was blind sided by this woman's shady operation. She had to take out a loan and used what cash she had with her to reimburse us for the rooms with promise from Ms. N that she will deposit a check in her account. She did deposit the check for $9000 but the check bounced. She did not booked our return flight on *** from NY to Charlotte until the 27th, we returned back to the U.S. on the 29th. As a result of her booking our return flight two days before, we ended up paying $30 for our bags. Also, there was a delay with our flight from Dubai which caused us to miss our flight from NY to Charlotte. We ended staying in a hotel at the cost of $207. Because of the way she booked the return flights the airlines would not pay for our hotel. After returning to the States and several phone calls threatening to sue her, she finally reimbursed me for my room in Dubai but still owes me for paying $30 for baggage and $207 for hotel.

Early in the year of 2018, we, a group of 17 women entrusted travel arrangements to Delwyn N and ***, for a vacation trip to Dubai, United Arab Emirates. We each paid a total of $2,000 in monthly installments of $250 per month beginning February 1, 2018 and concluding on July 1, 2018. Our travel itinerary included- departing Charlotte, N.C. and New York City, October 22, returning on October 29, 2018.
We were initially quoted the rate of $2000 per person which include airfare to and from Dubai, two pieces of free checked luggage, 6 nights of hotel accommodations at *** Hotel in Dubai, daily breakfast, a desert excursion, and car service to and from the airport and hotel.
About a week prior to our departure, Ms. N/***, emailed each of us a confirmation describing our airline flight times and hotel accommodations. Several day later we each received a boarding pass for our departure flight.
Upon our arrival at the airport in Charlotte, N.C. no one was allowed to check in using the boarding passes provided by Ms.N*** because our tickets had not been paid for. After much anxiety and several frantic calls to ***, Ms. N released funds to pay *** Airlines. We were then allowed to check in and board the flight. Although we arrived at the airport two hours early, which would have provided plenty of time to check in and board, we were now forced to rush through international security check points and run to our departures gates in order not to miss our flight. Our group is a seasoned group of ladies and this created an unexpected amount of stress and exhaustion on us all, in order to ensure everyone made the flight safely and on time.
When we arrived at the hotel in Dubai (14 hours and twelve thousand miles later), we AGAIN ran into the same issue of not being allowed to check in because our rooms had NOT been paid for. We again made numerous calls to Delwyn N/***, back in the United States. After speaking to Ms. N, we were given several excuses to why our rooms were unpaid. First, she told us, our rooms were paid, then several different stories why our rooms were NOT paid for. The conversation concluded with Ms. N saying she would try to get the money paid to the hotel by the next business day.
So here we were, 17 exhausted women, having flown 14 hours, in a foreign country, sitting in a hotel lobby for hours not knowing what to do. We were all extremely frustrated and upset, which caused a divide in our travel group. Finally, some of the women decided to change their original accommodations by doubling or tripling up with each other, to pay for rooms that were supposedly already purchased in order to get some rest. Others had to get loans from there bank back in the U.S. to cover costs or used whatever means necessary in order to have hotel accommodations. It was like an unbelievable nightmare!!
We were in contact with Ms. N several times every single day, attempting to recoup money spent for things that were including in our original package, and to get an understanding of what our $2,000 paid for and to demand a refund and every day it was lie after lie.
While we were super angry, frustrated and frightened, we were determined to have a good vacation… after all, this was supposed to be our ‘Trip of a Lifetime”. As hard a we tried, it was difficult to truly enjoy our time because we just didn’t know what was ahead… would we even have a flight back home to the United States? Or would we run out of money paying for things that should have been covered?
We are all grateful to have made it back home, but however, on our return flight, Ms. N mis booked our flights, so we ended up having to spend unexpected additional money again to book a one-night hotel stay in New York, and take an early morning flight back to Charlotte, and we had to pay for our luggage to be checked. Which was again apart of our original package provided by Ms. N and The ***.
We believe that Ms. N and *** misused our funds and intended to defraud us. Therefore, we are requesting a full investigation of Delwyn N and ***. We are also requesting a full reimbursement of $2,000 per person and all other additional expenses paid on our vacation out of pocket. We fulfilled our contract arrangement with *** by paying in full for our trip and all of its arrangements three months prior to our departure. We incurred much unexpected expenses that should have been handled long before our departure and we encountered high anxiety, stress, ill-feelings, sleepless nights, worry and fears.