Globeroot, LLC

Good service ever

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Hello Team,We have already submitted our response on 28th March, However here is the same typed Email as you will find in your
systemWe have also send you a new mail today in regard of same complain.Email sent on 28th March, 2016------------------------------Dear Ma’am/Sir,We received the letter from you regarding the complain and we are feeling very regret in this matter however we always try to deliver the best services to our customer and leave no stone unturned in resolving the issueWe work in good faith and for customer satisfaction that is main key of our business But sometimes it’s impossible to satisfy all customer and so that we have very easy policy in customer faith.As we received complain from *** *** and she stated that she has been made fooled regarding her computer but the main thing is that we never call to customer, Whenever customers call us for any problem they are guidedWhen we checked computer, we found some virus that's why the computer was slow downWe never say that we are *** or licensed to service *** product that is also clearly mentioned on our website as well as on invoice which we send customer to make payment so that they can be satisfied or assured about the company and services before making the payment.We never force customer to make payment through check or some different modeIt’s totally depending on customer which mode they chooseAs we also found some password issue that customer talking about for but it does not make any sense here, without password computer is not accessible so how we could fix the computerWe never used IRS or something else.As we also didn't find any call from her on mention date in complainIf customer calls us, they certainly helped from us that’s why we have easy policy for refund if they are not satisfiedAs she mentioned about calls given from her on 18th of March, but we didn't receive any callIn the ground of failure in providing the services or resolution, the company promises her for compensationBut without hearing from customer, we are not able to provide the solution.We are looking further in this case on high priority and the customer will given full support from us.BBC Complain ID: *** (***)Your favor will be highly appreciable.Thank You!Globeroot LLCCapitol Ave.Suite 310, A333Cheyenne, Wyoming 82001***
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ADDITIONAL MESSAGE FROM BUSINESS:
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Dear Ma’am/Sir,
This Email is in regard of previous complain ID *** (***)We tried to contact to customer but we didn't find any response from customerIn the absence of customer or without contacting her, we are unable to provide solutionAs we have already cleared, we have easy refund policy in favor of customer but without customer request we are not able to provide solution.We also need some information to initiate the refund if customer want, and it will be based on services used and our policy but in the absence of customer we are unable to do so.We are still looking further in this case and the customer will given the positive response.BBC Complain ID: *** (***)Your favor will be highly appreciable.Thank You!Globeroot LLCCapitol Ave.Suite 310, A333Cheyenne, Wyoming 82001***
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date: Tue, Apr 19, at 5:AMsubject: DisputeDear Mr***, Re: Globeroot - *** ***I have read Globeroot's response, but I am unable to return accessories they requested as they were destroyed/deletedwhen all communication and contact with Globeroot ended As stated previously, I do not, under any circumstances wish to be in contact with them Therefore, I reject their business response and cancel my request for a refundPlease consider the matter closed.Kindly contact the business with my response.With sincere appreciation for all your help in this matter.*** ***

Dear ***,Re: Dispute with Globeroot - *** *** In reply to your email dated Friday, April 15, at 5:pm I, *** ***, do not want to have any relationship or correspondence directly with GloberootI am requesting a refund in the amount of $349.64.I am requesting this refund in the above amount be sent via check to the Revdex.com office ** *** ** *** *** ** *** *** *** *** ** *** Upon your receipt of the check from Globeroot, please forward it to me.Thank you very much for your invaluable attention to this matter.Best regards.*** ***

Dear ***,
In regard of the dispute with *** ***, We have reviewed all the information She could also requested for the refund before as she was covered our refund policy but we never received any request from her directlyHowever we are going to initiate a refund through merchantIt's very hard time for us to issue a check because our bank account is hacked by someone and the bank is investigating on thatHowever we have requested to our merchant to issue a refund for herWe will send you a further confirmation or if it's not go through merchant, we will issue a check in day or two when the bank issue resolveI also request you to contact the customer and ask her to return the accessories which she received from Globeroot LLC On our company address.
Thanks!
Globeroot LLC

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date: Tue, Apr 19, at 5:AMsubject: Dispute
Dear Mr***, Re: Globeroot - *** ***I have read Globeroot's response, but I am unable to return accessories they requested as they were destroyed/deletedwhen all communication and contact with Globeroot ended As stated previously, I do not, under any circumstances wish to be in contact with them Therefore, I reject their business response and cancel my request for a refundPlease consider the matter closed.Kindly contact the business with my response.With sincere appreciation for all your help in this matter.*** ***

[redacted]
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[redacted]
Hello Team,We have already submitted our response on 28th March, 2016. However here is the same typed Email as you will find in your system. We have also...

send you a new mail today in regard of same complain.Email sent on 28th March, 2016------------------------------Dear Ma’am/Sir,We received the letter from you regarding the complain and we are feeling very regret in this matter however we always try to deliver the best services to our customer and leave no stone unturned in resolving the issue. We work in good faith and for customer satisfaction that is main key of our business.  But sometimes it’s impossible to satisfy all customer and so that we have very easy policy in customer faith.As we received complain from [redacted] and she stated that she has been made fooled regarding her computer but the main thing is that we never call to customer, Whenever customers call us for any problem they are guided. When we checked computer, we found some virus that's why the computer was slow down. We never say that we are [redacted] or licensed to service [redacted] product that is also clearly mentioned on our website as well as on invoice which we send customer to make payment so that they can be satisfied or assured about the company and services before making the payment.We never force customer to make payment through check or some different mode. It’s totally depending on customer which mode they choose. As we also found some password issue that customer talking about for but it does not make any sense here, without password computer is not accessible so how we could fix the computer. We never used IRS or something else.As we also didn't find any call from her on mention date in complain. If customer calls us, they certainly helped from us that’s why we have easy policy for refund if they are not satisfied. As she mentioned about calls given from her on 18th of March, 2016 but we didn't receive any call. In the ground of failure in providing the services or resolution, the company promises her for compensation. But without hearing from customer, we are not able to provide the solution.We are looking further in this case on high priority and the customer will given full support from us.BBC Complain ID: [redacted] ([redacted])Your favor will be highly appreciable.Thank You!Globeroot LLC1603 Capitol Ave.Suite 310, A333Cheyenne, Wyoming 82001[redacted]
[redacted]
[redacted]
ADDITIONAL MESSAGE FROM BUSINESS:[redacted]
[redacted]
[redacted]
[redacted]
Dear Ma’am/Sir,This Email is in regard of previous complain ID [redacted] ([redacted]). We tried to contact to customer but we didn't find any response from customer. In the absence of customer or without contacting her, we are unable to provide solution. As we have already cleared, we have easy refund policy in favor of customer but without customer request we are not able to provide solution.We also need some information to initiate the refund if customer want, and it will be based on services used and our policy but in the absence of customer we are unable to do so.We are still looking further in this case and the customer will given the positive response.BBC Complain ID: [redacted] ([redacted])Your favor will be highly appreciable.Thank You!Globeroot LLC1603 Capitol Ave.Suite 310, A333Cheyenne, Wyoming 82001[redacted]
[redacted]
[redacted]

Dear [redacted],In regard of the dispute with [redacted], We have reviewed all the information . She could also requested for the refund before as she was covered our refund policy but we never received any request from her directly. However we are going to initiate a refund through merchant. It's very hard time for us to issue a check because our bank account is hacked by someone and the bank is investigating on that. However we have requested to our merchant to issue a refund for her. We will send you a further confirmation or if it's not go through merchant, we will issue a check in day or two when the bank issue resolve. I also request you to contact the customer and ask her to return the accessories which she received from Globeroot LLC On our company address. Thanks!Globeroot LLC

I am extremely satisfied with the help I received today. it was a long process for Globeroot to get my computer up and running but they stayed with it to the end and were very helpful with all of my questions. I would recommend Globeroot llc to anyone needing help to secure there information.I have been a customer since february of 2016 .