Globus International Shipping Corp.

Review: I shipped my family's heirlooms, including antiques, from Israel to the US after we sold my deceased father's estate. Globus packed our museum-grade, 130 year-old credenza/sideboard by the great American furniture makers - the Horner Brothers - with only corrugated paper and a plastic as thick as seran wrap, when a blanket and crate should have been used. The worst part is that the team leader of the packers confirmed that it would be crated once in the port before shipping. It never happened. Their website clearly states they are "experts" in shipping woks of arts and have all the adequate shipping materials.

They didn't mark the credenza as fragile, or "handle with care" although it is covered with handmade carvings. They didn't even mark an arrow indicating it should remain horizontal for the duration of the journey. It traveled vertically with movers dragging it on its carved side and scraping the carved lion's feet and the beautiful carvings of its top. One of the sides split into two. They only marked it with one word - in Hebrew, that translates into a generic "cabinet". No marking in English for an international shipment indicating what it was, so handlers can understand it's fragile. The movers were in shock when I opened it in front of them and revealed it is an antique masterpiece.

They also did not package an antique limoges set adequately and the set's sugar bowl arrived chipped. Another antique ceramic lamp arrived with a hole in it. Across the board the packaging was insufficient and unprofessional.

At the same time I was shipping furniture from Norway to the US with a Norwegian company. The Norwegian company packed my IKEA furniture better than how Globus packed an antique from the 1880s.

They also did not bother telling me that the insurance required all items above $1,000 appraised before shipping. They knew a month before shipping that I had two items above 1,000 USD: a Credenza at 7,000 USD and a bronze horse at 2,500 USD. They only bothered sending me the insurance documentation and requirements after all the items were packed.

After delivery and reporting the damage, the Insurance's appraiser asked me to get the 1880's credenza "fixed" and send him the bill. I didn't know if I should cry or laugh that an "appraiser" does not know that this furniture would lose even more value if "fixed". The insurance process has been a nightmare and dealing with the shipping company has been a nightmare. I even contacted the CEO of Globus to intervene. He replied that he would look into it, but never heard from him again.Desired Settlement: Considering the shipping company did not use the reasonable packaging materials for this particular type of cargo that every other reasonable professional packer would have used in this circumstance, and considering they (falsely) claim on their website that they are "experts" in shipping works of art and therefore should have known better, the resolution would include the shipping company paying me the maximum amount of my insurance policy for all the items that were damaged.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,