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Gloria Choice Funeral Chapel

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Gloria Choice Funeral Chapel Reviews (1)

April 7, 2017To whom it may concern:Please accept this letter as a formal response to complaint #[redacted] which was received in our office Wednesday, April 5, 2017. Thank you for serving as an avenue by which consumers may provide feedback to businesses so that we can continue to hone our craft of...

service to our clients. G. Choice Funeral Chapel prides itself on excelling in every area of our business, including the efficient execution of paperwork.The deceased [redacted] served our great country and was honorably discharged. Such service made himeligible for military benefits including, but not limited to, a military burial and death certificates at no charge. The date of birth printed ?n [redacted]'s death certificate was transposed directly from his discharge paperwork which accompanies this letter. In order for [redacted] to be interred in [redacted] Cemetery, or any other military cemetery, al pertinent information must match what the United States Military has on file.After [redacted] made us aware that the date of birth provided by United states Government was incorrect, we ordered the necessary correction through t office f vital Records in New Castle, PA. The processing of making these corrections can take between eight and twelve weeks at the  discretion of Pennsylvania's Office of Vital Records and thus, out of our control. While sympathize with [redacted]'s frustration, these issues take time to correct, When the death certificates are corrected, she will be promptly notified to either pick them up or have them mailed to her home address.The casket [redacted] selected, a [redacted], does not come embroidered with doves, and the embroidering of doves was neither purchased nor implied. With respect to the program, our graphic design department will not print any obituary without first getting verbal or written approval from our client-family.If [redacted] has any further concerns, our office is open from 9:00AM to 5:00 PM Monday through Friday, We aremore than happy to continue to assist her and rectify any problem she may have.Respectfully,

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Address: 2530 North Broad Street, Philadelphia, Pennsylvania, United States, 19132

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