Gloria's Beauty Salon

October 23,
Revdex.com
Viewridge Ave#
San Diego, Ca
Re: Response to Complaint #***
Dear *** ***:
On Friday September 19, I received a call from a *** *** ***
*** was requesting an
appointment for Saturday the 20th of September at :p.m*** *** informed me that she was
referred to me by one of my clientsMy clients name is *** *** she has been my clients for
many yearsOn the 20th of September, *** *** arrived for her appointment on time, She requested a
color of 7m-mocba, I showed her a book with all the colors, and I showed her the color 7m-Mocha
*** *** said that 7m-Mocha was too light, she would rather go one color darkerI recommended
6m-Mocha, *** *** agreed with the color I bad chosen
*** *** had some streaks on the crown of her head and she said that they were to orangeI
proceeded to remove the Orange ftom her hair, and place a light Beige on her hairWhen I finished the
color work, I proceeded to style her hair, *** *** asked me ifl could flat iron her hair because she
was attending a party that nightWhen I finished her style I took my mirror and showed her the style I
had done on her, *** *** stood up and took the mirror and look at her hair, she told me that she was
very please with the color and the hair style
I charged her $for the hair color and the streaks, giving her a discount for being referred to me
by one of my clientsI charge her $for flat ironing her hairTotal price that she was charged was
$*** *** was in agreement with the price that I had chargedWhen she paid me, I thanked
her and told her it was a pleasure attending to her and that I hoped she was pleased with the work I had
done*** *** touching her hair responded "Yes I really like it", and she gave me $as a tip
On Sunday the 21stOf September, *** *** called me arowd 3:or 4:p.mTo tell me that the
color I had used on her was not the color she had asked forI was shocked upon receiving this phone
call because she left the salon happySo I asked *** *** what she wanted me to do, I want to go
right now, so you can attend meI told her I could not meet with her on this date, because it was my
only day off, and I was not in the salonI also told her that I was surprised that she waited hours to
calJ me and tell me that she was not satisfied with the color, I told why she didn't tell me when I had
finished her hair color at the salon
I told *** *** that I could meet with her on Monday at 9:a.m., *** *** agreed and said she
would meet with me on Monday the 22nd of SeptemberI didn't schedule any more appointments
because I was going to attend ** *** *** did not arrive for her schedule appointment nor did
she call me to let me know that she was unable to make the appointment Around 4:00p.mOn the 22nd
of September, *** *** called me to tell that she could not make her appointment because she had to
work and she was not going to leave her work just to keep the appointmentShe was only calling me
so I could refimd her moneyShe informed me that on Sunday she bad gone to another salon so they
could place another color on her hair, because the one I had used was not correctI was upset because
she asked me to refund her money and I could keep the $tip, I told her I didn't work for tips
I infonned *** *** that I was upset because not only bad she allowed someone else to use a different
color on her hair, then she offended me by saying I could keep the $tip, and she didn't give me a
chance to look at her hair or to fix whatever she was dissatisfied with*** *** asked me "So you are
not going to refund my money'' I answered her no because I did a good job for you and you were
satisfied when you left the salon*** *** proceed to tell me that she could take me to court, and I
told do what you need to do
I later foWld out per *** *** tbat *** *** did not go to workI honestly feel that this complaint
is unfounded and I should not have to refund any money
Sincerely,
***