I'm writing to you in response to a complaint from ID [redacted] I won't mention names to keep privacyIn early Febuary he had towed her nissan quest in to expert car care incto have a overheating problem looked intoShe had told me that they had not driven the van for a long time due to it was overheatingShe did not want to take her van back to who had previously worked on itWe performed a cooling system inspection and found the radiator was blown out, the water pump bypass was leakingI had suggested we replace the thermostat, and radiator hoses since they were original and we were going to be opening up the cooling system, and this would be a good time to replace since it had overheatedI also explained to them that we would need to recheck the van after the repairs to make sure there were no other problems like the headgaskets and to make sure the cooling fans were working properly.The customer authorized us to to make the necessary repairs and to recheck the van after the repairs were completedAfter the repairs were completed we rechecked the cooling system and bled the cooling system and test droveAfter test drives the van had not overheatedWe then took it on a 3rd test drive and it started to run hotWe looked into the problem and there were combustion gases coming through and constant air getting pushed through the cooling system.I called the customer and told her of our findingsI told her that the cylinder heads need to be pulled, sent out and pressure checked for cracks and if good then machine themI also told her that it would be a good idea to replace the timing belt and tensioner and water pump She said she would have to talk it over with her son and get back to meA few days later she called me and said to go aheadI had given her the total of the first repair and then the total of the secondary part of the repairsI told her that we would need half down and the balance when completedShe came in and paid half down $1,on Febuary 13th We completed the repairs on Febuary 24th 2015.The customer came in on Febuary 25th and paid the balance of $1,and picked her van upI told her that and put in writing that our repiars had a month or 12,mile warranty on parts and laborOn march 27th she brought her van in because while driving the lights went dim and some lights came on the dash, she was afraid it was going to die outI looked at her van and could not find anything wrongShe left her van overnight to have us look into further to try and duplicate her complaintI had her van running in the shop for about an hour and had out charging system tester in placeThe alternator output had dropped from volts to volts for a few seconds and would jump back up and then drop out againI explained to her that when the pcm doesnt get the proper voltage it can do weird things and pop on warning lightsThis problem happened under a full load, with the head lights on and blower on with the heat onI told her that she could drive it, just dont run a lot of accessories in the mean timeOn April 30th She had called me and told me that her van was broken down and had another shop look at it and they said there were problems due to our repairsShe said they had taken pictures and wanted to meet up with me that night to discuss a refundI asked her what kind of problems was she having? She would not tell meI told her that I could not meet up that night, I had to pick up my kids that night, I could meet up with her on Monday May 4th at 4:pmShe had requested we meet at the Mcdonalds on 84th and greenfield because she wasn't comfortable coming to the shop to discuss thisI told her I understood and went there on Monday at 4:pmI waited till 5:pm and she did not show upI tried calling her and she did not answer, so I left a messageShe did not return my callI'm in the dark on the problems she is having since she will not tell meIf there is any problems with the work we did its under a month or 12,mile warrantyWe need to know the problem in order to resolve her problemWe have a A+ rating with the Revdex.comand have been in business almost yearsWe strive to do our best for each and every customerI will keep trying to help this customer but I need to know the problems she is having so I can helpBest Regards,
Colleen [redacted] brought her kia sportage in for for a diagnosis on a few lights that were illuminated on her dash,the abs and brake, esc and check engine light were all on when we brought her vehicle inThere a number of fault codes that were stored in the computer systemWe had done a full vehicle scan and to go thru all these faults takes quite a bit of timeColleen was shown all the various problems we sawThe oil pan was rusted thru and dripping oil everywhereThere were faults for the abs system, steering angle position sensor, cruise stop switch failure, and oxygen sensor upstreamThere was a broken sway link in the front endAfter diagnosing the fault codes we called Colleen and explained to her what would be needed to be doneThe faulty steering angle sensor and cruise stop switch were all related to the abs.These needed to be replaced and rechecked afterwards to make sure there were no other problems with the abs systemColleen chose to replaced the oil pan and the broken sway linkShe also authorized the upstream oxygen sensorI had told her on Friday the 31st of Mach that some of the parts were special order and would not see them until MondayWe had received all the parts except the steering angle position sensorOur phone system went down due to the internet until 3:pm on that MondayI was not present when Colleen picked up her carShe did not pay for the Steering angle sensor and did not want us to install that partThe following day I called Colleen to follow up with her to find out why she didn't want to do the steering angle sensorShe informed me that she was having the same lights abs and esc light being on and abs kicking intermittentlyI told her that the steering angle sensor would need to be installed and the whole system recheckedIts impossible that Colleens car is worse than when she brought her car inThe oil pan is new and not leaking everywhere and sway links in the front are now new and not clunking, and oxygen sensor was replaced for the check engine lightSometimes there are phases in a repair, the steering angle sensor and cruise stop switch needed to be replaced before any further testing could be doneThe cruise stop switch was completed and steering angle sensor needs to be done yetIf Colleen wants her problems to be fixed, she needs to complete the recommended repairsWhen Colleen brought her car back in for me to recheck it she waited and was here for minutes, walked up to the counter and grabbed her keys off the repair order and said she was calling the Revdex.comThat was last time I heard from Colleen until this letterIf you have any further questions please feel free to contact meThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I'm writing to you in response to a complaint from ID ***I won't mention names to keep privacyIn early Febuary he had towed her nissan quest in to expert car care incto have a overheating problem looked intoShe had told me that they had not driven the van for a long time due
to it was overheatingShe did not want to take her van back to who had previously worked on itWe performed a cooling system inspection and found the radiator was blown out, the water pump bypass was leakingI had suggested we replace the thermostat, and radiator hoses since they were original and we were going to be opening up the cooling system, and this would be a good time to replace since it had overheatedI also explained to them that we would need to recheck the van after the repairs to make sure there were no other problems like the headgaskets and to make sure the cooling fans were working properly.The customer authorized us to to make the necessary repairs and to recheck the van after the repairs were completedAfter the repairs were completed we rechecked the cooling system and bled the cooling system and test droveAfter test drives the van had not overheatedWe then took it on a 3rd test drive and it started to run hotWe looked into the problem and there were combustion gases coming through and constant air getting pushed through the cooling system.I called the customer and told her of our findingsI told her that the cylinder heads need to be pulled, sent out and pressure checked for cracks and if good then machine themI also told her that it would be a good idea to replace the timing belt and tensioner and water pump She said she would have to talk it over with her son and get back to meA few days later she called me and said to go aheadI had given her the total of the first repair and then the total of the secondary part of the repairsI told her that we would need half down and the balance when completedShe came in and paid half down $1,on Febuary 13th We completed the repairs on Febuary 24th 2015.The customer came in on Febuary 25th and paid the balance of $1,and picked her van upI told her that and put in writing that our repiars had a month or 12,mile warranty on parts and labor. On march 27th she brought her van in because while driving the lights went dim and some lights came on the dash, she was afraid it was going to die outI looked at her van and could not find anything wrongShe left her van overnight to have us look into further to try and duplicate her complaintI had her van running in the shop for about an hour and had out charging system tester in placeThe alternator output had dropped from volts to volts for a few seconds and would jump back up and then drop out againI explained to her that when the pcm doesnt get the proper voltage it can do weird things and pop on warning lightsThis problem happened under a full load, with the head lights on and blower on with the heat onI told her that she could drive it, just dont run a lot of accessories in the mean time. On April 30th She had called me and told me that her van was broken down and had another shop look at it and they said there were problems due to our repairsShe said they had taken pictures and wanted to meet up with me that night to discuss a refundI asked her what kind of problems was she having? She would not tell meI told her that I could not meet up that night, I had to pick up my kids that night, I could meet up with her on Monday May 4th at 4:pmShe had requested we meet at the Mcdonalds on 84th and greenfield because she wasn't comfortable coming to the shop to discuss thisI told her I understood and went there on Monday at 4:pmI waited till 5:pm and she did not show upI tried calling her and she did not answer, so I left a messageShe did not return my callI'm in the dark on the problems she is having since she will not tell meIf there is any problems with the work we did its under a month or 12,mile warrantyWe need to know the problem in order to resolve her problem. We have a A+ rating with the Revdex.comand have been in business almost yearsWe strive to do our best for each and every customerI will keep trying to help this customer but I need to know the problems she is having so I can help. Best Regards,
Colleen *** brought her kia sportage in for for a diagnosis on a few lights that were illuminated on her dash,the abs and brake, esc and check engine light were all on when we brought her vehicle inThere a number of fault codes that were stored in the computer systemWe had done a full
vehicle scan and to go thru all these faults takes quite a bit of timeColleen was shown all the various problems we sawThe oil pan was rusted thru and dripping oil everywhereThere were faults for the abs system, steering angle position sensor, cruise stop switch failure, and oxygen sensor upstreamThere was a broken sway link in the front endAfter diagnosing the fault codes we called Colleen and explained to her what would be needed to be doneThe faulty steering angle sensor and cruise stop switch were all related to the abs.These needed to be replaced and rechecked afterwards to make sure there were no other problems with the abs systemColleen chose to replaced the oil pan and the broken sway linkShe also authorized the upstream oxygen sensorI had told her on Friday the 31st of Mach that some of the parts were special order and would not see them until MondayWe had received all the parts except the steering angle position sensorOur phone system went down due to the internet until 3:pm on that MondayI was not present when Colleen picked up her carShe did not pay for the Steering angle sensor and did not want us to install that partThe following day I called Colleen to follow up with her to find out why she didn't want to do the steering angle sensorShe informed me that she was having the same lights abs and esc light being on and abs kicking intermittentlyI told her that the steering angle sensor would need to be installed and the whole system rechecked. Its impossible that Colleens car is worse than when she brought her car inThe oil pan is new and not leaking everywhere and sway links in the front are now new and not clunking, and oxygen sensor was replaced for the check engine light. Sometimes there are phases in a repair, the steering angle sensor and cruise stop switch needed to be replaced before any further testing could be doneThe cruise stop switch was completed and steering angle sensor needs to be done yetIf Colleen wants her problems to be fixed, she needs to complete the recommended repairs. When Colleen brought her car back in for me to recheck it she waited and was here for minutes, walked up to the counter and grabbed her keys off the repair order and said she was calling the Revdex.comThat was last time I heard from Colleen until this letter. If you have any further questions please feel free to contact meThank you
I'm writing to you in response to a complaint from ID [redacted] I won't mention names to keep privacyIn early Febuary he had towed her nissan quest in to expert car care incto have a overheating problem looked intoShe had told me that they had not driven the van for a long time due to it was overheatingShe did not want to take her van back to who had previously worked on itWe performed a cooling system inspection and found the radiator was blown out, the water pump bypass was leakingI had suggested we replace the thermostat, and radiator hoses since they were original and we were going to be opening up the cooling system, and this would be a good time to replace since it had overheatedI also explained to them that we would need to recheck the van after the repairs to make sure there were no other problems like the headgaskets and to make sure the cooling fans were working properly.The customer authorized us to to make the necessary repairs and to recheck the van after the repairs were completedAfter the repairs were completed we rechecked the cooling system and bled the cooling system and test droveAfter test drives the van had not overheatedWe then took it on a 3rd test drive and it started to run hotWe looked into the problem and there were combustion gases coming through and constant air getting pushed through the cooling system.I called the customer and told her of our findingsI told her that the cylinder heads need to be pulled, sent out and pressure checked for cracks and if good then machine themI also told her that it would be a good idea to replace the timing belt and tensioner and water pump She said she would have to talk it over with her son and get back to meA few days later she called me and said to go aheadI had given her the total of the first repair and then the total of the secondary part of the repairsI told her that we would need half down and the balance when completedShe came in and paid half down $1,on Febuary 13th We completed the repairs on Febuary 24th 2015.The customer came in on Febuary 25th and paid the balance of $1,and picked her van upI told her that and put in writing that our repiars had a month or 12,mile warranty on parts and laborOn march 27th she brought her van in because while driving the lights went dim and some lights came on the dash, she was afraid it was going to die outI looked at her van and could not find anything wrongShe left her van overnight to have us look into further to try and duplicate her complaintI had her van running in the shop for about an hour and had out charging system tester in placeThe alternator output had dropped from volts to volts for a few seconds and would jump back up and then drop out againI explained to her that when the pcm doesnt get the proper voltage it can do weird things and pop on warning lightsThis problem happened under a full load, with the head lights on and blower on with the heat onI told her that she could drive it, just dont run a lot of accessories in the mean timeOn April 30th She had called me and told me that her van was broken down and had another shop look at it and they said there were problems due to our repairsShe said they had taken pictures and wanted to meet up with me that night to discuss a refundI asked her what kind of problems was she having? She would not tell meI told her that I could not meet up that night, I had to pick up my kids that night, I could meet up with her on Monday May 4th at 4:pmShe had requested we meet at the Mcdonalds on 84th and greenfield because she wasn't comfortable coming to the shop to discuss thisI told her I understood and went there on Monday at 4:pmI waited till 5:pm and she did not show upI tried calling her and she did not answer, so I left a messageShe did not return my callI'm in the dark on the problems she is having since she will not tell meIf there is any problems with the work we did its under a month or 12,mile warrantyWe need to know the problem in order to resolve her problemWe have a A+ rating with the Revdex.comand have been in business almost yearsWe strive to do our best for each and every customerI will keep trying to help this customer but I need to know the problems she is having so I can helpBest Regards,
Colleen [redacted] brought her kia sportage in for for a diagnosis on a few lights that were illuminated on her dash,the abs and brake, esc and check engine light were all on when we brought her vehicle inThere a number of fault codes that were stored in the computer systemWe had done a full vehicle scan and to go thru all these faults takes quite a bit of timeColleen was shown all the various problems we sawThe oil pan was rusted thru and dripping oil everywhereThere were faults for the abs system, steering angle position sensor, cruise stop switch failure, and oxygen sensor upstreamThere was a broken sway link in the front endAfter diagnosing the fault codes we called Colleen and explained to her what would be needed to be doneThe faulty steering angle sensor and cruise stop switch were all related to the abs.These needed to be replaced and rechecked afterwards to make sure there were no other problems with the abs systemColleen chose to replaced the oil pan and the broken sway linkShe also authorized the upstream oxygen sensorI had told her on Friday the 31st of Mach that some of the parts were special order and would not see them until MondayWe had received all the parts except the steering angle position sensorOur phone system went down due to the internet until 3:pm on that MondayI was not present when Colleen picked up her carShe did not pay for the Steering angle sensor and did not want us to install that partThe following day I called Colleen to follow up with her to find out why she didn't want to do the steering angle sensorShe informed me that she was having the same lights abs and esc light being on and abs kicking intermittentlyI told her that the steering angle sensor would need to be installed and the whole system recheckedIts impossible that Colleens car is worse than when she brought her car inThe oil pan is new and not leaking everywhere and sway links in the front are now new and not clunking, and oxygen sensor was replaced for the check engine lightSometimes there are phases in a repair, the steering angle sensor and cruise stop switch needed to be replaced before any further testing could be doneThe cruise stop switch was completed and steering angle sensor needs to be done yetIf Colleen wants her problems to be fixed, she needs to complete the recommended repairsWhen Colleen brought her car back in for me to recheck it she waited and was here for minutes, walked up to the counter and grabbed her keys off the repair order and said she was calling the Revdex.comThat was last time I heard from Colleen until this letterIf you have any further questions please feel free to contact meThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I'm writing to you in response to a complaint from ID ***I won't mention names to keep privacyIn early Febuary he had towed her nissan quest in to expert car care incto have a overheating problem looked intoShe had told me that they had not driven the van for a long time due
to it was overheatingShe did not want to take her van back to who had previously worked on itWe performed a cooling system inspection and found the radiator was blown out, the water pump bypass was leakingI had suggested we replace the thermostat, and radiator hoses since they were original and we were going to be opening up the cooling system, and this would be a good time to replace since it had overheatedI also explained to them that we would need to recheck the van after the repairs to make sure there were no other problems like the headgaskets and to make sure the cooling fans were working properly.The customer authorized us to to make the necessary repairs and to recheck the van after the repairs were completedAfter the repairs were completed we rechecked the cooling system and bled the cooling system and test droveAfter test drives the van had not overheatedWe then took it on a 3rd test drive and it started to run hotWe looked into the problem and there were combustion gases coming through and constant air getting pushed through the cooling system.I called the customer and told her of our findingsI told her that the cylinder heads need to be pulled, sent out and pressure checked for cracks and if good then machine themI also told her that it would be a good idea to replace the timing belt and tensioner and water pump She said she would have to talk it over with her son and get back to meA few days later she called me and said to go aheadI had given her the total of the first repair and then the total of the secondary part of the repairsI told her that we would need half down and the balance when completedShe came in and paid half down $1,on Febuary 13th We completed the repairs on Febuary 24th 2015.The customer came in on Febuary 25th and paid the balance of $1,and picked her van upI told her that and put in writing that our repiars had a month or 12,mile warranty on parts and labor. On march 27th she brought her van in because while driving the lights went dim and some lights came on the dash, she was afraid it was going to die outI looked at her van and could not find anything wrongShe left her van overnight to have us look into further to try and duplicate her complaintI had her van running in the shop for about an hour and had out charging system tester in placeThe alternator output had dropped from volts to volts for a few seconds and would jump back up and then drop out againI explained to her that when the pcm doesnt get the proper voltage it can do weird things and pop on warning lightsThis problem happened under a full load, with the head lights on and blower on with the heat onI told her that she could drive it, just dont run a lot of accessories in the mean time. On April 30th She had called me and told me that her van was broken down and had another shop look at it and they said there were problems due to our repairsShe said they had taken pictures and wanted to meet up with me that night to discuss a refundI asked her what kind of problems was she having? She would not tell meI told her that I could not meet up that night, I had to pick up my kids that night, I could meet up with her on Monday May 4th at 4:pmShe had requested we meet at the Mcdonalds on 84th and greenfield because she wasn't comfortable coming to the shop to discuss thisI told her I understood and went there on Monday at 4:pmI waited till 5:pm and she did not show upI tried calling her and she did not answer, so I left a messageShe did not return my callI'm in the dark on the problems she is having since she will not tell meIf there is any problems with the work we did its under a month or 12,mile warrantyWe need to know the problem in order to resolve her problem. We have a A+ rating with the Revdex.comand have been in business almost yearsWe strive to do our best for each and every customerI will keep trying to help this customer but I need to know the problems she is having so I can help. Best Regards,
Colleen *** brought her kia sportage in for for a diagnosis on a few lights that were illuminated on her dash,the abs and brake, esc and check engine light were all on when we brought her vehicle inThere a number of fault codes that were stored in the computer systemWe had done a full
vehicle scan and to go thru all these faults takes quite a bit of timeColleen was shown all the various problems we sawThe oil pan was rusted thru and dripping oil everywhereThere were faults for the abs system, steering angle position sensor, cruise stop switch failure, and oxygen sensor upstreamThere was a broken sway link in the front endAfter diagnosing the fault codes we called Colleen and explained to her what would be needed to be doneThe faulty steering angle sensor and cruise stop switch were all related to the abs.These needed to be replaced and rechecked afterwards to make sure there were no other problems with the abs systemColleen chose to replaced the oil pan and the broken sway linkShe also authorized the upstream oxygen sensorI had told her on Friday the 31st of Mach that some of the parts were special order and would not see them until MondayWe had received all the parts except the steering angle position sensorOur phone system went down due to the internet until 3:pm on that MondayI was not present when Colleen picked up her carShe did not pay for the Steering angle sensor and did not want us to install that partThe following day I called Colleen to follow up with her to find out why she didn't want to do the steering angle sensorShe informed me that she was having the same lights abs and esc light being on and abs kicking intermittentlyI told her that the steering angle sensor would need to be installed and the whole system rechecked. Its impossible that Colleens car is worse than when she brought her car inThe oil pan is new and not leaking everywhere and sway links in the front are now new and not clunking, and oxygen sensor was replaced for the check engine light. Sometimes there are phases in a repair, the steering angle sensor and cruise stop switch needed to be replaced before any further testing could be doneThe cruise stop switch was completed and steering angle sensor needs to be done yetIf Colleen wants her problems to be fixed, she needs to complete the recommended repairs. When Colleen brought her car back in for me to recheck it she waited and was here for minutes, walked up to the counter and grabbed her keys off the repair order and said she was calling the Revdex.comThat was last time I heard from Colleen until this letter. If you have any further questions please feel free to contact meThank you