Glory Days Photography

Dear Revdex.com, Many thanks to the person or persons who dealt with this complaint I did receive the refund from this company yesterday, and I appreciate that too I just wish this company had seen fit to speak w/me, espafter the calls I made to speak with [redacted] and [redacted] (one of the owners) They seem to have a aversion to speaking or communicating in any way with me I suppose they thought I was just being a pain It took a month for them to issue the $which was promised by email, and that was after I waited a month for it & called them againIf they have certain times in the month they take care of finances as stated in their letter, it would've been great if during that month, they could've just sent a short email to give an approximate time they'd send the check Good customer service means a lot, and unfortunately this company doesn't practice thatThey didn't with me anyway, and personally, I didn't think their work was good How nice it would've been if this could have been taken care of without my having to contact your office Thank you again, [redacted]

In response to the complaint made by [redacted] on 6/10/am writing to explain our side to the coinplaiHt We photographed [redacted] on April 7th as she stated and charged her $ (plus tax) for a service we normally charge S89.0O for She had asked for a senior discount and we had applied this to her sessionThe portrait session itself took around minutes with an additional minutes taken to show [redacted] her choices of posesShe made her selection with our photographer [redacted] [redacted] explained that we do basic retouching on all images as part of our sen’ice and said that the pictures would be c-mailed or put on a disc and mailed to herOur service would provide one retouched image of her choice but in this circumstance we agreed to supply twoWe do admit that the time frame it took to supply [redacted] Patterson with her images was longer than it normally would take due to current workload and staff sickness and that the images we originally sent were not retouched to her exact specilIcations which were to remove a clothing lump on the left shoulder and smooth out facial linesWe did however rectify this immediately and get the selected images out via e-mail to [redacted] The time spent retouching the images far exceeded our time spent on this service and felt the images we provided were of a high standardPlease understand we work within a very subjective field and we strive to maintain a high quality and standard in all areas of photography we work withinAfter sending [redacted] her images we then received an e-mail from her stating she was dissatisfied with the results and forwarded us a portrait she had had taken a few weeks prior and would be using insteadWe did not realize that we were being compared with another photographer’s sen-ices and as she had decided to use his image instead agreed to refund her a further $ Being a business that does most of its ***ing and accounts payable at set times of the month it did take a further few weeks to send [redacted] her check but seeing as she took and cashed the check we presumed the matter was over and did not expect to hear anything more about it We then received a letter from [redacted] stating her dissatisfaction with our service and that we should consider refunding her at least half of the amount as we certainly could not be losing out in anywayHaving already discounted the sitting supplied an additional image and spent more time retouching the images than we normally do we felt that the compensation offered was more than fair However we do feel that we could have been more responsive to [redacted] ’s requests and feel that we were negligent in our handling of the situation so at this time will refund [redacted] a further $to compensate her in full the amount she paid us for the sitting and offer her our apologies for our lapse in handling the situation Sincerely, [redacted] Owners, Glory Days Photography

Dear Revdex.com,
 
Many thanks to the person or persons who dealt with this complaint.  I did receive the refund from this company yesterday, and I appreciate that too.
 
I just wish this company had seen fit to speak w/me, esp. after the calls I made to speak with [redacted] and [redacted] (one of the owners).  They seem to have a aversion to speaking or communicating in any way with me.  I suppose they thought I was just being a pain.
 
It took a month for them to issue the $20.00 which was promised by email, and that was after I waited a month for it & called them again. If they have certain times in the month they take care of finances as stated in their letter, it would've been great if during that month, they could've just sent a short email to give an approximate time they'd send the check.  
 
Good customer service means a lot, and unfortunately this company doesn't practice that. They didn't with me anyway, and personally, I didn't think their work was good.  How nice it would've been if this could have been taken care of without my having to contact your office.  
 
Thank you again,
[redacted]

In response to the complaint made by [redacted] on 6/10/2014 1 am
writing to explain our side to the coinplaiHt.
We photographed [redacted] on April 7th as she stated and charged her $69.00
(plus tax) for a service we normally charge S89.0O for....

She had asked for a senior
discount and we had applied this to her session. The portrait session itself took
around 15 minutes with an additional 15 minutes taken to show [redacted] her
choices of poses. She made her selection with our photographer [redacted]. [redacted]
explained that we do basic retouching on all images as part of our sen’ice and said
that the pictures would be c-mailed or put on a disc and mailed to her. Our normal
service would provide one retouched image of her choice but in this circumstance
we agreed to supply two. We do admit that the time frame it took to supply [redacted]
Patterson with her images was longer than it normally would take due to current
workload and staff sickness and that the images we originally sent were not
retouched to her exact specilIcations which were to remove a clothing lump on the
left shoulder and smooth out facial lines. We did however rectify this immediately
and get the selected images out via e-mail to [redacted]. The time spent
retouching the images far exceeded our normal time spent on this service and felt
the images we provided were of a high standard. Please understand we work within
a very subjective field and we strive to maintain a high quality and standard in all
areas of photography we work withinAfter sending [redacted] her images we then received an e-mail from her
stating she was dissatisfied with the results and forwarded us a portrait she had had
taken a few weeks prior and would be using instead. We did not realize that we were
being compared with another photographer’s sen-ices and as she had decided to use
his image instead agreed to refund her a further $20.00.
Being a business that does most of its [redacted]ing and accounts payable at set times of the
month it did take a further few weeks to send [redacted] her check but seeing
as she took and cashed the check we presumed the matter was over and did not
expect to hear anything more about it.
We then received a letter from [redacted] stating her dissatisfaction with our
service and that we should consider refunding her at least half of the amount as we
certainly could not be losing out in anyway. Having already discounted the sitting
supplied an additional image and spent more time retouching the images than we
normally do we felt that the compensation offered was more than fair.
However we do feel that we could have been more responsive to [redacted]’s
requests and feel that we were negligent in our handling of the situation so at this
time will refund [redacted] a further $53.14 to compensate her in full the amount she
paid us for the sitting and offer her our apologies for our lapse in handling the
situation.
Sincerely,
[redacted]
[redacted]
Owners, Glory Days Photography

Review: On April 7, 2014 I had pictures taken by [redacted] of Glory Days Photography, Zelienople, PA. I asked if the pictures could be touched up, and he said they could be. After he took the pictures he mentioned I could wait to pay to be sure I was satisfied with the work. I thought that was considerate, but I trusted everything would be ok. So I went ahead and paid. [redacted] said I should receive the pictures by email in about 2 days, and he would also send a disc. When I hadn't received them after a week, I called about it. [redacted] called and left a message saying the person that does the touch up had been out sick and if he wasn't back soon, he would send the pictures out for the service. When I finally received them, it looked like they hadn't been touched up at all. I sent him a message about this. Then he sent more, and they had touched up all the face except the forehead (wrinkles in the forehead, but no place else). It looked stranger than ever. I wasn't satisfied at all with these pictures and couldnt use them, and asked about just a partial refund. Almost a month later when I hadnt heard anything, I called for [redacted]. He sent an email saying I'd be sent a check for $20.00. I did think that was low, and asked if they would consider refunding approximately half. I wouldn't think they would loose money with that amount, but I never heard from them. I did eventually receive the $20.00 check.I recently sent a letter by USPS to the business owners, [redacted] and [redacted], stating my dissatisfaction and that I couldn't understand why someone couldn't at least call me. I still never heard from them.According the representative from Revdex.com, I should send them another letter by certified mail, which I will do.It's not just about money. It's mainly that people want to be treated with decency. If I were in a business I would want to be sure folks were satisfied with my services and, if not, compensate for it and certainly be willing to speak with them.Desired Settlement: I would be grateful for more monetary compensation, but unfortunately, can't expect that from them. I'd mainly wanted them to just speak with me and offer to compensate in some way with another setting, refund, or if they couldn't do that, at least explain.

Business

Response:

In response to the complaint made by [redacted] on 6/10/2014 1 am