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Gloss Boutique

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Gloss Boutique Reviews (1)

Review: I have around $40.00 in credit to a store that was evicted at the Galleria at Tyler and when calling the other stores, I had a horrible experience.

There was the Gloss Boutique at the Riverside Tyler Mall. I bought some items and ended up returning them. They told me that my name was in the computer system and I could come back and give them my name to redeem the credit. I came back a few weeks later and I saw a notice on their window stating that they were evicted from the location. I called the Galleria several times and after two weeks of being tossed around, I was told to look up their business and call other stores. I called one of the other stores (there are only three in Southern California and no corporate number) and was given the owner's number. I called a few times and decided to leave a message. I heard nothing for two weeks until I decided to call the San Diego location. I talked to a manager named [redacted] who informed me to call back and ask for [redacted] who is the owner in two days. As directed, I called two days later. When I called an employee answered the phone without saying the company name and when I asked for [redacted], he said "who is this" in a very rude tone. After telling him I was a customer he continued to be rude and I asked to get [redacted] on the phone. When I finally got [redacted] on the phone, I explained my situation and she said that there was nothing that she could do for me since their businesses were not affiliated. After persistently asking and telling her that the businesses are connected she revealed that she was the district manager and when I asked if she was responsible for the Riverside store since she was the district manager and there were only 3 stores in Southern California, she refused to tell me. She said she could honor the credit if I came into the store but I told her that there was no point because it would be a 2 hour drive each way to their other two locations and I would be spending $40 or more in gas alone and I did not want to go there any find nothing and have to spend money on something I would not like. She was persistently very rude throughout the call and ended up hanging up on me. When I called the store back immediately, the employee who originally answered the phone picked up and when I asked for [redacted] again he stated "she is in a very important meeting". I asked for her again and said "I know she is not in a meeting since I had just got of the phone with her and to please put her on the phone" he said she did not want to come to the phone and hung up. I tried calling back numerous times and it seemed that they had taken the phone off the hook. I ended up calling the Huntington Beach location and spoke to a manager named Mark who was very nice and polite. I explained my situation to him including my situation with [redacted]. He told me that I need to talk to [redacted] since she is the district manager and the owner's wife. When I was informed of the relationship, it made me upset that she did not handle the situation in the right manner and was very rude. He also gave me her e-mail address but I do not want to deal with her again. I would like a refund so that I do not have to drive 2 hours to go to stores and spend extra money in gas and hop to find something. I'm not happy with the Galleria at Tyler in the way that they handled things and did not have any information and not happy with Gloss Boutique and the way they handle business.Desired Settlement: I would just like my money back ($40.00) since I do not want to drive 2 hours each way just to spend the $40 that can be returned.

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Description: Boutiques

Address: 959 Garnet Ave, San Diego, California, United States, 92109

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