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Glossworks Concrete Polishing & Coatings

653 - B Solomon Crescent, Regina, Saskatchewan, Canada, S4N 6H9

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Reviews Decorative Concrete Contractor Glossworks Concrete Polishing & Coatings

Glossworks Concrete Polishing & Coatings Reviews (%countItem)

Glossworks assured us they would repair our driveway for 2 years (2016&17). In 2018 they dismissed doing the repair based on slab movement & moisture.
Initially we were pleased with the product and service provided by Glossworks for our driveway. However after the first year and an additional service and fee the following year (Grey Sealer and Superset Top Coat) we were basically ignored and finally dismissed. This was after 2 additional years of written reassurance they would repair it, but they were too busy and did not do the repair.

From the General Manager
Aug 22, 2016 - I reviewed this with my partner and we agreed to rectify this for you again. In the meantime, we also showed the photos to our supplier because one should expect to get more mileage out of the sealer product than that. He indicated that the possible cause is there may be moisture or effluorescence coming up from beneath the slab, forcing the sealer off in places. We have only had this happen to one other driveway of the hundreds we have done. Let's get it fixed up this year and keep an eye on it."

May 10, 2017 Yes, your work order is in one of the earlier ones that will get done this summer.

July 18, 2017 - This summer has turned out to be extremely booked up for us, however I can say that we have your work order is in our list of jobs that will get done this summer.

Then after 3 years the General Manager indicated it was a problem with moisture and slab movement, which was put back on us for not disclosing, therefore no warranty!

May 29, 2018 - Thanks for the photos. It appears the concrete below is rotting away possibly due to excess moisture under the slab which is not covered by our warranty."

The unfortunate aspect of their response is that Glossworks are the professionals and at the original service and detailed inspection before doing the work and paying, we would have expected to be informed that the product would not last longer than a year or 2.

More importantly, once they had confirmed and assured us the repair would be completed, we expected they would honor their commitment.

Their response since has been clear that to repair the driveway will not resolve the issue, therefore we would like to request a refund for the services provided. We will then pursue other alternatives.

Desired Outcome

The latest response from Glossworks has been clear that to repair the driveway will not resolve the issue, therefore we would like to request a refund for the services provided. We will then pursue other alternatives. May 27, 2019 Email Response "***, we could even completely resurface your driveway again, but the same thing will happen. There is no point in attempting to do it again or make any repairs, because it would be futile. You must understand that the driveway failing is not shotty workmanship, nor is it an issue with the product."

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Address: 653 - B Solomon Crescent, Regina, Saskatchewan, Canada, S4N 6H9

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+1 (888) 973-4320

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