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Glostone Trucking Solutions

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Reviews Glostone Trucking Solutions

Glostone Trucking Solutions Reviews (3)

Complete and accurate driver file documents are required by the DOT to be assembled and maintained for every driver job applicant and new hired driver We contract with the company for which the complainant wished to be employed to perform the driver file process We were notified by the company that the complainant would be in for the required drug test and driver file service As is this company's hiring practice, they require the cost of the driver file service and drug test to be paid by the applicant...in this case the complainant.The complainant paid us the $fee we charge for assisting with the completion of his driver file We proceeded to work with the complainant to complete the various forms that make up the driver file The complainant became agitated about having to answer some of the DOT required questions contained in the documents At about minutes of working with the complainant, we came to a point where we could no longer proceed due to the complainants refusal to answer the questions We contacted the employer for instructions The employer instructed us to provide the complainant with just the paper document forms for which we charge $and refund the difference They would ask the complainant to fill out the forms himself.We refunded by check $(the difference between the $full service fee and the paper documents form fee) The complainant left with the forms and the check The check has been cashed by the complainant The paper forms were not returned to us for a refund In a followup phone call a week later, the complainant felt that there should have been no charge for the forms Our stance is we refunded for the work we tried to do but were unable to do due to the complainants refusal We charged our price for the forms the complainant took with him and nor tried to return If he was not hired by the company and feels that all costs of the hiring process should be refunded to him even though services were received, he should contact the hiring company

Complaint: ***I am rejecting this response because:Their response is and misleading. I was told by the company I was attempting to Contract with that I had to go in for a drug test in order to recive dispatchesNever was I told that I had to fill out a year PERSONAL/ EMPLOYMENT history question statementI never became agitatedI clearly explained that I was not prepared or able to fill out what they are asking because I was never told this is what I had to do there and did not bring the proper papers with meI did not feel comfortable guessing dates and addressesAnd I explained that to themI did not spend minutes working with them regarding this applicationThis is a lie by glostone I also was not asked if I wanted a full refundThey said they will return the portion they can and the rest goes to paper work filing feesI later contacted the company I was trying to contract my business to and they said there is no charge for paper work filing feesThe charge was for a blank job applicationGlostone charger 30$ for a BLANK year job application They never told or offered me or even explained to me what I was paying forOnce I found out what the fee was for, I called and asked for a FULL refundTHEY (accounting dept manager who was speaking on behalf of the company) REFUSED AND SAID "THEY WILL NOT REFUND ME ANY MONEY AND THAT I CAN COMPLAIN TO WHO I WANT BECAUSE I WILL LOSE"They never, at any time, offered the option for me to return the papers for a FULL refundI would of been more then happy to do so had that OPTION been offeredAgain, they lied... As as for the comment about me seeking a refund from the company who they contract with : I don't understand why they would be responds only for my money since they never received or charged me any moneyThis is glostone trying to pass the problem down the road and not take responsibilityI applied to be a contractor with them not an employee I own my own business that is registered with the state and federal governmentSo again they glostone is lieing.Glostone is a company who preys on non English speaking truckers who want to start their own companyThey charge several thousand dollars to fill out forms a person can do on line for freeThey are listed as a tax reporting siteBut they have nothing to do with the federal IRS or the state IRSTheir advertising again, shows how deceitful they are. They offer to fill out state and federal dot forms that you can down load for free on lineFor that service they charge an exaggerated amount and take advantage of the unsuspectingThey are a predatory business if there ever was one. This dispute between me and them is about principle and moralsThey tried to take advantage of me and when I found out I asked for my money backThey tried to convince me I would lose a caseThey never offered me a refundIf they did , I would of returned with their blank job application and picked my money up and not be sitting here typing this Now that I made a complaint and forced them to take me seriously, they all the sudden say that a refund was offered ? Absolutely not true glostoneYou lie again. I will post a link to this discussion on social media, trucker Internet forums and any were else I can warn others of your business practicesIf I can stop one person from being preyed on by you, it will be worth itYour business is predatory in nature and at no point in time to do warn people that your completing documents for them that they could do them selfs on line for FREE! Sincerely,*** ***

Complete and accurate driver file documents are required by the DOT to be assembled and maintained for every driver job applicant and new hired driver.  We contract with the company for which the complainant wished to be employed to perform the driver file process.  We were notified by the...

company that the complainant would be in for the required drug test and driver file service.  As is this company's hiring practice, they require the cost of the driver file service and drug test to be paid by the applicant...in this case the complainant.The complainant paid us the $125 fee we charge for assisting with the completion of his driver file.  We proceeded to work with the complainant to complete the various forms that make up the driver file.  The complainant became agitated about having to answer some of the DOT required questions contained in the documents.  At about 20 minutes of working with the complainant, we came to a point where we could no longer proceed due to the complainants refusal to answer the questions.  We contacted the employer for instructions.  The employer instructed us to provide the complainant with just the paper document forms for which we charge $35 and refund the difference.  They would ask the complainant to fill out the forms himself.We refunded by check $95 (the difference between the $125 full service fee and the paper documents form fee).  The complainant left with the forms and the check.  The check has been cashed by the complainant.  The paper forms were not returned to us for a refund.  In a followup phone call a week later, the complainant felt that there should have been no charge for the forms.  Our stance is we refunded for the work we tried to do but were unable to do due to the complainants refusal.  We charged our normal price for the forms the complainant took with him and nor tried to return.  If he was not hired by the company and feels that all costs of the hiring process should be refunded to him even though services were received, he should contact the hiring company.

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Address: 9111 SE Saint Helens St, Clackamas, Oregon, United States, 97015-9780

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