TO WHOM IT MAY CONCERN: TO MAKE THINGS CLEAR:WHEN A CUSTOMER SCHEDULES AND COMES IN FOR A [redacted] STATE VEHICLE SAFETY INSPECTION THE FLAT FEE IS $90.00 WHICH IS RECORDED BY THE STATE OF [redacted]EHICLE SAFETY DIVISION.[redacted] VEHICLE SAFETY DIVISION HAS INSPECTION PROCEDURES AND GUIDELINES...
THAT ARE REGULATED.THE STATE INSPECTORS AT ** [redacted] ARE CERTIFIED LICENSED INSPECTORS BY THE [redacted] STATE POLICE TO FOLLOW THOSE LAWS, ** [redacted] IN NO WAY CONTROLS THOSE GUIDELINES.WHEN A VEHICLE DOES NOT MEET THE [redacted] INSPECTION REQUIREMENTS IT IS RECORDED "FAILED"AND ELECTRONICALLY SUMMITTED TO THE [redacted] STATE POLICE.IF IT IS NOT REPAIRED THAT DAY THE CUSTOMER HAS 30 DAYS AND 1000 MILES TO HAVE COMPLETED FAILED REPAIRS.ONCE REPAIRS ARE COMPLETED CUSTOMER MUST SCHEDULE APPOINTMENT FOR RE-INSPECTION OF FAILED REPAIRS.IF AT ANY TIME IT IS OVER THE MILES OR DAYS THE VEHICLE IS REQUIRED BY [redacted] STATE POLICE TO BE INSPECTED AGAIN.(A CHARGE IS REQUIRED)WINDOW TINT INSPECTION:AFTER MARKET WINDOW TINT MUST MEET [redacted] STATE SAFETY REQUIREMENTS AND CAN ONLY BE DETERMINED BY USING A [redacted] APPROVED WINDOW TINT METER.(A CHARGE FOR TINT IS APPLIED ADDITIONAL TO REGULAR INSPECTION FEE)$10.00.RESOLUTION: CUSTOMER TO SCHEDULED FOR [redacted] INSPECTION. ** * WILL CHARGE CUSTOMER AT A DISCOUNTED RATE.SEE ATTACHED DOCUMENTS.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I decline this offer because 1. This should have been offered to me when I was there. 2. This would mean I give them more money. 3. If the tech were a true expert he should have been able to eyeball a dark tint. 4. I asked a few other inspectors who said they inform of grave violations before the inspection. 5. The charge was excessive and no true expert needs a machine to see a 9 percent tint. 6. I already went elsewhere to a friendlier business and they charged me $75 only. 7. I remember what I heard and the person who checked me out did not tell me about the 1k miles or to read any fine print so I still believe this was bad business practice. See number 2. I specifically asked about another $100 fee and that was the time to make this offer. The bottom line is my windows were very dark and to anyone in [redacted] in the inspection industry it would be as obvious as a muffler dragging on the ground. To choose to run the inspection 5 days before Christmas and not make it clear to me about the 1k miles is simply bad business and bad customer service and no amount of distraction about [redacted] law is going to convince me otherwise.
Regards,
[redacted]
TO WHOM IT MAY CONCERN: TO MAKE THINGS CLEAR:WHEN A CUSTOMER SCHEDULES AND COMES IN FOR A [redacted] STATE VEHICLE SAFETY INSPECTION THE FLAT FEE IS $90.00 WHICH IS RECORDED BY THE STATE OF [redacted]EHICLE SAFETY DIVISION.[redacted] VEHICLE SAFETY DIVISION HAS INSPECTION PROCEDURES AND GUIDELINES...
THAT ARE REGULATED.THE STATE INSPECTORS AT ** [redacted] ARE CERTIFIED LICENSED INSPECTORS BY THE [redacted] STATE POLICE TO FOLLOW THOSE LAWS, ** [redacted] IN NO WAY CONTROLS THOSE GUIDELINES.WHEN A VEHICLE DOES NOT MEET THE [redacted] INSPECTION REQUIREMENTS IT IS RECORDED "FAILED"AND ELECTRONICALLY SUMMITTED TO THE [redacted] STATE POLICE.IF IT IS NOT REPAIRED THAT DAY THE CUSTOMER HAS 30 DAYS AND 1000 MILES TO HAVE COMPLETED FAILED REPAIRS.ONCE REPAIRS ARE COMPLETED CUSTOMER MUST SCHEDULE APPOINTMENT FOR RE-INSPECTION OF FAILED REPAIRS.IF AT ANY TIME IT IS OVER THE MILES OR DAYS THE VEHICLE IS REQUIRED BY [redacted] STATE POLICE TO BE INSPECTED AGAIN.(A CHARGE IS REQUIRED)WINDOW TINT INSPECTION:AFTER MARKET WINDOW TINT MUST MEET [redacted] STATE SAFETY REQUIREMENTS AND CAN ONLY BE DETERMINED BY USING A [redacted] APPROVED WINDOW TINT METER.(A CHARGE FOR TINT IS APPLIED ADDITIONAL TO REGULAR INSPECTION FEE)$10.00.RESOLUTION: CUSTOMER TO SCHEDULED FOR [redacted] INSPECTION. ** * WILL CHARGE CUSTOMER AT A DISCOUNTED RATE.SEE ATTACHED DOCUMENTS.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I decline this offer because 1. This should have been offered to me when I was there. 2. This would mean I give them more money. 3. If the tech were a true expert he should have been able to eyeball a dark tint. 4. I asked a few other inspectors who said they inform of grave violations before the inspection. 5. The charge was excessive and no true expert needs a machine to see a 9 percent tint. 6. I already went elsewhere to a friendlier business and they charged me $75 only. 7. I remember what I heard and the person who checked me out did not tell me about the 1k miles or to read any fine print so I still believe this was bad business practice. See number 2. I specifically asked about another $100 fee and that was the time to make this offer. The bottom line is my windows were very dark and to anyone in [redacted] in the inspection industry it would be as obvious as a muffler dragging on the ground. To choose to run the inspection 5 days before Christmas and not make it clear to me about the 1k miles is simply bad business and bad customer service and no amount of distraction about [redacted] law is going to convince me otherwise.
Regards,
[redacted]