Glover Ford

Mr [redacted] first brought his vehicle to us on 5-20-with a problem of intermittent no start, which means it occasionally would not start During this visit we found multiple fuses either blown or missing, electrical connections disconnected and our diagnostic computer was unable to communicate with the Powertrain Control Module or PCM After reconnecting the wiring connections, replacing fuses, and overlaying or replacing sections of several wires, we were finally able to communicate with the PCM, but found no diagnostic trouble codesWe then performed pin point tests according to Ford’s workshop manual which indicated a potential internal problem with the PCM, a non-serviceable part At no time during this visit were we able to actually duplicate the no start condition All of this was explained in detail to Mr [redacted] and we advised him at this point to pick up the vehicle and return if the problem continued The charges were paid with no complaint and the vehicle picked up Mr [redacted] returned 7-10-with the same no start complaintWe again were unable to duplicate the no start condition, which is essential in diagnosing and properly repairing a problemThe PCM again had no diagnostic trouble codesThe pin point tests were performed and again indicated a potential internal problem with the PCM We advised Mr [redacted] we were unable to duplicate the problem and discussed the possibility the PCM might be the problem based on the pin point tests, as well as similar issues we had seen in the past, but we could not guarantee replacing the PCM would fix his problemMr [redacted] approved replacement of the PCM after being advised this may not fix his no start condition Mr [redacted] returned again on 7-22-with the no start problemOn this visit we were able to duplicate the problem and found multiple shorts in the wiring harness, which we repaired The charges to perform these repairs were also paid without question or complaint by Mr [redacted] I want to emphasize that Mr [redacted] was in direct communication with not only our Service Advisor, but the repair technician as well, and the situation was fully explained to him during his visitsNo repair work was performed without his prior approval Mr [redacted] also never complained about any of the charges at the time they were incurred and paidUpon his recent visit over months after his last repair work, he requested a refund but at the same time repeatedly praised our technician’s efforts in finding and repairing his electrical issueMr [redacted] refund request was declinedHe continued arguing about wanting a refund, at which time a request was made for him to leave as his request was and is declined as simply not justified

Mr. [redacted] first brought his vehicle to us on 5-20-15 with a problem of intermittent no start, which means it occasionally would not start.  During this visit we found...

multiple fuses either blown or missing, electrical connections disconnected and our diagnostic computer was unable to communicate with the Powertrain Control Module or PCM.  After reconnecting the wiring connections, replacing fuses, and overlaying or replacing sections of several wires, we were finally able to communicate with the PCM, but found no diagnostic trouble codes. We then performed pin point tests according to Ford’s workshop manual which indicated a potential internal problem with the PCM, a non-serviceable part.  At no time during this visit were we able to actually duplicate the no start condition.  All of this was explained in detail to Mr. [redacted] and we advised him at this point to pick up the vehicle and return if the problem continued.  The charges were paid with no complaint and the vehicle picked up.  Mr. [redacted] returned 7-10-15 with the same no start complaint. We again were unable to duplicate the no start condition, which is essential in diagnosing and properly repairing a problem. The PCM again had no diagnostic trouble codes. The pin point tests were performed and again indicated a potential internal problem with the PCM.  We advised Mr. [redacted] we were unable to duplicate the problem and discussed the possibility the PCM might be the problem based on the pin point tests, as well as similar issues we had seen in the past, but we could not guarantee replacing the PCM would fix his problem. Mr. [redacted] approved replacement of the PCM after being advised this may not fix his no start condition. 
Mr. [redacted] returned again on 7-22-15 with the no start problem. On this visit we were able to duplicate the problem and found multiple shorts in the wiring harness, which we repaired.  The charges to perform these repairs were also paid without question or complaint by Mr. [redacted].
I want to emphasize that Mr. [redacted] was in direct communication with not only our Service Advisor, but the repair technician as well, and the situation was fully explained to him during his visits. No repair work was performed without his prior approval.  Mr. [redacted] also never complained about any of the charges at the time they were incurred and paid. Upon his recent visit over 5 months after his last repair work, he requested a refund but at the same time repeatedly praised our technician’s efforts in finding and repairing his electrical issue. Mr. [redacted] refund request was declined. He continued arguing about wanting a refund, at which time a request was made for him to leave as his request was and is declined as simply not justified.

Mr. [redacted] first brought his vehicle to us on 5-20-15 with a problem of intermittent no start, which means it occasionally would not start.  During this visit we found multiple fuses either blown or missing, electrical connections disconnected and our diagnostic computer was unable to...

communicate with the Powertrain Control Module or PCM.  After reconnecting the wiring connections, replacing fuses, and overlaying or replacing sections of several wires, we were finally able to communicate with the PCM, but found no diagnostic trouble codes. We then performed pin point tests according to Ford’s workshop manual which indicated a potential internal problem with the PCM, a non-serviceable part.  At no time during this visit were we able to actually duplicate the no start condition.  All of this was explained in detail to Mr. [redacted] and we advised him at this point to pick up the vehicle and return if the problem continued.  The charges were paid with no complaint and the vehicle picked up.  Mr. [redacted] returned 7-10-15 with the same no start complaint. We again were unable to duplicate the no start condition, which is essential in diagnosing and properly repairing a problem. The PCM again had no diagnostic trouble codes. The pin point tests were performed and again indicated a potential internal problem with the PCM.  We advised Mr. [redacted] we were unable to duplicate the problem and discussed the possibility the PCM might be the problem based on the pin point tests, as well as similar issues we had seen in the past, but we could not guarantee replacing the PCM would fix his problem. Mr. [redacted] approved replacement of the PCM after being advised this may not fix his no start condition.  Mr. [redacted] returned again on 7-22-15 with the no start problem. On this visit we were able to duplicate the problem and found multiple shorts in the wiring harness, which we repaired.  The charges to perform these repairs were also paid without question or complaint by Mr. [redacted]. I want to emphasize that Mr. [redacted] was in direct communication with not only our Service Advisor, but the repair technician as well, and the situation was fully explained to him during his visits. No repair work was performed without his prior approval.  Mr. [redacted] also never complained about any of the charges at the time they were incurred and paid. Upon his recent visit over 5 months after his last repair work, he requested a refund but at the same time repeatedly praised our technician’s efforts in finding and repairing his electrical issue. Mr. [redacted] refund request was declined. He continued arguing about wanting a refund, at which time a request was made for him to leave as his request was and is declined as simply not justified.