Gloverelacing.Com

Complaint: [redacted] I am rejecting this response because:Apparently, the owner is not aware of the conversations that occurred between Kevin and I as his assertions are not based on factual information? I have no reason to be bitter about not receiving an estimate as I have found a reputable company who was not only able to repair my light without requiring the purchase of a whole new ceiling fan, but he also did it at a reasonable price which was far less than I what I was charged by Dalton who just sent an incompetent service tech to look at itAs I mentioned in my initial complaint, I did express concern about the service charge to the technician who was at my home and to Kevin when I spoke to him a few days later? That was before I realized Dalton was not planning on sending me any estimate, so the owner cannot conclude that I was "bitter"? In addition, I was not informed about the service fee in advanceIt was only later when I spoke with Kevin about the excessive service charge that he informed me it should have only been $If the owner himself agrees that the service charge is $89.95, they are both admitting that I was overcharged because I paid $In addition, the owner is once again making a statement by indicating that I was told there would be a time and material charge to take apart the fan? Once again, as I mentioned in my initial complaint, the technician told me I was being charged by the hour, and his taking apart the fan fell within that hour which I now know (based on the owner's and Kevin's own admission) should have been $If Dalton was concerned about customer satisfaction or not losing a customer, they would have acknowledged their technician's error in overcharging me and refund me the difference between what I paid and the service charge? Whatever happened to the customer being right? Especially a long-time customer such as I was? But that's ok? I did not expect much from Dalton anyway after it was clear they pride themselves on lying and being dishonestI'm actually glad I did not get their estimate which was also excessive in cost because I would have been wasting moneyI did not want a new ceiling fan as my fan works; I just called them to fix the lightI suggest that if Dalton wants to stay in business, they start valuing their customers more and being more honest with their service charges upfront? They also need to hire competent service technicians who know how to accurately diagnose a problem Regards, [redacted] ***

We were very sorry that it has taken so long to address Ms***’s concerns related to a ceiling fan light issue at her home in February of this year Please know that our main office personnel, Kevin, has been in and out of the hospital for the past seven weeks unexpectedly and was not in the office.? This has hindered our business operations In February, Ms [redacted] indicated to us that the lights in her ceiling fan/light fixture were not operating and we sent a technician out to diagnose the problem.? The quoted diagnostic fee of $+ tax, which includes one way travel to the home and 10-minutes to visual inspect the customers concern and to quote any necessary repairs.? This is a fee Ms [redacted] is familiar with because we have completed projects for her previously over the last few years.? Our technician found the ceiling fan light fixture had been wired with a long extension cord.? The cord ran from the ceiling location to the side wall, continuing down the wall and was plugged into a wall receptacle.? Power to the receptacle was controlled by a wall switch.? This set up DOES NOT comply with any current electrical codes.? The customer was informed that the issue was inside the unit and to proceed would require taking the unit apart, at an additional charge, to further evaluate.? ? The Ms [redacted] instructed our mechanic to proceedThe problem with light is internal to the existing fan light unit.? The unit must be replaced.? The customer was told we would forward a written proposal to run the proper electrical wiring and install a new, customer supplied, ceiling fan/light fixture.? ? Please note that there is no fee for a proposal and it is not associated with anything charged to Ms***Ms [redacted] was assured by Kevin, from the office, he would email the estimate? Kevin’s unexpected emergency medical issues prevented him from making that happenThe previous plumbing work Ms [redacted] referred to in her complaint was to install a faucet supplied by the customer.? My technician looked at the work and quoted an installation cost of $168.00.? The cost was based materials and also how long the mechanic believed the job would take to complete.? Our mechanic miscalculated badly on this occasion.? As is our standard practice we charged the homeowner the price she was quoted.? Ms [redacted] has been a customer of Dalton’s for years and we certainly have not meant to cause her any undue stress.? If Ms [redacted] chooses Dalton to complete her ceiling fan project, the fee paid for the previous visit can be applied to the quoted installation.? The proposal for the work requested has been emailed to Ms***, today, April 15th We hope that Ms [redacted] will allow us another opportunity to continue servicing her electric, plumbing, heating and cooling needs.?

Dear Ms***,I have read everything that has been going back and forth with you and Kevin regarding your complaintIt seams to me that you are bitter about not getting an estimate for the repair of your ceiling fan and wiring in a timely fashionThe delay was explained to you at length in the previous responsePlease be advised, we do not charge for estimatesYou must have stewed about not receiving an estimate and then decided to make a complaint about the fees you were chargedYou never voiced any questions about the fees in the any of your previous contact with KevinYou were told what the service call fee was before we even showed upOnce the technician determined the problem was in the fan and he would have to take it apart to check to see if it were repairable, you were told that would be on a time and material charge - You gave authorization to proceedYou were charged accordingly and you paidOur rates and the way we do business have been the same for the past seven yearsAs for the cost of the faucet installation, this has nothing to do with the ceiling fanKevin underestimated the time it would take to install the faucetThe technician had difficulties in removing the rusted nuts to the faucetAs per our operating procedures we charged you what you were quoted regardless of the additional time it tookYou can not extrapolate the cost of one fee from the cost of another.No business wants to lose a customer or make a customer feel unappreciated, nor do they want to have a complaint against themThere are some cases though where you just can't see eye to eye and unfortunately this appears to be one of them. Sincerely,Phil DOwner

Complaint: ***
I am rejecting this response because:Apparently, the owner is not aware of the conversations that occurred between Kevin and I as his assertions are not based on factual information I have no reason to be bitter about not receiving an estimate as I have found a reputable company who was not only able to repair my light without requiring the purchase of a whole new ceiling fan, but he also did it at a reasonable price which was far less than I what I was charged by Dalton who just sent an incompetent service tech to look at itAs I mentioned in my initial complaint, I did express concern about the service charge to the technician who was at my home and to Kevin when I spoke to him a few days later That was before I realized Dalton was not planning on sending me any estimate, so the owner cannot conclude that I was "bitter" In addition, I was not informed about the service fee in advanceIt was only later when I spoke with Kevin about the excessive service charge that he informed me it should have only been $If the owner himself agrees that the service charge is $89.95, they are both admitting that I was overcharged because I paid $In addition, the owner is once again making a statement by indicating that I was told there would be a time and material charge to take apart the fan Once again, as I mentioned in my initial complaint, the technician told me I was being charged by the hour, and his taking apart the fan fell within that hour which I now know (based on the owner's and Kevin's own admission) should have been $If Dalton was concerned about customer satisfaction or not losing a customer, they would have acknowledged their technician's error in overcharging me and refund me the difference between what I paid and the service charge Whatever happened to the customer being right? Especially a long-time customer such as I was But that's ok I did not expect much from Dalton anyway after it was clear they pride themselves on lying and being dishonestI'm actually glad I did not get their estimate which was also excessive in cost because I would have been wasting moneyI did not want a new ceiling fan as my fan works; I just called them to fix the lightI suggest that if Dalton wants to stay in business, they start valuing their customers more and being more honest with their service charges upfront They also need to hire competent service technicians who know how to accurately diagnose a problem
Regards,
*** ***

Dear Ms***,I have read everything that has been going back and forth with you and Kevin regarding your complaintIt seams to me that you are bitter about not getting an estimate for the repair of your ceiling fan and wiring in a timely fashionThe delay was explained to you at length in the previous responsePlease be advised, we do not charge for estimatesYou must have stewed about not receiving an estimate and then decided to make a complaint about the fees you were chargedYou never voiced any questions about the fees in the any of your previous contact with KevinYou were told what the service call fee was before we even showed upOnce the technician determined the problem was in the fan and he would have to take it apart to check to see if it were repairable, you were told that would be on a time and material charge - You gave authorization to proceedYou were charged accordingly and you paidOur rates and the way we do business have been the same for the past seven yearsAs for the cost of the faucet installation, this has nothing to do with the ceiling fanKevin underestimated the time it would take to install the faucetThe technician had difficulties in removing the rusted nuts to the faucetAs per our operating procedures we charged you what you were quoted regardless of the additional time it tookYou can not extrapolate the cost of one fee from the cost of another.No business wants to lose a customer or make a customer feel unappreciated, nor do they want to have a complaint against themThere are some cases though where you just can't see eye to eye and unfortunately this appears to be one of them. Sincerely,Phil DOwner

We were very sorry that it has taken so long to address Ms***’s concerns related to a ceiling fan light issue at her home in February of this yearPlease know that our main office personnel, Kevin, has been in and out of the hospital for the past seven weeks unexpectedly and was not in the
office. This has hindered our business operationsIn February, Ms*** indicated to us that the lights in her ceiling fan/light fixture were not operating and we sent a technician out to diagnose the problem. The quoted diagnostic fee of $+ tax, which includes one way travel to the home and 10-minutes to visual inspect the customers concern and to quote any necessary repairs. This is a fee Ms*** is familiar with because we have completed projects for her previously over the last few years. Our technician found the ceiling fan light fixture had been wired with a long extension cord. The cord ran from the ceiling location to the side wall, continuing down the wall and was plugged into a wall receptacle. Power to the receptacle was controlled by a wall switch. This set up DOES NOT comply with any current electrical codes. The customer was informed that the issue was inside the unit and to proceed would require taking the unit apart, at an additional charge, to further evaluate. The Ms*** instructed our mechanic to proceedThe problem with light is internal to the existing fan light unit. The unit must be replaced. The customer was told we would forward a written proposal to run the proper electrical wiring and install a new, customer supplied, ceiling fan/light fixture. Please note that there is no fee for a proposal and it is not associated with anything charged to Ms***Ms*** was assured by Kevin, from the office, he would email the estimate Kevin’s unexpected emergency medical issues prevented him from making that happenThe previous plumbing work Ms*** referred to in her complaint was to install a faucet supplied by the customer. My technician looked at the work and quoted an installation cost of $168.00. The cost was based materials and also how long the mechanic believed the job would take to complete. Our mechanic miscalculated badly on this occasion. As is our standard practice we charged the homeowner the price she was quoted. Ms*** has been a customer of Dalton’s for years and we certainly have not meant to cause her any undue stress. If Ms*** chooses Dalton to complete her ceiling fan project, the fee paid for the previous visit can be applied to the quoted installation. The proposal for the work requested has been emailed to Ms***, today, April 15th We hope that Ms*** will allow us another opportunity to continue servicing her electric, plumbing, heating and cooling needs

Complaint: ***
I am rejecting this response because:Apparently, the owner is not aware of the conversations that occurred between Kevin and I as his assertions are not based on factual information I have no reason to be bitter about not receiving an estimate as I have found a reputable company who was not only able to repair my light without requiring the purchase of a whole new ceiling fan, but he also did it at a reasonable price which was far less than I what I was charged by Dalton who just sent an incompetent service tech to look at itAs I mentioned in my initial complaint, I did express concern about the service charge to the technician who was at my home and to Kevin when I spoke to him a few days later That was before I realized Dalton was not planning on sending me any estimate, so the owner cannot conclude that I was "bitter" In addition, I was not informed about the service fee in advanceIt was only later when I spoke with Kevin about the excessive service charge that he informed me it should have only been $If the owner himself agrees that the service charge is $89.95, they are both admitting that I was overcharged because I paid $In addition, the owner is once again making a statement by indicating that I was told there would be a time and material charge to take apart the fan Once again, as I mentioned in my initial complaint, the technician told me I was being charged by the hour, and his taking apart the fan fell within that hour which I now know (based on the owner's and Kevin's own admission) should have been $If Dalton was concerned about customer satisfaction or not losing a customer, they would have acknowledged their technician's error in overcharging me and refund me the difference between what I paid and the service charge Whatever happened to the customer being right? Especially a long-time customer such as I was But that's ok I did not expect much from Dalton anyway after it was clear they pride themselves on lying and being dishonestI'm actually glad I did not get their estimate which was also excessive in cost because I would have been wasting moneyI did not want a new ceiling fan as my fan works; I just called them to fix the lightI suggest that if Dalton wants to stay in business, they start valuing their customers more and being more honest with their service charges upfront They also need to hire competent service technicians who know how to accurately diagnose a problem
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I spoke with Kevin several times to request the estimate, and he insisted each time that he had already emailed it to me which was not trueHe was not in the hospital on the several occasions I spoke with him, and I verified my email address numerous times In addition, he has emailed me in the past, so I find it hard to believe that he was sending me anything since I did not receive anythingIn addition, if the diagnostic charge is $as the business owner quoted, then why was I charged $174.41?? It is also untrue that the technician who installed my faucet incorrectly quoted the price for the installationKevin, himself, gave me a quote of $to install the faucet before the technician even came to the house which is why I paid that amount.In summary, I do not wish to do business with Dalton any longer I simply want a refund of the excessive charge that the owner himself admits is not the correct diagnostic charge I was charged $+ tax when the diagnostic charge should have been $ Therefore, I am looking to be compensated for the difference. Regards,
*** ***

We were very sorry that it has taken so long to address Ms***’s concerns related to a ceiling fan light issue at her home in February of this year Please know that our main office personnel, Kevin, has been in and out of the hospital for the past seven weeks unexpectedly and was not in the
office.? This has hindered our business operations In February, Ms*** indicated to us that the lights in her ceiling fan/light fixture were not operating and we sent a technician out to diagnose the problem.? The quoted diagnostic fee of $+ tax, which includes one way travel to the home and 10-minutes to visual inspect the customers concern and to quote any necessary repairs.? This is a fee Ms*** is familiar with because we have completed projects for her previously over the last few years.? Our technician found the ceiling fan light fixture had been wired with a long extension cord.? The cord ran from the ceiling location to the side wall, continuing down the wall and was plugged into a wall receptacle.? Power to the receptacle was controlled by a wall switch.? This set up DOES NOT comply with any current electrical codes.? The customer was informed that the issue was inside the unit and to proceed would require taking the unit apart, at an additional charge, to further evaluate.? ? The Ms*** instructed our mechanic to proceedThe problem with light is internal to the existing fan light unit.? The unit must be replaced.? The customer was told we would forward a written proposal to run the proper electrical wiring and install a new, customer supplied, ceiling fan/light fixture.? ? Please note that there is no fee for a proposal and it is not associated with anything charged to Ms***Ms*** was assured by Kevin, from the office, he would email the estimate? Kevin’s unexpected emergency medical issues prevented him from making that happenThe previous plumbing work Ms*** referred to in her complaint was to install a faucet supplied by the customer.? My technician looked at the work and quoted an installation cost of $168.00.? The cost was based materials and also how long the mechanic believed the job would take to complete.? Our mechanic miscalculated badly on this occasion.? As is our standard practice we charged the homeowner the price she was quoted.? Ms*** has been a customer of Dalton’s for years and we certainly have not meant to cause her any undue stress.? If Ms*** chooses Dalton to complete her ceiling fan project, the fee paid for the previous visit can be applied to the quoted installation.? The proposal for the work requested has been emailed to Ms***, today, April 15th We hope that Ms*** will allow us another opportunity to continue servicing her electric, plumbing, heating and cooling needs.?

Complaint: ***
I am rejecting this response because:
I spoke with Kevin several times to request the estimate, and he insisted each time that he had already emailed it to me which was not trueHe was not in the hospital on the several occasions I spoke with him, and I verified my email address numerous times? In addition, he has emailed me in the past, so I find it hard to believe that he was sending me anything since I did not receive anythingIn addition, if the diagnostic charge is $as the business owner quoted, then why was I charged $174.41?? ? It is also untrue that the technician who installed my faucet incorrectly quoted the price for the installationKevin, himself, gave me a quote of $to install the faucet before the technician even came to the house which is why I paid that amount.In summary, I do not wish to do business with Dalton any longer? I simply want a refund of the excessive charge that the owner himself admits is not the correct diagnostic charge? I was charged $+ tax when the diagnostic charge should have been $? Therefore, I am looking to be compensated for the difference.? Regards,
*** ***